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Fast Water Heater Company

Water Heaters, Plumbing, Water Filtration and Softening

About us

Local, trusted, and FAST! Fast Water Heater Company has been serving the local community since 1986. We repair and install all types of water heaters including standard tank water heaters, tankless water heaters, and super-energy-efficient heat pump water heaters. Call us at 800-454-8955 today!

Business highlights

39 years of trusted experience
LGBTQ+ Friendly
Emergency Services Offered

Services we offer

Installation Services: Gas and Electric Tank Water Heaters, Gas Tankless Water Heaters, and Heat-Pump Water Heaters.

Services we don't offer

Solar Water Heaters, Pool Heaters, General plumbing

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

$50 on installations

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.7338 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
14%
3
4%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 338 reviews

Margarita C.
06/2023
5.0
water heater repair
  + -1 more
The repair to get my water heater working was quick and easy from ordering parts to having technician get the job done. William called and let me know he was on his way, was pleasant and at end answered all my questions. Thank you
Description of Work: Replaced a failed water heater chamber sensor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David M.
04/2023
5.0
water heater repair
  + -1 more
Service was amazing thank you earl and fast water heater my family and I appreciate it
Description of Work: Replaced chamber sensor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom L.
04/2023
5.0
water heater repair
  + -1 more
Tony Vave was very professional and did a great job. He is a pro and really knows what he’s doing while explaining everything to me. I couldn’t be more satisfied. Thank you Tony!
Description of Work: Replace my old leaking water heater on short notice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,327.72

Penny A.
12/2021
5.0
water heater repair
  + -1 more
Excellent service, knowledge technician.
Description of Work: Temperature sensor needed replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

norman B.
09/2021
1.0
water heater repair
  + -1 more
briefly, sold me on a simple water heater replacement (pto fix an intermittent pilot. erhaps a good idea as current one is 9 years old). But, they made (rookie) mistakes and left off parts. Came back 4 + 1 times, until I finally called a plumber who promptly fixed the problem. longer: Called for simple pilot issue. convinced me to replace water heater due to age (ok with that), although they told me they were sending out a 2 person crew with equipment, they rescheduled for two days hence, as they did bring equipment and staff. 2 days later, they installed, did not work, so I had no hot water (for two weeks, as once they have your check they are not so prompt), 3 further visits failed to repair, due to a. not noticing obvious part that was not installed (my plumber says that they might like to hold on to flex hoses to resell), b. wrong installation for this brand.. This resulted in me not having hot water for two weeks, my waiting at home on the 4 scheduled days, missing work. and black particles circulating throughout the system- (ruining laundry washes) for quite a while. My plumber charged me $350. Their customer sevice kept me online multiple times, until they reimbursed me the $350 but profited off of the $2000 they had originally charged, indifferent to my plight. (the WH, wholesale, costs about $600, so they profited about $1400 for providing non-professional service, and costing me 4 days of work and no hot water for 2 weeks) Don't risk it. they are not fast. hire a plumber.
Description of Work: replace water heater

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0

$2,000

Alicia E.
09/2021
5.0
garage doors, water heater repair
  + 0 more
Jorge was excellent! He explained every process and why. The installation was better than what was there. I would definitely hire these guys again.
Description of Work: Water heater purchased and installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Bill G.
07/2021
5.0
garage doors, water heater repair
  + 0 more
Perfect, called on time, came on time, pleasure to deal with
Description of Work: Hot water issue resolved

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

SONG M.
12/2020
5.0
water heater repair
  + -1 more
Excellent customer service skills from the very start made the decision to go w this company. Tony Vave who installed the water heater was professional, efficient, on time and answered all of my questions. He had a great attitude and did a wonderful job! I would definitely call upon this company in the future.
Description of Work: Replace Water Heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Allen C.
12/2020
5.0
water heater repair
  + -1 more
Water heater developed a small leak after four months. Rheem determined a replacement was warranted and covered all replacement costs including installation by Fast Water Heater Company. Service was same day and installer was courteous, professional and efficient. I was particularly pleased as he arrived after 5pm and I could tell he had already had a long day. Still, he did an excellent job of installing and testing the new water heater.
Description of Work: Warranty work on a Rheem Water Heater purchased from Home Depot

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen D.
12/2020
5.0
plumbing, water heater repair
  + 0 more
The service itself was excellent, and the result is quality as well. My particular technician (Joe) was on his game and worked quickly and professionally. My only complaint is a small one: what starts out as an attractive price keeps getting adders for additional services, so that the final price is 70% higher than the initial price. But they did actually perform these services, so in the end I received fair value.
Description of Work: Water heater replacement

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Ben G.
09/2020
5.0
garage doors, water heater repair
  + 0 more
Brent Daniels was efficient friendly and professional. