Service Champions Heating & Air Conditioning

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The service was excellent.  All pricing and options were explained clearly.  The work was done quickly and competently.  I especially like that he does background checks on all of his service employees.  I found them to be friendly, capable and trustworthy. 
I had my air conditioner replaced about 10 years ago and it had never cooled the entire house properly and rusted out from the bottom requiring replacement.  Kevin, the owner, explained the reason, solved the problem and now I need to wear a sweater in the house if I keep the air conditioner on too long.  I couldn't be happier!!

Great and friendly service, really took the time to explain and show me about my system and where I may want to improve in the future. Knowledgeable and a pleasure to work with!

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I had actually called in to schedule an appointment for air duct cleaning. The rep that answered the phone said that they would actually start with a furnace tune up which would cost $88 and then inspect air duct and provide an estimate. Anytime anyone tries to sell me something that wasn't something that I had called in for makes me question their intent. When I said I would call back she offered a $10 discount if I scheduled the appt. same day. I hung up but called back as I thought I needed a furnace tune-up anyways. The rep recognized me and gave me the $10 discount. Appointment was set up for next day - which I was thrilled with as I originially was thinking could be a few days so it was nice that they were able to schedule me quickly. Michael was the technician that came in. He arrived within the 2hour window that was given. They actually called me to let me know that he would arrive within 30 to 45 min ... So the advance notice call was very nice and I always appreciate that. Michael was very professional and courteous. He asked me a lot of questions to understand the situation and if there were any issues and things that I wanted him to address or assess. During that initial conversation with Michael I learnt that they do not do air duct cleaning. This was extremely disappointing as that was the main reason I had called them in the first place. He was very apologetic about it. But obviously it was not his fault and the rep that helped with the appt. should have disclosed that at that time. I almost wanted to turn him away but went ahead and had him do the furnace tune up. He inspected the vents for proper temps, the filters and even cleaned one of them. He took pictures of the work that he did on the furnace and explained all the work that he performed. At the end he also called the office to get me a contact number of a company that actually does air duct cleaning ... Turns out they used to do the cleaning at some point in the past but don't anymore. So it really was a mixed experience ... I may or may not hire them again. I will probably try some one else when there is a need next time and then make a decision. The work actually was good and I have no doubt about Michael and his work and actually he is the reason I gave an overall rating of B and not C or even a D. So hopefully the phone call with the rep was just a one off occurrence and not a trend.

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The service was performed a while ago so I don't remember the exact date. However I do remember that the provider was very good and I appreciated their servic.

WARNING:  Do NOT call these people unless you want high service rates and a constant sales pitch throughout the visit. Their serviceman tried to sell me a maintenance contract BEFORE he'd even seen my furnace. He handed me a printed price list with rates. Whenever he found anything questionable during the servicing, he'd quote me some very high price but say that the service contract had discounted rates. For one part, a capacitor, he quoted $246 for changing it. I know a new capacitor costs around $10, so he either has exoribtant rates or it's gouging. You decide. To top it off, today's mail brought a "thank you" card enclosing a $50 gift card for further services. As if...

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Jake from Service Champions arrived on time.  He explained what he was doing during the entire process.  He checked my heating and air conditioning unit.  He found a small problem in my heater which could have led to larger issues and expense.  I was very impressed with his knowledge and professionalism.  He found a problem with my a/c unit which I will have Service Champions come in the Spring to repair.  I feel as though my heating system is ready for the winter and I am confident of the service provided by Jake.

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They respond well and get the work done.

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