Cal-Sierra Fence

Upon inspection, I found a lot wrong. They didn't trench 4 inches down the last 11 feet so the new fence is above the back fence it attaches to. (By the time I saw what was happening they were 80% done with the fence.) That also led to them not sinking one post completely so now the metal post that should be hidden is visible. And it means the entire fence is well above the rest of the ground level so now I have to put in a kickboard to make sure my dogs don't dig under to get to the neighbor's chickens. There is a dog-ear that overlaps the one next to it and it doesn't have any nails in the bottom. It's not straight. Not what I expected at $49 / foot.

AVOID THIS COMPANY AT ALL COSTS. Our neighbors hired Cal-Sierra fence in February to replace our shared fence. They have to be one of the most unprofessional companies I have ever dealt with. It is now the middle of June and after repeated attempts to try to get them to complete our fence, it is still not done. All we’ve gotten from them are excuses. I’ll start at the very beginning for anyone who is interested in the complete story. We had no idea they were starting the work when they did (they didn’t bother to let us know). When we did get hold of them, they said “We thought your neighbor had notified you. It’s not up to us.” We have 2 small dogs and we were concerned because the area where they go out is where the fence was being taken down. When I saw them taking down the fence I asked the workers if they could please put up a temporary fence to keep the dogs in. They said the temporary fences aren’t very high. I said that was okay because the dogs are small and they won’t jump it. They said they would have their manager deliver one that day. Our fence was down for a week and we never saw a temporary fence. We had to nail up plastic to keep the dogs in. They “finished” the fence about a week later, but they didn’t cover the metal poles on our side as they said they would when I asked. It took me 3 phone calls over the course of 10 days to get someone to even return my calls. I explained that our fence had been “finished” for a month but they never finished our side. The “manager” that returned my call said they tried to get in when they had finished the rest of the fence, but nobody was home and the gate was locked. I explained that we don’t lock our gate so we weren’t buying that excuse. I was then assured they would come out and finish the job. I said they could just go in the yard when it was convenient and they didn’t have to let us know. I also mentioned that they trimmed some bushes when they replaced the fence and they just left piles of branches in our yard. Their excuse for that was that it’s not up to them to haul that away. I called again 10 days later (on a Friday) when the fence still wasn’t completed and was told by the manager he would come out the following Monday or Tuesday and do it himself. I again reminded him he could just go in the yard and finish the fence whether we were there or not. Well needless to say, he never showed up to finish the fence. We got busy and I didn’t call again for over a month and spoke with the manager asking when our fence would be completed. He said he was busy at the moment but would call me back shortly. 4 days later still no return call so I called again. This time it went straight to voice mail and I asked him to please return my call that day and let me know when our fence would be completed. Well it’s after 6 pm and no return phone call.

During construction- 1. The worker caught my fence on fire with a cigarette and blamed it on my electrical box which was a lie. 2. All my planks were crooked and the owner came and reinstalled all planks. 3. Sections of fencing were not level to other fence sections. 4. Some fencing is shorter than The contract proposed height. 5. Company stated fence will last 15-20 years- lie. 5 years later- 1. Gate posts broke do to not being installed properly to house and ground. 2. 7 posts have broken do to cement not being pored with a slope to prevent water from sitting along wood. Cement was pored lower than ground level causing moisture to stay along posts. Cal Sierra Fence came out to assess the damage and claimed this was not do to their poor workmanship and will not repair the posts and gate without a fee. Now stating their warranty is 1 year. I did get a second professional opinion who disagrees with Cal Sierra.

Cal-Sierra fence did a good job. I would recommend them.

While I ended up signing with another company that submitted a slightly lower bid, I highly recommend Cal-Sierra Fence. I called and received a return call from the estimator the same day. Chris came to my home within 48 hours, arrived promptly and had the estimate emailed to me that same evening. Chris was friendly, very knowledgeable and professional. He took the time to explain methods and fencing types to me, which I appreciated. Cal-Sierra was every bit on par with their competitor. Based on ratings, reviews and reputation, both are outstanding companies. It just came down to price. However, I will definitely call Cal-Sierra for an estimate on my next project. It is quite possible that they could be the lower bid next time.

I called and spoke to someone about receiving a quote told her where we were located and what needed replacing for our yard. I was told that I would receive an email. I have not received anything and it makes 10 days. Don't waste your time!

They were great. They were late but the work was very high quality

Estimators suggestions were very helpful, even when it meant less business for him. Estimator sent estimate within 2 -3 days, timely for my purposes. I chose to delay doing work at this point.

It went very well. We set an appointment to get the estimate and they showed up on time and were very professional. They emailed me a quote the next day. I had some questions and they were very good about answering them and returning my phone call timely. When I decided to move forward they were realistic about the date they could give me allowing for weather and said they would call if they could move me up. Then I received a call that they were able to get me in several weeks ahead of schedule and I was very glad about that. They came when they said they would and they completed the job in one day. The workers were very professional, respectful and had a great attitude. I really appreciated that they offered their expert opinion to give me the best solution for my fence. I'm very happy with my fence; it looks great and it's solid. I would definitely hire them again in the future. Thank you!

