RC Willey

OVERALL, my husband and I had a horrible experience with RC Willey and we have bought some pretty expensive things a FEW TIMES. my CURRENT problem, they scheduled to pick up their items for today sept 8 between 830-1030am. Ive been sitting here waiting and tracking them on my phone and it is now 1115am. I have not received a courtesy call or a call communicating they will be late or behind schedule. Im wondering why they couldnt at the very least communicate with me and let me know they are late or to reschedule. second problem: it hasnt even been a year.. and the 6 beautiful dining chairs that we bought had a major issue. I was having family over for dinner and in the middle of dinner my chair popped and i dropped down! it was extremely embarrassing. i also weight 160 pounds. i thought it was my weight. turns out my sister who is 145 pounds fell through as well! my entire family then stood up and got off the chairs, for fear in gettin hurt. I call RC Wiley and they schedule for someone to look and inspect the chairs. The inspector said himself "Wow! looks like these are ALL DEFECTIVE! it was only a matter of time before all these springs wouldve given out, so its a good thing youre not sitting on them anymore!" those were the exact words of the inspector - who was really nice. but how unbelievable. RC wiley then says we will have to give you a credit because we no longer sell those chairs BECAUSE they are DEFECTIVE. so instead of getting new chairs, they gave us a credit which does us no good because my husband and I purchased these chairs on sale for 69 dollars. We tried looking for a nice linen chair for 69 and found absolutely nothing around that price. they all were too expensive around 150 and up! After pleading with them, they gave us a refund. I did not appreciate how the salesman who sold us these chairs said he has the same chairs and theres never been a problem. it honestly made me feel like he was saying we were being deceitful or indecent. he also added in that his friends has the same chairs and they had no problem. It made me feel dismissed and that I had something to do with the dang chairs. the same salesman than schedules a pick up for the defective chairs and wanted to charge us a pick up FEE!!! for THEIR DEFECTIVE chairs! i was blown away at their customer service. this was just ONE STORY. 2nd story: we bought a thousand dollar kitchen table, where the paint would chip off, literally just peeled right off when you put a glass down. how does a thousand dollar table do that? we returned and bought it again and again totaling 3 tables- as the men who picked up the table said "oh maybe its just THIS table, like you got a bad one" 3 tables later i was done and finally returned it as all tables had the paint so easily peel right off. if im going to sit at this table for dinner i need a glass of water and so does everyone else. I mean how do you sit down for dinner and have no drinks on the table? 3rd story. we bought a thousand dollar 95 in tv console that is LOP - SIDED. a pen will role right off. i complained and said the delivery guys didnt set it up right bc its lop sided and they hesitantly sent out someone to inspect it. turns out they forgot to put a middle piece in - which STILL did NOT help. the pen still rolls right off. aggravated and past the 14 day return policy (thinking that the guy who they sent out would fix it) my husband and i had to buy flat legs to go under the front of the console table just to make it more even.... after spending 1000 dollars. honestly, take it from us. we have spent thousands of dollars here and every single thing we bought was defective or has a problem. from the kitchen table, to the dining chairs, to the console table. we will never buy something from RC willey again. In addition, I feel so violated and taken advantaged of in a way, to be asked to pay a pick up fee for THEIR DEFECTIVE chairs that couldve hurt us. If i or my mom had actually fallen through the chair at dinner???? and your asking me to pay a delivery fee? the chairs are their problem. not mine. we bought the chairs in good faith that the chair would be good. then it turns out its defective and RC willey needs it back in order to give a refund - so youre going to ask me to pay to give it back when its defective and your mistake? At the bottom of each chair ALL the springs popped out. we were sitting ducks about to fall through at any time. the inspector was shocked there was no backing or frame or bar to hold a person. He literally said the only thing that is holding you up is foam and staples because all the wire springs have popped out. Then again for the salesman to say "well i have these chairs and ive never had an issue so...." Do NOT buy form RC willey. -My pick up guy is late, with no communication that they were behind schedule. -the salesman wanted us to pay a pick up fee for their mistake and defective products that they WANT BACK. -every single item we bought has a problem or is defective my husband did tell the salesman that it does not make sense that they sold us a defective product, and that it couldve hurt us if we fell through, that we would have to pay the pick up fee. although the salesman was trying to get us to pay the fee, he finally and hesitantly agreed for us to not pay. please be careful purchasing anything from here. Id understand having a problem with one item. but not 6 chairs, 3 kitchen dining tables, and a 95 in console table. i wasnt going to write a review but after all thats happened and now the pick up is late with no communication about them being behind schedule? that is not professional at all. Communication is owed at the very minimum especially if its your mistake on the time. this is my honest opinion and review. heres a picture of what the bottom of the chairs looked like. mind you, we have NO kids, NO pets and we only sit at the table a FEW TIMES A WEEK.

