Service Champions Heating & Air Conditioning

Description of Work: I needed a new furnace and contacted 4 HVAC companies. This company's bid was higher than the one we eventually took, so we did not use them.

Description of Work: Service was under a service contract. Serviced the heating unit. Due to rain, A/C was postponed until this spring where it will be completed as part of the service contract

Description of Work: I was on a monthly subscription with Service Champions for about three years. They would come and check on my air conditioner and furnace every six months. If some additional repair or maintenance was needed, they performed it, usually for around $150. I suspect, and always suspect all service companies, of requiring their repair people to add these "maintenance" needs as part of their jobs. However, I also knew my furnace and A/C were over 10 years old and this additional maintenance would be needed soon if not immediately. I'm not sure if their prices are better or worse than another company, but I considered my subscription as HVAC Insurance to keep the system running smoothly without it going out and having to wait for someone to come and fix it. I dropped the subscription, which cost $11.95 a month, last year. I decided they fixed everything that needed it for the next five years or so, and I didn't need to keep the subscription anymore. They didn't make it difficult to opt out, which I appreciated. I might start it up again in two or three years when regular maintenance might need again.

Description of Work: Semi[annual HVAC tuneup and exam. Have service contract.

Description of Work: Service Champions replaced old air ducts and furnace.

Description of Work: We had a tune up on our furnaces. Noticed an improvement in overall heating after visit.

Description of Work: Service her heater

Description of Work: Service Champions Heating & Air Conditioning put in a furnace. They also removed the old one.

Description of Work: Listen closerly, do information gathering prior to the sales person's presentation and know what you are looking for. Get information abt rebates, tax credits etc along with brand names evaluated by consumer reports etc.

Description of Work: I have had doubts about these guys from day one. They always seemed more interested in getting me to replace my HVAC system than in maintaining it. They always mentioned that the average lifespan was 15 years and that mine was above that. Anyway, partly because it was a subjective judgment, I stuck with them. My system always seemed to struggle in extreme conditions but it generally worked well. For that reason, I thought that dividing our 3-level home into 2 zones would help. I asked them to do the work, which they did. It improved things quite a bit. I also asked them to add a new intake, which they also did. Later, on one of the regularmaintenance calls, this guy showed up and started taking the entire furnace apart. I didn't feel comfortable about it, partly because he had claimed in the past that he had invented a "free energy" device (I asked him why he was still working as a maintenance guy instead of being a billionaire) and, that time, he said that he was going to Vegas the next day, a company reward for being a top employee (I asked myself whether I should indirectly pay for such perks). Anyway, he eventually could not take the whole furnace apart, gave up, and put it back together. He was supposed to also check the AC but, when he did, it did not come on. He said it was because it was too cold, which didn't seem right, but, after having him work on the furnace for a couple of hours, I was happy to ignore that and get rid of him. Later that year, when the weather got hot, I turned on the AC and it was not working. I had by then forgotten about that episode. I have a home warranty so I called them. Someone came to take a look and realized that a wire had not been reconnected. He fixed that. When he looked at the whole system, he told me that the zoning system had not been properly installed because it was missing a "bypass damper". He said that there was a sensor that would shut off the heat when the unit was getting too hot but the proper way to do things would be to have that sensor open a bypass damper. I called Service Champions with the intention of cancelling my contract but they said they had fired the guy and they offered to install the bypass damper for free so I decided to give them another chance and I took them up on the offer. A guy showed up and installed it. Unfortunately, I could not be at home when he completed the work. I tried the heat and AC, the next day, and things didn't seem right. Even with only one zone active, the air flow seemed too low. I called Service Champion to ask them about it, and in particular what triggered the bypass damper, but they never returned my call. Thingsstill kind of worked as they did before I zoned the house, so, being busy and all, I kind of ignored the whole thing during the hot season. With the beginning of the cold season, it became more obvious that things were not working as expected. Even with only one zone on, theair flow was low and I could hear the furnace swich on and off multiple times per cycle, something it had never done before. So, thanks to the long Thanksgiving weekend, I finally decided to check things out (all this equipment is underneath the house, on a slope, and not all that easy to check). What I found is that the bypass damper did not havean electric motor to control it and, of course, was not connected to any sensor. It was simply open all the time, with a weight at the end of a rod to force it open. I forcibly closed it, thereby restoring the system to the state it was in prior to the bypass damper installation,played around with the 2 zones and things were back to normal. Strong airflow when only one zone was on, less strong when both zones were active. I am not even planning to get anything out of these guys. I am going to cancel my service, period. I should have trusted my instinct and cancelled my contract the first time I had doubts about them. They are not in the business of helping you, they are in the business of trying toget you to replace your system, whether you need it or not. Stay away from these guys!