Went very well had the wrong mesh but came the next day with correct mesh

We selected Freedom Fencing because we had a good feeling about their company and meeting the Estimator who was also one of the owners. We did interview other fencing companies and received bids. The other companies just didn't measure up compared to Freedom Fence. Look at the finished product of the companies you select. Freedom does some extra's to make the fence standout! Everything went as planned on our job from start to finish. The estimator showed up on time and spent time with us going over his bid. He offered a list of addresses where we could view his past work. On the day of install, the installers showed up right on time and began to work. They protected the existing landscaping and they started in after setting up the area. They worked so fast and the finished project was A-1. The fence has been in place now for a few months and looks great. The finished product is much better than I expected. The installers had to go out to the lumber yard during the install as there was a discrepancy on the order and they were a few feet short. I called the Freedom main office and I was told not to worry about the extra cost as it was their mistake and they would cover the issue. I was very impressed. When I tried to pay them extra for the issue ( I wanted to pay for the extra wood and wanted to make it up) they told me that it just was not necessary. I would always call Freedom Fence first for any future projects. These guys are the best from start to finish!

In short, the quote was 3X the next lowest bid ( got quotes from 3 difference fencing contractors). I had felt the sales representative was eyeing up my property and possessions to determine how much to over charge me. He REALLY wanted to go inside my house to discuss the quote. The sales pitch was not high pressure but he talked way to much and completely oversold the company. He made me feel quite uncomfortable.

I called, spoke with what I assume was a receptionist, and requested someone contact me for a quote for wrought iron fencing. She said someone would call me back to discuss the job. Never heard back from anyone.

We contacted Cal-Sierra Fence in early April to install additional fencing to what existed in our new home in mid-April. They gave us the date they would provide the service as April 16. We needed to move in with our 2 Great Danes on April 22. When we called the week of April 16 to verify the plans, we were in informed that since we did not respond to an email that we did not receive, that we were not on the schedule any longer. We discussed the fact that we did not receive an email or phone call. They offered to come on that Saturday if we would pay $300 (10%) extra. Since we were in a bind/desperate, we agreed to that. 2 men came and did the work. We were able to bring our dogs the next week as planned. The gate that held the fencing in was supported by a post that was free-standing, and it failed the first day we used it. I called Dan at Cal-Sierra, and they came out the next week to fix it, saying the cement was at fault. 2 weeks later, my dogs were able to move the free-standing post again, and escape from their yard, which resulted in a serious spinal cord injury to one of them. I called Cal-Sierra the day after the escape & injury (May 15), and they agreed to come out and trouble-shoot (Dan described this a "MacGyver") the post. He stated they would come with supplies, welding equipment, and troubleshoot this until it was functional. The date arrived that they were supposed to come (May 18), and I got a message that they were detained and would come the next day at 8 am. Since I had to be here to keep my one remaining Great Dane in the house, I needed to know when they were coming. There was no one here by 10 am, so I contacted the company and was assured that someone was on their way. No one was here at 11. I sent another message that I needed to leave, but needed this post fixed definitively before I could. I was assured someone would be here. Finally, a repair person arrived, and he let himself into the backyard without letting me know he was here. I found him in the back, digging up what remained of the cement where the post had failed. I asked him what his plan was for definitively fixing the post. He stated "I was just sent here to reset the post". After a lengthy discussion, he finally anchored the post to the house adequately to support the gate. To say this process was frustrating & unacceptable is an understatement. It cost 10% more than originally agreed on, required 2 return visits, at least a dozen calls & texts, my loss of several hours of time, $8,000 in vet bills and a permanent disability of one of my pets. The final straw was the serious lack of responsibility and communication on the company's end to fix the problem.

Anyone who is having to deal with inconsiderate and disrespectful neighbors should work with Don Worrell and his crew at Cal Sierra Fence. We live in a rural area and have new neighbors that believe that it is their right to construct an outdoor motor cross track in their back yard and between our two properties. After many non-productive discussions we decided to put up a fence to wall us off from this activity and provide some security and privacy from whatever they have in mind to do next. Cal Sierra was our first choice for the project due to fair pricing and Don Worrell's professionalism in the estimate process. Rainy weather delayed the start of the project several times. Our neighbors harassed the installation crew and damaged several of the fence posts while the cement was curing. Don and his crew have obviously been through these types of situations before since they handled each challenge with calmness and professionalism carefully adjusting the fence line and repairing the problems created. I had my doubts that the neighbors would ever let the project be completed but it was. I am still waiting for some type of passive aggressive action to occur that will damage the fence. If that happens, I'll be calling Cal Sierra to handle any repairs.

Initial call was returned same day and appointment was made for estimate several days later. Estimate was made at appointed time and emailed to us. Workers showed up on requested day and and continued part of next day to completion. Work was done neatly and debris cleaned up including demolition of old fence. Only small complaint is would like to have been notified what time workers were going to arrive each day and communication about making payment (We were out when workers finished).

They really did a nice job and were very fast. Cleaned everything up. All of the work was done when nobody was home, but I didn't have to ask them to redo or clean up anything. They were great!

