I contacted Mike Koch of Premier Construction in January of 2014. Here it is, the end of May (2014) and my project still has not started. It is nowhere near ready to start. I allowed this service provider to string me along for five months. I feel like a fool having allowed him to waste so much of my time. I was ready to get rid of him a month or so ago. I asked him why my project wasn't progressing any faster. He accepted no responsibility and blamed everything on me and my schedule. I travel a lot for work. So, I made myself more available - almost everyday. Nothing changed. He continued to miss appointments and not call to let me know he wasn't coming. I had an appointment with him on 05/20/14. I didn't hear anything from him until I called him on 05/24/14 to tell him that he's wasted enough of my time and that I would find someone else. I wouldn't recommend Mike Koch or Premier Construction to anyone. Ever. My advice: Stay away from this company! ***Update*** Mike's response is the kind of slick double talk you can expect from him and his company (Premier Construction). Pay special attention to the fact that he never addressed missing countless meetings or his failure to call to say he wasn't going to show up. Mike held himself out as a kitchen designer (he said he's done so many) and custom cabinetry designer and maker. He told me I didn't have to hire an architect to design the kitchen or other custom cabinetry that I wanted. He said he could do it all. He did nothing but waste my time. He was supposed to provide me with a cost estimate and do the work. He did neither. He never asked me what my budget was; he only said I would have to tell him at some point. Who tells a contractor their budget upfront? I had no trouble making final decisions. Mike never presented anything that required a final decision. He didn't personalize any design. He simply took something from another project and presented it as if he made it just for you - this was the case with the custom bookshelves he presented me. He also kept showing me pictures of the exterior of his home as an example of what I can do to mine. I told him countless times that I don't like river rock. He kept trying to force a Miele washer and dryer on me. I told me over and over again that they were too small. So, this wasn't about me being unable to make decisions. It's about him not listening. Toward the end when Mike knew he was about to be let go he offered to piecemeal me quotes. I wasn't interested in that. In the end, I hired an architect to put a design together for me. Your results may vary. But, in my opinion, Mike Koch is a colossal waste of time. Don't even bother calling him.
Description of Work: I had hoped Mike Koch would make my home livable again. With a $267,000 budget, I was sure he could made that happen.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$267,000
Response from PREMIER CONSTRUCTION
We regret that we were unable to meet [member name removed] expectations related to the design work and assembly of a complete cost estimate for some proposed remodel work to her home. We will sometimes try to assist customers with some design concepts and ideas when they don't already have a set of plans, usually at no cost to them, as in this case. This enables us to become familiar with the job and the customer which can be beneficial if we are able to do the work. We did request an overall budget figure from [member name removed] on a couple of occasions, but she declined to give us one. We have many hours invested in design meetings and drawings on areas like the fireplace mantle facing, family room cabinetry, beam ceiling work, and several kitchen and laundry room layouts. Unfortunately, sometimes customers will have difficulty making final design decisions. This will naturally create delays in producing a completed cost estimate. The recent introduction of a proposed master bath addition which was being designed and drawn by an architectural firm only added to the delays as costs cannot be calculated until we have complete plans and engineering. I understood that [member name removed] was anxious to get work started, so I asked if she would like me to quote the work for certain specific areas so that some work could begin while she finalized the designs in other areas. She declined because she still wanted a complete cost estimate, which I can understand, but is impossible without a complete and final scope of work. I wish [member name removed] the best of luck with the continued design and future construction of her home.
AMY B.
02/2012
5.0
fireplaces
+ -1 more
Spectacular service and excellent quality of finished piece. Would recommend without hesitation.
Description of Work: Built and installed new mantel
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
BRANDI I.
11/2004
5.0
fireplaces
+ -1 more
MIKE CAME TO OUR HOME AND SPENT A CONSIDERABLE AMOUNT OF TIME GOING OVER PICTURES AND HELPING US CREATE A CUSTOM MANTLE. IN ADDITION TO THE MANTLE, HE WAS ABLE TO CREATE MOLDING AROUND THE HEARTH OUT OF LEFT OVER FLOORING. THE WORK WAS PERFECT!!
Description of Work: MIKE WAS HIRED AS A SUBCONTRACTOR THROUGH FOOTHILL FIREPLACE TO MAKE AND INSTALL CUSTOM FIREPLACE MANTLE.
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Service Categories
Fireplaces,
General Remodeling
FAQ
PREMIER CONSTRUCTION is currently rated 4.6 overall out of 5.
Sunday: 8:00 AM - 6:00 PM
Monday: 8:00 AM - 6:00 AM
Tuesday: 8:00 AM - 6:00 AM
Wednesday: 8:00 AM - 6:00 AM
Thursday: 8:00 AM - 6:00 AM
Friday: 8:00 AM - 6:00 AM
Saturday: 8:00 AM - 6:00 PM
PREMIER CONSTRUCTION accepts the following forms of payment: Check
Yes, PREMIER CONSTRUCTION offers free project estimates.
No, PREMIER CONSTRUCTION does not offer eco-friendly accreditations.
No, PREMIER CONSTRUCTION does not offer a senior discount.
No, PREMIER CONSTRUCTION does not offer emergency services.
No, PREMIER CONSTRUCTION does not offer warranties.
PREMIER CONSTRUCTION offers the following services: GENERAL REMODELING