Description of Work: I have an ongoing service agreement with Service Champions Heating & Air Conditioning. They installed the system about 4 years ago. For a small monthy charge, I am covered for service for problems which may arise, and for routin maintenance. About a month ago the furnace would not ignite and they sent a servicman the same day. He took care of the problem and I was charged the basic agreed fee of $19.00 for the call. He also noted that I needed a routine maintenance service. This was performed within a week, and according to my request for date and time. Again, professional service personnel were sent, the whole heating and cooling system was checked, a small leak in the drain system was dscovered and repaired. There was no charge for this servie as it is covered under the routine maintenance agreement.

Description of Work: Service Champions was called because of their reports posted on Angie's List, however my experience with the company is vastly different then the impression given by Angie. The reason for my call to Service Champions was to analyze a problem with the A/C not functioning. Although their reponse process is very efficient and the technician was at the door in short order - within hours. The problem appeared to be a defective condenser in the blower unit which the technician did report, however that's when the visit turned sour. The technician proceeded to try and convince me that the total system was at the end of it's life cycle and I should seriously consider replacing many more components in the system. As a result of his effort to convince me he then engaged assistance from another technician or marketing person to present to me a total package to completely replace the entire A/C heating system for $10,000! After declining to accept that offer I called another service company - also on Angie's list and the technician also determined the condenser was defective and replaced it for $149.00, problem solved!

Description of Work: Cleaned air ducts and inspected heating/ac system.

Description of Work: -A/C tuneup -Inspection led to a replacement of of equipment on the A/C unit

Description of Work: Inspection of A/C heating, fix hole in duct, replace leaky capacitor, replace thermostat, replace switch, rebalance system I had Service Champions come out to do an A/C and Furnace inspection/tuneup; they offer a low loss-leader "inspection" price, clearly in anticipation that they'll find something to fix, and be able to charge you for that. Which they did: The inspector/technician/salesman found several legitimate issues (hole in duct, leaky capacitor, worn contacts on switch), and did the work to fix these things. The next day, I noticed that the hole in the duct that had been "fixed" was open again (he had clearly used the wrong kind of tape...his tape didn't stick to ductwork), and Service Champions promptly arranged to send another technician. The second technician seemed far more competent. He not only fixed the duct leak correctly, but insisted on re-checking the work done by the previous technician, discovering that he had replaced my leaking capacitor with the wrong size capacitor, and other issues. He took care of everything without charge (as he should have.) What's good about these guys is that their logistics are great: they call you ahead to tell you they're coming, arrive exactly when they're supposed to, and are polite and professional. Their prices seem high, and I'd be willing to pay the high prices in exchange for coming-when-you-say-you'll come, if only the work were done right the first time. They offer a "membership," where you pay a monthly charge in exchange for lower pricing when you actually need service.

Description of Work: Installed a new heater and air conditioner.

Description of Work: Service Champions Heating & Air Conditioning installed a complete heating and air conditioning system for us in October.

Description of Work: The work done: replace current heating and a/c system with new 95% furnace and new a/c system. I paid 10% down and remainder at completion of installation. I purchased an additional air cleaner. I recommend that if anyone uses this company to not purchase additional equipment because the price is rather high and appears to be not worth it. The company never gave me information as to rebates available. I supposedly received some discounts, but the only statement I received was a total and not an itemization. All of these problems appear to be in direct violations of their stated policy and commitment to the customer. One thing in their favor: they were very neat, cleaned up afterward, was always on time, and used coveralls on their shoes to not track dirt in the house.

Description of Work: I used Service Champions for heating and air conditioning servicing in December.

Description of Work: Had them come out to check the AC side of the HVAC system, which had not been inspected since installed. All seemed thorough, answered all questions. Young tech, but was well equipped and knew his stuff.

Description of Work: We used Service Champions Heating and Air conditioning around August last year. They was a rebate programme so we replaced our existing furnace and our existing air conditioner.

Description of Work: Service Champions Heating & Air Conditioning replaced a pressure switch.

Description of Work: cleaned control panel.

Description of Work: Service Champions installed a furnace, AC and water heater.

Description of Work: I have a contract with Service Heating & Air Conditioning and I was about to call them to schedule a tune up.