Anchor Pool Pros, Inc.

Tyler installed solar panels for my pool last year in April. The panels some with a 10 year warranty. About 4 months later I noticed leaking again and assumed it was the piping. Since t was the end of the swimming year, I closed down the solar and winterized. In April of this year I started up the solar again and noticed the same leaking. i contacted Tyler. We agreed to replace the piping because I knew I had new solar panels. The agreement was that Tyler would come out in May and get everything fixed. As life would happen, Tyler had a family emergency and referred me to another pool maintenance company. They came out and found that my piping was not leaking, but the leak was coming from the connection valve from the new solar panels and my existing plumbing. After much discussion, Tyler agreed to replace the valve. This was in May. I was out of town for several weeks in May and on my return I texted Tyler about when he would be doing the repair of the valve. It is now mid July and he has never returned my phone calls or texts. I finally had to have another company do the repair, at great expense to me. Now, I have leaking coming from the solar panels and Tyler, who did the original install has not returned phone calls. I contacted the solar panel supplier and they stated that it is the company that dd the original install who will do the warranty work. Of course Tyler does not return my calls. So I an now left with solar panels that are leaking and a large repair bill from the valve that Tyler used to connect the solar panels. I will continue to pursue this issue but I am just stating my experience with Tyler of Anchor Pools.

Good service

Yes. Great job

He came out check the pool filtering system, reprogram the setting and now it runs great.

Quick response and finished project as expected

Our former pool maintenance man was having health problems and our pool look like a swamp. Tyler came and installed new filters. He added chemicals to the pool. The next day the pool wasn’t green anymore. It still needs work but looks so much better. Mason is our regular guy. He came for the first time today.

Quick and efficient

They were very knowledgeable & thorough.

Friendly, reliable and helpful service. Thanks!

Tyler was very patient with my many questions and was able to install my new equipment quickly. He was prompt to send someone out to repair a small leak. I was very happy with his service and have decided to have Anchor Pools do my weekly maintenance, too!

My old heat pump took a dump so I called Tyler of Anchor pool pros. We determine the right heat pump For my swimming pool for the right price so I hired him to replace and install the new one. Very happy with his work. Great customer service. I'll be doing business with him again!

Good pricing.

No comment

It took forever to get a appointment. But because it was highly rated on HomeAdvisor, waited for more than 6 weeks and gave them premium $'s for the project. At the end of the project, when I had problems to report, Tyler was ready to push them all to the device manufacturer. I had no idea about them and had only dealt with Tyler through the whole process. When I pushed back for better service he hung up on me. Texted me that he was doing a favor by working after hours even though I had called him a day before during normal business hours and he had not returned my call as he had promised. When I searched yelp, I found others with similar experience. If you are looking for any service after installation stay away from Tyler and this company, I found them to be very unprofessional. Overall quite disappointed with my experience here. Would never call him again for any job at my place.

Tyler is great. He called immediately, replaced equipment and now provide weekly pool service.

Fast response on a time critical pool leak repair. Super easy to work with on getting the issue diagnosed and the repair completed during a time when we were out of state.

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This gent was responsive, direct and did just what he said he would do, when he said he would do it. No BS, just got it done- great contractor.

One of the first reasons I hired them was because they didn't charge me for an estimate. And their work was great.

Working with Tyler is an exceptional experience. VERY Professional in all that they do. The do what they quote within the price range the quoted. It was very easy to work/collaborate with Anchor Pool Pros. If you want the job done right, chose this team and you will not have to 2nd guess them, they do it right the first time.

FAST SERVICE GOOD GUYS....

had to make several calls to get someone to call back, not a good return call, need to have someone from office return on a timely matter