Update: 1/14/2015 - During a period of continuous rainy days in December the post swelled that supports the garage side gate which prevented it from opening and closing easily. I called the owner, Dan Worrell and he quickly came out, assessed the problem and corrected it. He also checked the opposite side gate to ensure that it didn't have any problems. Last year I could've selected another contractor for less money, but I wouldn't have received the warranty and Outstanding customer service I've received from Cal-Sierra Fence. I'm extremely happy with the decision I made and wholeheartedly recommend Cal-Sierra Fence! Update: 3/14/2014 - Just after Cal-Sierra Fence installed my new fencing, we had a one week period of rain. The rain and humidity caused the wood to swell and one of the two gates wouldn't shut properly. I waited about a week to see if the redwood dried out - would the gate then shut more easily but that didn't happen. I called Dan Worrell and without hesitation he scheduled a date/time with one of his crews to take a look. The rain had caused the wood and latch to expand, but Miguel and Dave quickly resolved this issue and had my gate working properly without a hitch. It's refreshing to know there are still contractors out there who will respond even after the job is completed. Cal-Sierra Fence went above and beyond my expectations! Dan Worrell and his team of Aaron and Miguel at Cal-Sierra Fence did an excellent job of replacing my worn out front yard fencing! I contacted three other fencing contractors, but selected Cal-Sierra Fence because they weren't only satisfied with getting my business, but were sincerely interested in installing a fence that would last. Their suggestion to use steel posts verses 4" x 4" treated lumber and heavy duty gate latches really sold me on their selection. From the time I called Dan Worrell to schedule a bid until Aaron and Miguel finishing installing the new fencing - the process was flawless! They showed up when they said they would, installed new fencing and gates that will last and kept to the budget I was quoted. I'll definitely refer my envious neighbors to you when they're ready to replace their fencing!

but I would have like to have heard more details about different wrought iron options. Scheduling was prompt due to seasonal work. Nice, clean install according to my requests. A little pricey for no embellishments. Doggy pickets were reasonably priced, though. Crew did forget to epoxy the holes left in the residences from the old wood fence uninstall, but promptly returned to do so. I will consider using Cal-Sierra for my next wood fencing project.

Replaced approx. 60 ft of fencing including approx. 40 ft of 18 inch high 2x12 wooden retaining wall. Crew was very professional and did an excellent job. Price was comparable with other bids that we obtained.

Clean professional work. Would recommend

Initially, I contacted Cal Sierra Fence a little over a week ago. The lady was very nice, and had someone named "David" call me. We setup a time for him to provide me an estimate for a few days later. On the morning he was to arrive (10/10) he called and said he couldn't make it, so we rescheduled for the same day, only later. So far so good. "David" arrived on time, looked at what I needed, and said that someone would get back to me the next day. He gave me his business card and left. After hearing nothing, I called the cell number on "David's" business card. Funny thing is, that the voice was totally different from the "David" I talked to. I left a message anyway....never heard back...left another message same thing. I called the office number yesterday (10/14), talked with a nice young lady and explained my frustration and the mysterious "David" voice. She apologized and said she would contact the owner "Dan" and have him call me. Never heard back. Very unprofessional. At least call back, and make sure that "David" hands out the right "David" business cards. Update on 10/16 - I received an email estimate from Dan after this review.

The work went well. The crew accomodated a few special requests on the way. The retaining wall took longer than expected due to the need to jackhammer exiting concrete cores from the original builder who had poured enough concrete to build a bridge! (not really but certainly more than necessary) This resulted in a significant extra charge but after discussing with Dan (owner) we came to an agreement on what was reasonable. My only disappointment is that the pressure treated wood shrank a little more than I had expected 1/2-3/4" leaving gaps which was more than I recall in the 20+ year old redwood it replaced. But the old wall was old grow redwood that you can't find anymore. I blame that on the wood commodity market and time of year (Jan-Feb) rather than Cal-Sierra. The fence work went very quickly. Due to the close quarters between houses a sprinkler line was hit on my nieghbor's side, but the crew quickly had it repaired. We had a handful of loose boards noticed a couple of months later--well actually the bottom row nails were missed on those--but my neighbor and I choose to fix them ourselves rather than call Dan back. I did have Dan replace a board in one of the gates that had medium size knot fallout out. As mentioned with the retaining wall above, with the redwood pickets there was a bit more shrinkage than I expected between boards since the wood was very "wet" during construction and as it dried dimensions changed. I had got some redwood from other sources during the same time frame for another project and had similar experience. Just be aware that wood will shrink (and expand) over time. The metal zposts are nice and should last forever compared to wood posts. However, I was initially concerned about the amount of flex they have. A wood post pretty much has no flex. Steel will flex a little which is probably a good thing. Make no mistake though the zpost steel is very thick and strong. I did take Dan's advice and stained the fence a couple of months after and it looks great. Dan was very easy to work with which is very important with any contractor. I would use Cal-Sierra again.

I like them, they were fine. They did a good job. They were the lowest bidder.

Provider came out for a measurement...I was told I would get a quote and never was contacted again via my contact information that I provided