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Crystal Clean Chem-Dry

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning

About us

For thirty years, Chem-Dry has been at the forefront of the carpet and upholstery cleaning industry with innovative equipment and powerful cleaning solutions.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

Residential Carpet Cleaning, Commercial Carpet Cleaning, Tile and Grout Cleaning, Carpet Cleaning, Carpet Cleaning Service

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.830 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
7%
3
0%
2
3%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 30 reviews

Caroline S.
11/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Owner and associate arrived on time and started upstairs promptly. All furniture and rugs were moved and cleaned under for a very through job. Work was completed in an hour and a half and there was no chemical smell or debris to clean up after departure.I would highly recommend this franchise for further carpet cleaning.
Description of Work: Clean all carpeting as requested per special and some extra rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Chuck T.
10/2014
4.0
carpet cleaners
  + -1 more
Looked good when they left. The pet stains reappeared shortly after they left. Wanted another $90 to do the pet stains. Cleaner said spots would reappear. Owner spent most of morning arguing with ex wife on phone. Have had other providers do this. I have my own problems, don't need to hear theirs.
Description of Work: Cleaned carpets in home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$229

Harley C.
06/2014
5.0
carpet cleaners
  + -1 more
They used a different type of carpet cleaning that I am not familiar with. Overall, they did a good job. It's just the concept that confuses me a little bit. They used a different technique than the regular carpet cleaning company does. They did it in April or May. They don't use a brush and water vacuum system like most other companies use. They use more of a dry chemical technique. It's chemical based and I guess its supposed to help draw the dirt out of the carpet itself. Ultimately the carpets were cleaned and the job was done. I think it cost between three and four hundred dollars. I would rate them an 'A'. I would use them again in the future.
Description of Work: Crystal Clean Chem-Dry came out and cleaned my carpets.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Barbara K.
05/2014
5.0
carpet cleaners
  + -1 more
Very good service, fair price, didn't try to oversell. Arrived on time and completed the job professionally. Will certainly use Brian again!
Description of Work: cleaned carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Vicki C.
11/2013
5.0
carpet cleaners
  + -1 more
I reached a person at the office on my first phone call, and they were able to schedule service the NEXT DAY during a holiday week, at a great price! When another timeslot on that day became available, they even called to see if that time would be more convenient for our work schedules. The team showed up promptly and were very professional. They did a fantastic job, removing stains that we were afraid would be permanent. They carefully moved designated furniture and worked around stationary pieces. Best of all, they guarantee their work. A delight to work with, and we will definitely use them every year!
Description of Work: Cleaned, spot-treated, and scotch-guarded about 2,200 sq ft of carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Amy P.
08/2013
5.0
carpet cleaners
  + -1 more
We'd called Brian and Greg once before and were so impressed with their price and the quality of their work that we recommend them all the time! When it came time to clean our carpets again, there was no one else we considered. As in the past, Brian immediately answered my call, gave me a quote over the phone, and set a date at my convenience. On the day of service, Brian and Greg showed up exactly on time and got right to work. We'd removed the furniture from the rooms, so they didn't need to work around anything, but it took them less than an hour to thoroughly clean and protect our carpets. They stuck to their original quote, and we are thrilled with the way our carpets look! In addition, I'm on staff at a church that had some really bad stains in two carpeted stairways. Our maintenance crew had tried multiple ways to clean the stairs to no avail. Brian had also given me a quote on steam cleaning these two stairways. After completing my job, he and Greg followed me to the church where they attacked the stains. They did such a beautiful job that our maintenance guys kept bringing other staff members by all day saying, "Have you seen how great these carpets look?!" We will definitely be asking Crystal Clean Chem-Dry to clean our carpets again, and I will continue to recommend them to anyone looking for a carpet cleaner in the area!
Description of Work: We had all the carpets in our 2700 sq. ft. home cleaned and Scotch-guarded.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Amy D.
03/2013
5.0
carpet cleaners
  + -1 more
Had our carpets cleaned prior to moving into our home. They did a great job and I would recommend them to others.
Description of Work: Carpets cleaned, before move in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Kevin M.
08/2012
5.0
carpet cleaners
  + -1 more
I've already told the story. The turned grungy, filthy carpet into almost new carpet.
Description of Work: They showed up on time and got right to work, The carpet on the stairs was downright filthy and I thought it might have to be replaced. They cleaned it! It looked way better than I thought it would. Three bedrooms with grungy carpet got cleaned, too, I was surprised by how fresh and clean the carpet looked and smelled. You should pay for the optional disinfecting - it's definitely worth it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Cynthia T.
07/2012
5.0
carpet cleaners
  + -1 more
They came on time, gave us the qo\uote - got right to work - took less than 90 minutes. Perfect!
Description of Work: Spot cleaned, scotch-guarded and cleaned 5 rooms of very dirty carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Peter G.
07/2012
5.0
carpet cleaners
  + -1 more
They should up on time and got right to work. Between both of them, they were able to clean all of my carpet in my 2 story house in no time. they did a great job getting rid of some stains on the carpet. I would definitely hire them again!
Description of Work: Hired them to clean, deodorize and scotch guard my carpets in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Vivien S.
07/2012
2.0
carpet cleaners
  + -1 more
I have been using this company twice a year for several years to clean my one story home. I was very happy with them until this last cleaning. A very large brown spot came up in my carpet after it dried. There was a stain there from a dog accident, but Brian has always been able to clean those up really well. This time the stain did not clean. I spoke to Brian several times on the phone before I could pin him down to a day and time he would come by to try to take care of this stain. He did not show up at the appointed time. When I called him, he said he got busy and would call me later in the day. He did leave a voicemail later in the day to say he could not come by that day. He apologized and said he would call soon to make another appointment. He has not called and I will not call him again for fear that he will appease me with another appointment and not show up. I do not know what I am going to do about this stain now. I will probably have to pay someone else to get it out. Obviously, this company is good with the initial cleaning, but not so with follow ups where they will not be paid for the service. I will never use Crystal Clean Chem Dry again.
Description of Work: Carpet cleaning for a one story home. 5 rooms and a hallway. Deep cleaning and Scotch Guard (extra cost).

