Miracle Method of Riverside

I was very happy with the shower I had done, at first. But after they came out the second time to refinish our other bathroom, we noticed right away on the bathtub and the sink that it had what is called "orange peel" which are textured bumps on the surface of the area they refinished. We called them immediately after we noticed this and they sent someone back out to re-sand and polish the areas. While he was still here, I didn't notice the orange peel, but I did notice it a few days after he left. This was not ever mentioned to me as a result of refinishing or in any of the paperwork or the contract that this may happen. I called them again about this and he sent someone out a second time and when Greg came back out, he said that he would re-spray the product but not sand and polish it again. I didn't see any point in this resolving the issue, so I called the company and spoke with his supervisor, Jason, about what he said and he was very argumentative about it and Greg told him that he had already been here 4 times and lied right in front of me to Jason. Greg had left in the middle of this conversation and the whole situation just ended up very badly and was not resolved. What started out as a good experience did not end as one and I am very disappointed with the way it was handled.

I was relatively happy when they did it, but I was not happy with the follow up. When I did call them it was still under warranty and I was not happy with the response to that. One of the things that I look for is the service after we have the work done because I think that is important too. When I called them up to look at something they said he did a better job than he normally does and he doesn’t work for us anymore. I had some concerns that I had before and I thought I would have them come out before it goes out of warranty. The young man who came out was nice enough. He wasn’t the same one who came out the first time. The first time he came out he did a better job than he did before for most people. I told them that if he didn’t do a good job here I would like to have it fixed. Then when they came out the last time it was the same thing. They told that they could still see some of their finish on there and they said there was nothing they could do for me. That did not make me happy. Eventually, I am going to probably have to have everything replaced and I really think that had they done what they should have in the beginning then probably I wouldn’t.

Robert and Jamie are pleasant and courteous to work with. They sent out a younger/novice employee to do the work, who didn't have stellar customer service experience. During the job the employee insisted that I go to purchase replacement rollers for the shower doors after they were removed when that was a part of the process for the repair. That shouldn't been my responsibility. Althought the surfacing work was done satifactorilly. During the reinstallation of the shower doors one door was broken. their was negotiation of who was going to replace/repair the glass door that they broke. They had to get quotes from glass companies that they use or High Desert Glass. I wish that I would have had a more experienced installer. I'm not disappointed with the over all re refinish, there a just the lack of attention that was paid to details.