Flooring Designs By O & A

From the minute we walked in the door of the store it was one of the best experiences we have ever had in home repair! Marshall allowed us to take as much time as we needed, ask questions of him, and ourselves, as well as added his expert opinion and ask us questions. Just when we thought we decided what we wanted, he told us to take other options home that we looked at to verify we made the right choice. When he came out to verify the measurements, his instinct was right and we did indeed stick with what we chose. When the crew came out to do the work - it was not an "as we get to it" attitude - it was we are here - we are working. Very professional install crew. What I liked the most - I called about three other companies (also from here on Angie's List) to see what the timeline would be and they said - can you wait until after the holidays? I called O & A - and the response was - "When can you get here - when do you need it?" From that night to install - two weeks. Amazing. Had We absolutely love the work - love the price - love the way our house looks now - and love the customer service we got. Customer for life!

From the time of scheduling to the install was fine. The installers arrived as promised and were very friendly. The install took the originally quoted amount of time 3-5 days. The day the install was complete we were so happy and our housed looked great. Within 24 -48 after the install was complete we began to notice cracks in the grout and there several places were there was holes in the grout or grout was just missing. We contacted Marshall and informed him of the issue. He said that he'd contact the installers and have them call us back. After not hearing anything for 2 weeks and leaving 1-2 voice messages inquiring on the status. My husband stopped by the company to speak to Marshall in person. Marshall said that he hadn't called us back due to the installer hadn't called him back. He was really upset by this as he'd already paid them in full. (We'd also paid in full and as the CUSTOMER expected to hear something.) Marshall stopped by 2 weeks later to inspect the issues himself. He agreed that we indeed had areas that were missing grout, cracks and a hole in the grout. He was going to try and contact the installers one last time and if that failed he was going to send different installers to make the necessary repairs. At this point I would have still recommended or used this company again. But another 4 weeks went by before an appointment was scheduled for the repairs to be done and the installers did not show up. Several hours after they were supposed to arrive we called Marshall to inform him of the no-show. HE KNEW!!! Apparently it didn't occur to anyone to notify us that it wasn't going to happen, we had to call after waiting for several hours. Two days later the installers did indeed show up and made the repairs. Our floors look good and I'm happy with the final result. I'm just disappointed that it took a little more than 2 months to complete the job.

Only took one day. Very efficient. Professional job.

They brought my favorite flooring to my home, plus several others, so that I could see how they looked in my home. After seeing them, I chose a different flooring than my first choice. When they installed the flooring, it only took one day. The crew removed the old flooring, installed new flooring and molding, cleaned the floor, and left the house neat. I have owned this flooring for obviously a number of years now and have never had any problems. I know of others that did not use them for installation and had many problems. I would definitely trust them.

It went very good all the way from selecting the carpet in the store to the installation. The estimate was drawn and written down. And the installation looked good at the time and nearly two years later looks good.

It went very well. Tom gave us an accurate estimate and was very knowledgeable and professional. Carpet was installed very well. We have no problems. I don't know why the report has age of home as l989. It should be 1998.

They arranged for us to pick out the marble and they gave us a time for production and an installation date and they were there on time and did a great job. We have done business with them since then for tile changes in the baths since then.

JOE FROM COLOR FLOORS MEASURED FOR TILE AND PERGO IN THE AREAS NEEDED. HIS CREW CAME ON THE WEEKEND AND INSTALLED, MAKING IT EASY ON THE STAFF AND PATIENTS NOT HAVING TO CLOSE THE OFFICE. THEY DID A GOOD JOB.