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$225

Vivien S.
07/2012
5.0
carpet cleaners
  + -1 more
We have used this service for several years, twice a year. With a light beige carpet and dogs in the house, we need our rugs to be deep cleaned. Crystal Clean does a great job. I thought they were a little pricey at first, but after checking around, I find they really are not. In my experience, Brian ALWAYS answers my calls and ALWAYS is available the week I call. He can be a little gruff on the phone--to the point, but do not let that put you off. He is a terrific guy. He rewards the customers who continue to use his service with discounts.
Description of Work: Carpet Cleaning and Scotch Guard, one story house, 5 rooms and a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Richard K.
04/2012
5.0
carpet cleaners
  + -1 more
The owners & operators, Brian & Greg, did the work themselves. They were very professional, prompt, and courteous. They gave me a quoted, directly over the telephone, based on the square footage of my house. They came in and completed the work based on the price they quoted me over the phone. They wasted no time, started working, and completed their work in less than two hours. They thoroughly cleaned and removed all the spots in the carpet. I was very satisfied with their work and would recommend them to others.
Description of Work: Crystal Clean Chem-Dry was hired to clean the carpet in a 2700 sq. ft. house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

john D.
04/2012
5.0
carpet cleaners
  + -1 more
They correctly analyzed the cause of the mold at the edges of the carpet --- a slow-leaking roof. Thanks to their diagnosis, a timely repair (by another company) will save us many $$$ in the long run.
Description of Work: Traffic marks and some mold were removed from carpet. Excellent work at a fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Marsha L.
03/2012
5.0
carpet cleaners
  + -1 more
Wonderful experience. Price quoted was for deep cleaning whereas other carpet cleaners said they had to charge extra for a deep cleaning. I would think that most people would expect a deep rather then surface cleaning. This company came in, did the job and didn't try to charge me more for their service.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Leanna M.
01/2012
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
I really appreciated that they showed up ealy for the appointment. They did a good job.
Description of Work: They cleaned two rooms of carpet and a hallway runner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99.95