Great salesperson - Michael Monroe was great to work with.

Mike was extremely patient and friendly, as we wandered the store. He was very helpful with completing our purchase.

We love shopping at R.C. Wileys and our favorite sales representative is Matthew Perez. He is professional, knowledgeable and always glad to see us even if we are just looking around. In the past, we have purchased appliances, furniture, laminate flooring, decorating items and, recently, a queen size mattress. We have always been happy with our purchases and highly recommend R.C. Wileys as the place to buy anything you might need for your home.

John Williamson and Vic were both excellent to work with. Helped find the perfect pieces without pressure. Asked about the room size and color before we started looking to make sure they were showing me the right stuff. Very professional If you go in, ask for John or Vic and they will take great care of you.

The RC Willey sales person, Bridget (my apologies if I haven’t spelled her name correctly) was very good. We asked many questions and she was attentive and found the answers we needed. We appreciate her extra effort. Thank you !!

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I am not happy with the work and they could not solve my problem.

Sales Associate gave us information about the different mattresses available and made suggestions according to our sleeping pattern. He allowed us freedom to lay on several mattresses. After 3 hours we made a decision and ordered. Because we are more than 25 miles from the store, we had to wait for delivery. We had misjudged the height of the box spring and had to exchange it for the low profile version. Again, we waited for delivery. We love the mattress we selected. When we are ready for sofa bed replacement, we will visit RC Willey. In the meantime, we check ads regularly.

They have their own installers. I've been doing business with them for nine years. I bought a lot of stuff from them. They have to come back and do the carpet because there was something wrong with the carpet but they did it with no problem at no extra charge.

Very timely. We also had someone come out for a carpet sizing and apologized for not showing up for the first appointment; we didn't even know he missed the appointment! Lol!-

I was very happy with the service. The carpet itself was expensive but they only wanted $29 to install all of it. They did a pretty good job. I also purchased the carpet through them and my experience with picking out the carpet was good. It was not the best but it was satisfying. They were very responsive but the installation was the best part and another was that there were four guys here with their supervisor trying their best to do a good job and everything. The quality of the service was okay.

They were prompt and did a great job on my carpet.

Their service was excellent. The intallers were top-notch and they really took good care of us. I can't say anything negative about them.

Went in to brouse around. Lots of sales people around. But they only ask once if they can help then leave you alone if you prefer. The gentelman helping us was very knoweldegeble about the products. He even put up with me having to sit in the sofas numerious times. Come to find out he was off work and still helping us! We were so impressed by the whole deal we bought more than planed. My girlfriend sold furniture for years and loved the whole experience price and selection. We also had the sofa and recliners stain treated with a 7 year warranty. If you can not get out a stain they come out for free to resolve or replace. I can not think of any negative feedback at this time as we were more than pleased walking out. Delivery is this Friday and we can't wait!

