Aquatic Solutions

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So far I have been satisfied with their service. If I have  some issues with my pool pump or filters, they come out quickly and are able to solve my problems. I am even able to call them after hours and they are good about responding.

He brushed and sweep the pool while adjusting the chemicals. He also does consultant for me as far as pool maintenance goes. I find it less expensive to pay him on a monthly basis than to get my own chemicals to do the work. I think they also o filter cleaned twice a year. I would recommend them for their consistency and they are always on time. I also get value for the dollar I have recommend them to persons who have started using them.

About two years ago our former pool cleaning company went out of business and we were referred to Aquatic Solutions. We called Jeff Martin and he offered the same price that we used to pay. He didn?t mention that he would charge extra for filter clean and salt so we ended up paying around 25% more for his service. The service was supposed to be weekly and he left a card by the pool where his employee would note the dates that he came out to do the cleaning. During the last year we noticed that in some weeks there was a date missing but then the next week two dates were filled in, the date of the current week and the previous week. On our electricity account we could see the days that he came for the pool service and we noticed that some weeks he would just not come by but the following week he wrote down that he was there.   So when this happened again we asked him if he came out that particular week and he said yes, even so nothing was noted on the card. He said we would have algae in the pool if it wasn?t cleaned every week. So the next week he again wrote down two dates, the previous week and the current week but  we knew that he did not come out the previous week. We have sent him three emails asking for an explanation but he would not respond. He just went silent with no explanation or apology and since we paid in advance, he did not issue a refund. He was straight out lying and didn?t even have the courtesy to respond to our emails. If he did it to us, he will do it to his other customers as well. There are plenty of honest pool cleaning companies in this area, Aquatic Solutions is not one of them. Be aware.