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29 years of trusted experience
Services we offer
Reviews
3.77 Reviews
Showing 1-7 of 7 reviews
Samantha C.
09/2022
carpet installation
+ -1 moreHi i bought some material from this company for commercial job in Washington dc 4 months ago. before i buy the material i told them its for night club got have the Commercial warranty they told the material have . the day the material arrive before we we unload the truck i open box my self and i see right way the material is really low quality and the material have no label the material is from china and they put the company label in the box , after i see that i call them and i told this material will not work and the owner told me the material is good and have 5 years warranty i said ok , after 3 months the flooring is crack is chip everywhere the material is really bad quality, i call the sale person that sold the flooring i told her we need something i being waiting for monts for them to sent someone and then they finally say they was going sent inspector guy and i had to pay the Inspector $750 for the inspection the job , so this is not acceptable they was supposed to be the ones that pay the inspector. so now they just told me to go ahead and sue them . be aware of this company the material they have with label with the company is not good quality material . now we will see them in court ,
Description of Work: i bought materials from them
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$9,800
Elaine R.
06/2015
carpet installation
+ -1 moreThey had the best price to offer! They are a very professional team!
Description of Work: Replace flooring in church.
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Yes, I recommend this pro
Christina F.
06/2013
carpet installation
+ -1 moreWhen dealing with the sales men at first they were very pleasant. We went in later and spoke with a sales woman (can't remember her name) but she was not helpful and a bit rude. She was the reason we decided not to use this companies services.
Description of Work: I was looking to purchase carpet and tile from this company.
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Tamar R.
06/2012
carpet installation, flooring contractor
+ 0 moreThe lady came, and did a very loose estimate, but in the meantime the samples arrived the next day, I selected the final choices, and we had my handy man's numbers, so I let Kevin know about the numbers, and he wanted to be exactly sure so he had his marmo certified installer, Carrie come out with her assistant, and they took more measurements. Then kevin emailed me, and explained what no other place was telling me, that because marmo comes in small sheets of 6'8" there was some waste and gave me a new estimate that was only 300.00 more than his original quote. I let my sister know and she approved the funds. Carrie arrived monday morning to do the demo and prep. I was able to come back that night to sleep, giving me one more day to locate a better motel... (long story) so tuesday morning She arrived with her crew, and I did not come home until thursday evening. They did a wonderful job! There are several small things Carrie needs to fix but they're not big issues; where there is still carpeting she has to install rubber strips instead of metal so i won't trip in my walker, and also, there is one place where the rubber base did not get enough glue. other than that I love my floors! I woke with a headache the first day home, but the glue fumes are gone, and only the smell of the marmo remains, and it is going away more each day. I did my homework here and on yelp, and Kevin and the floor store got so many more positive reviews than any other single installer in the east bay. I am one more happy customer!
Description of Work: I had carpet that was at least twenty years old, and had not been properly attached to the cement subfloor(?) I use a power wheelchair, so after I bought my condo unit in just 6 months the carpet began ripping in multiple places, and buckling whenever I drove my chair in certain areas. Plus I have pets, and whenever we would clean an accident, a big ring would spring up around the area we had cleaned. So, after months of research, and looking for nice colors, I decided to put marmoleum in my kitchen, dining room, living room, and master suite hallway to vanity area. I then proceeded to look for installers. First I went to Dick's carpet in Berkeley, where they quoted a price of $10,500! I tried ecohome, and several others. I knew something was up when i told eco-home improvement came down $600.00 when I told them somebody else at (flooring dimensions) had beat their price. I think the lowest before I went to Floor Store in Richmond was $8,200. Noy only that, but these guys refused to tell me the square footage they were basing their estimates on! Square foot doesn't count in marmo, they said, it goes by square yards. What they did not know is that my brother in law is a math whiz, and figured it out. So, that left the price of labor. While it may be true that somebody has 30 years experience, I do not have that kind of money, and they were saying it would take 8 to 10 days! I am not rich, and don't have money to board the cats, and get a hotel for me and my dog for that long. my handyman referred me to The Floor Store in Richmond. I went out there, and after a somewhat long wait, (i can't take the fumes in most stores, so I waited outside) Kevin came to talk to me. I asked for some more samples and told him the approximate sq footage, he made an initial quote of $5,500. Then we made a time for his estimator to come out. In the meantime, we asked the handyman to draw a map and do an estimate of sq footage.
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Yes, I recommend this pro
$5,800
Dolores J.
11/2009
carpet installation
+ -1 moreIt's not the thick plush kind of carpet, it is a level or two down from that. They came and measured first and were punctual for that appointment. I didn't like that they didn't give me much information on the individual types of carpet. You just have to ask questions if you are interested in something. It is more like a warehouse type of place and you don't really get a lot of help. You should probably know what you want before you go in. They have "owners" price which is different than what they give the general pubilc. I got the owners price because my landlord had done business with them before. They hire outside of their company for the installation and I had to pay them seperately, but that was not made clear to me before hand.
Description of Work: Floor Store put new carpet in three and a half rooms in my rented home.
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Yes, I recommend this pro
$1,200
JI W.
05/2006
carpet installation
+ -1 moreThe installation went very smooth (given the fact it is a very simple job). However we felt the sales person overcharged us on installation. The carpet cost was $95, but we had to pay $110 for installation and another $45 for pads. On top of that, they made us pay the installer $50 directly when they performed the work. They said that it was for tack-strips. My husband knows tack-strips don't cost that much! We had to get the carpet in fast, so we sucked it up, but we will not use these guys again for carpeting in the future.
Description of Work: We purchased a remnant piece of carpet from the Floor Store for a small office area (9x12) in our house. The store sent some outside installers to install the carpet within 2 days.
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$350
Aline W.
12/2005
carpet installation
+ -1 moreThe Floor Store installed water resistant indoor-outdoor carpeting in the basement. The carpeting covered both the floor itself and a right angle staircase leading to the upstairs of the home. Two men took ninety minutes, with little difficulty and were in and out in no time. They did a good job even though it only took them a little bit to install it.
Description of Work: They installed water resistant carpet in the basement.
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Yes, I recommend this pro
$1,000
Contact information
5327 Jacuzzi St Ste 2, Richmond, CA 94804
www.floorstores.comService hours
Sunday:
11:00 AM - 5:30 PMMonday:
9:00 AM - 7:00 PMTuesday:
9:00 AM - 7:00 PMWednesday:
9:00 AM - 7:00 PMThursday:
9:00 AM - 7:00 PMFriday:
9:00 AM - 7:00 PMSaturday:
9:00 AM - 5:30 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation
FAQ
The Floor Store-Richmond is currently rated 3.7 overall out of 5.
Sunday: 11:00 AM - 5:30 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 5:30 PM
No, The Floor Store-Richmond does not offer free project estimates.
No, The Floor Store-Richmond does not offer eco-friendly accreditations.
No, The Floor Store-Richmond does not offer a senior discount.
No, The Floor Store-Richmond does not offer emergency services.
No, The Floor Store-Richmond does not offer warranties.
The Floor Store-Richmond offers the following services: Carpet, flooring & rug dealers.
Contact information
5327 Jacuzzi St Ste 2, Richmond, CA 94804
www.floorstores.comService hours
Sunday:
11:00 AM - 5:30 PMMonday:
9:00 AM - 7:00 PMTuesday:
9:00 AM - 7:00 PMWednesday:
9:00 AM - 7:00 PMThursday:
9:00 AM - 7:00 PMFriday:
9:00 AM - 7:00 PMSaturday:
9:00 AM - 5:30 PM