Ernesto C.
12/2011
5.0
carpet cleaners
  + -1 more
I was here the entire time. The guy came, he was great. He told me what he was going to do. I told him that I had pets and then he had some kind of deodorizer, which he threw it in extra on top of what I had already paid him to do. He was fairly quick and thorough and left the house looking really nice. I was very happy with him. He was the best carpet cleaner I have ever had in my home. In terms of responsiveness and punctuality, he was here five minutes before. I would absolutely use his services again in the future.
Description of Work: I used the services of Crystal Clean Chemdry for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kimberly R.
09/2011
5.0
carpet cleaners
  + -1 more
Crystal Clean Chemdry's service was excellent. They arrived a little early (but better early than late). Brian took a tour of the carpeted areas and got started right away, he had a second gentelman there helping. They moved any of the items that I was unable to remove from the space. Every single stain on my carpet was removed and he even offered to return if any of them were to return. I was completely satisfied with their service and would not hesitate to recommend them.
Description of Work: They cleaned the carpet in my entire 2 story 4 bedroom home, including the stairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Julia C P.
08/2011
5.0
carpet cleaners
  + -1 more
I spoke with Brian over the phone on August 1. I clearly explained all I needed (4 rooms with one having latex paint spilled on the floor, including high traffic areas and the stairs). He quoted me $200 and was very clear that the latex paint might not all come out, which I assumed anyway. He scheduled my appointment there on the phone for just two days out. Brian and Greg arrived five minutes early for my 8am appointment. Brian looked through all of the rooms and was honest that the one with paint would look better although the stains wouldn't come out completely. He also said the high traffic areas would clean up really nicely, when before, another company said that the type of carpet we have would prevent the stains from coming out. When they were finished, the paint room did look much, much better, and all of the high traffic areas were completely clean (and the stains have not reappeared since the carpet has dried). They even threw in the upstairs hallway at no extra charge. If I'm not fortunate enough to get my hardwood floors in the next six months (sigh), I will definitely and ONLY call Brian and Greg. I will also make sure to have them add on the carpet deodorizing because of the dogs, although even the smell is 99% better since they cleaned! My only wish is that the carpets dried faster, but that comes with the cleaning!
Description of Work: Carpets thoroughly cleaned in family room, living room, dining room, heavily trafficked entry way, stairs, upstairs hallway, and small paint-stained bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Susan M.
07/2011
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
The guys arrived right on time, got right to work, and did an excellent job in cleaning all the carpets. They were very professional. They stuck to their original quote exactly; I had them do one extra area rug that I had failed to mention in the original quote for which they charged $20 more (it was particularly dirty). With the chemdry process, the carpets were all dry within about 5 hours. All my carpets look like new again. I will call them again for future carpet cleaning!
Description of Work: I have 5 rooms of installed carpet, carpeted stairs, as well as three 8 x 10 area rugs, one 4 x 6 area rug, and a 2 x 15 hall runner that I had cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Gene S.
06/2011
5.0
carpet cleaners
  + -1 more
Carpets were badly stained from our 6 pets. Looks so good right now.
Description of Work: Well done. My carpets look great, and both Brian and Greg were kind enough to help me move some awkward furniture!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Jeff A.
11/2010
5.0
carpet cleaners
  + -1 more
No complaints. Carpet was too old to tell how well it came out.
Description of Work: Cleaned the carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Victoria L.
10/2010
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
I waited too long to have my carpets cleaned because I was so unsure who to call.They arrived right on time, went right to work, answered all my questions and gave me a good price for what I wanted. Their work was great and my carpet looks brand new. Very professional. I will definitely call them again and this time I won't wait so long.
Description of Work: Since I have two dogs I requested thorough cleaning + deodorizer + scotch-gard for whole house. My carpet really needed attention. I also requested they clean two area rugs in addition to the installed carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

sandra M.
05/2010
5.0
carpet cleaners
  + -1 more
They were very nice and friendly and on time. Carpet was clean to my satisfaction. They gave me a price over the phone before they saw the carpet and that is what I paid. There were no add on sales. I appreciate that.
Description of Work: Clean the carpet in all the rooms of the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

CHERYL K.
06/2006
5.0
carpet cleaners
  + -1 more
They always seem prompt and fast. I like that they do little extra things and they are willing to move the furniture. They also keep track of previous services they have provided for you, so they can make good suggestions about things you may want to do, but they don't pressure you at all. I've always been very pleased and they do a great job. Sometimes, they can even come out the same day.
Description of Work: They cleaned 5 rooms, a hallway, and entry ways, also little extra things.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159
    • 1(current)
    • 2

Contact information

11141 Greenhurst Drive, Riverside, CA 92505


Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning

FAQ

Crystal Clean Chem-Dry is currently rated 4.8 overall out of 5.
Crystal Clean Chem-Dry accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, Crystal Clean Chem-Dry offers free project estimates.
Yes, Crystal Clean Chem-Dry offers eco-friendly accreditations.
No, Crystal Clean Chem-Dry does not offer a senior discount.
Yes, Crystal Clean Chem-Dry offers emergency services.
No, Crystal Clean Chem-Dry does not offer warranties.
Crystal Clean Chem-Dry offers the following services: Residential Carpet Cleaning, Commercial Carpet Cleaning, Tile and Grout Cleaning, Carpet Cleaning, Carpet Cleaning Service

Contact information

11141 Greenhurst Drive, Riverside, CA 92505