THE DISHWASHER HAS NOT WORKED PROPERLY FOR A COUPLE MONTHS. WHEN I CALLED THE STORE FOR SERVICE THEY REFERED ME TO THE CUSTOMER CARE DEPARTMENT WHO WERE RUDE TO SAY THE LEAST. FIRST CALL FOR SERVICE: JULY 6, 2012 AN APPOINTMENT WAS MADE FOR 7-12 WITH FOLSOM LAKE APPLIANCE INC. THEY CANCELED ON 7-12THE RESCHEDULED ANOTHER APPT. FOR 7-19. THEY CANCELED ON 7-19. ANOTHER APPT. WAS SCHEDULED FOR THE FOLLOWING WEEK, THEY TOLD ME THE PROBLEM WAS THE SOAP I WAS USING. I CHANGED SOAP, IT STILL DID NOT DRAIN OR FINISH A COMPLETE CYCLE. ANOTHER APPT. WAS SCHEDULED FOR THE FOLLOWING WEEK, THE REPAIR PERSON WAS HERE ABOUT AN HOUR AND I THINK HE CALLED TECH'S AT FRIDIDAIRE WHO TOLD HIM IT WAS PROBABLY A SHORT IN THE CIRCUIT BUT COULDN'T BE SURE BECAUSE THE CIRCUIT BOX WAS NOT LABELED. WHEN I ASKED WHAT TO DO NEXT HE TOLD ME TO CALL THEM AGAIN IF IT DIDN'T WORK. I FOUND THE RIGHT CIRCUIT, ITS OK, BUT THE DISHWASHER DOES NOT WORK. I HAVE ANOTHER APPT THIS WEEK. I AM NOT SURE WHO IS AT FAULT, BUT I WILL NOT USE R. C. WILLEY, FRIGIDAIRE PRODUCTS, AND IF ITS NOT FIXED THIS WEEK WILL NOT USE FOLSOM LAKE APPLIANCE. ITS A SHAME CONSUMERS HAVE TO PUT UP WITH THIS KIND OF POOR SERVICE. FROM JULY 6 TO AUGUST 15 I STILL HAVE A DEFECTIVE DISHWASHER.

It is a nice store. It has a good collection. The people who work there are pleasant.

They gave me sales price from previous week.

We visited the Roseville store more than once in an effort to find just the right pieces. We didn't find everything we wanted but did get two chairs and a headboard that were beautiful. They were very helpful and wrapped the furniture well for transporting. I couldn't give them an A for the quality of the furniture because they aren't a high end furniture store. However, what we got was good for what we paid so we are quite satisfied with our purchases.

Great Experience! Will go back for furniture and appliances

The transaction was fine. The saleswoman was friendly. The furniture seems to be holding up. They were having a special interest rate. I would use their service in the future too.

They weren't really expensive and had a great deal on their carpet. They took a really heavy piece of furniture and moved it into the other room to get carpet laid. They got the work done in a day. Hauled away the old carpet and cleaned up very well. Very quick and efficient.

My sales associate, Tony Lashmett exceeded my expectations beyond belief! RC Willey carries a wide range of HD TV's and sound systems displayed by manufacturer and in an environment that is pleasant to view or listen to. Tony was very knowledgeable of all the various surround sound systems and very helpful in selecting which system best met my needs. I had to backorder a pair of rear speaker stands so Tony agreed to deliver the entire system to my home. He also connected all the wires and cables to my existing plasma screen TV, satellite system, etc. at no additional charge. This entailed several hours worth of work on his own time and included tuning the accoustics of the surround sound system in the great room and tie wrapping all the wires and cables. I bought a 50" Panasonic plasma screen TV from RC Willey a couple of years ago and Tony provided the same first class service. I found the system I purchased from a competitor for $300 less two weeks later.Tony and RC Willey matched their price plus 10 percent. In the future whenever I need electronics or appliances, I'll return to RC Willey.

After buying a new home, we went into the store to evaluate appliances. After the salesman told us about their price guarantees and other perks, we decided to buy a fridge and a clothes washer and dryer. The salesman even went onto various other companies' websites to check prices and actually found the washer for $5 less so he lowered his price to match. The only thing we didn't like is that the sales people are paid by commission so anytime our salesman walked away to get information, we were constantly badgered by other sales people. After purchasing, the appliances were delivered exactly when they said they would, and the delivery guys were very professional, even leaving the dryer in the box (thus not starting the warranty period) until we get the gas line fixed.

THEY WERE VERY ON TOP OF THINGS, THEY MADE SURE THINGS WERE AVAILABLE AND WERE INFORMATIVE. THEY FOLLOWED THROUGH ON ALL PROMISES AND THE PROCESS WENT VERY WELL AND THE PRICES WERE COMPETITIVE.