ADT Security Services

Last month we changed our phone service which interrupted our ADT service and needed an upgrade to make our system work properly. At that time we made arrangements to have an ADT appointment for a tech to come out and fix our system. We had to choose between 8-12 and 1230-5. We took the 1230-5. Each night our failed system would wake us and our toddler at 120am with a beeping until we hit the cancel button. Excited on the day ADT was supposed to show up, I called them after waiting up till 440 with 20min left for the appointment. Waiting on hold for 20min I finally got someone and they told me that the representing company in Riverside called my wife?s cell phone at 820am that morning to reschedule to another day. My wife?s cell had no missed calls and no messages. I asked them if they left a message and they said after being placed on hold many times that they did leave a msg on her cell phone, so at that point I felt they are calling us a liar. So I asked if we were liars or maybe no one called. After round and round trying to find out why no msg or call and who was supposed to show up from where. ADT finally admitted that it was their fault they did NOT actually schedule any appointment for us. I said I wanted a technician to my house that day because we are tired of the alarm sounding at 120am waking us and our toddler. That fell on deaf ears, that we simply should turn off our breaker until the tech will arrive. The next appointment was scheduled for a week later(a week later?????? that was the earliest they would come!!!) and I took the earlier 8-12 slot. That day came, at 920am I called to see the status of our tech and was told the tech was going to all me in a few minutes. I got off the phone and waited. An hour and half later I called ADT and said I received no call. After holding for many minutes, ADT told me they had called earlier to reschedule AGAIN, (Deja vu). I was trying so hard not to blow my top. They were just too busy to make it that day was the explanation (no call or msg on mine or my wife?s cell either, hmmm trend?). After explaining I had already done this a week earlier the phone scheduler (place on hold again for several minutes) said they could send someone out in the afternoon slot. After spending hours on hold on the phone and over 10hrs of time waiting at home (no recomp for lost time at work of over 10hrs) for an appointment to show, our alarm was updated and working. I am placing this YELP review on the Riverside ADT office because it was the parent office of ADT that blames them for the missed appointments and missed reschedule messages. The tech that finally did show up was pleasant, did not have any badge/credentials on him at the door until I asked for them in which he had to go back to his van to get them. Also on the final paperwork there are plenty of spots to initial that I was explained how the system works, also how to do many things you need to operate the system in which I asked him about those spots on the form to which he replied "I didn't change anything and it is exactly the same". Not the truth, our door chime that is on was now not on any more. What else are we going to find? Also asked for a manual for our system to which her replied "It is an outdated system and they no longer carry the manual". I ask myself, why do I still have ADT in my house..... ADT DID NOT FEEL LIKE A VALUED CUSTOMER but more like an inconvenience.

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On schedule and finished the installation within the time allotted. I am extremely pleased with ADTs service and products!

They installed our system for us and we have only had it for two months but so far it has been good. We have had a couple of learning curve alarm things and they have been very prompt, courteous and to-the-point. The people who worked with us were very efficient and knowledgeable.

Met with the ADT rep in March when starting a whole house renovation project and subsequently contracted with ADT to provide security and installation services. Part of the renovation includes installing many new windows and doors. As this is a whole house renovation there should be no reason to have cables, wires, etc. hanging out, everything should be installed in a visually pleasing fashion. In my initial meeting with ADT I had expressed my primary objective to not be able to see security sensors on the inside of the windows. The previous windows had the sensors installed on the external screen in a discreet fashion (which is better as I found out). Rather than install them on the screens ADT recommended to install on the outside of windows and drill there so you would not be able to see the sensors. When it came time to pre-wire the house the ADT rep came over to examine the installation and everything looked good. When the installers arrived a week later they said they couldn’t drill the windows because they have vinyl cladding on the exterior which would void the warranty. The installers wanted to put wireless sensors on the windows that were the size of a soap box (very unappealing). I told them to stop and have the rep come over to the house. I expressed my disappointment at what was going on and they pressured me into another solution to put smaller sensors on the inside of the window. They said this was the only way to get it to work. I expressed my disappointment to the ADT rep and he said he would call the next day, which he didn’t. First thing the following week I contacted ADT through their national number. They passed me off to the regional manager who has yet to return my phone call. I hired another security company to finish the install correctly (SDS Alarms). They wired the window screens from the top of the window which is not only not visible but better from a security standpoint. I also couldn’t let ADT hold up my entire job. Right now I am out the several thousand I already paid ADT, the several thousand I am sure they are going to try to collect from me, payment for a second security system, and I have to pay to fix all of their damage to my windows which will also be at least a thousand dollars. My only mistake was not kicking them out permanently that day. They shouldn’t have forced me into something I didn’t feel comfortable with. I was not a window expert (although now I am unfortunately one) and was relying on the professionalism and integrity of ADT to provide the solution that I ordered not a horrible installation. I am always skeptical of large service chains for reasons such as this. Instead of waiting to do the right job, even if it means going home for the day they will just do everything to proceed and jam an install. I did try to find an independent installer but had trouble finding one on the list and nobody I knew could recommend one.

I extended my contract with them.

They did a thorough job but we are still learning the system and we need to study more from manual. So far it is working very well and it is very easy to use. They were also very reasonable and they perform repairs for free as long as we have the service. There were 2 installers who were very nice, respectful and polite. They also were efficient and effective. The only problem was they did not have the right equipment to switch from the old system to the new one hence it took much longer to finish.

It went over pretty well. They were punctual and professional. I would recommend them to others. Everything has been perfectly fine so far.

IT WAS GOOD, THEY WERE NICE. IT WAS QUICK AND THEY WERE EFFICIENT. WE'VE SET OFF THE ALARM AND THEY ALWAYS CALL IMMEDIATELY. I REMEMBER THEM BEING VERY FRIENDLY. NOTHING HAS BEEN WRONG WITH THE SYSTEM, IT HASN'T EVER NOT WORKED.

VERY PROFESSIONAL AND THEY INSTALLED EVERYTHING FOR A DECENT PRICE. I DO NOT HAVE ANY COMPLAINTS AND WE ARE SATISFIED WITH THE MONTHLY SERVICE THEY PROVIDE FOR US AND PROTECTION.

WHATEVER THEY DO IT IS WHAT THEY SAID THEY WOULD. I CAN'T BE PICKY BECAUSE SO FAR THEY HAVEN'T GIVEN US A LOT OF SERVICES. THEY ARE VERY CUT AND DRY. I HAVE NO COMPLAINTS.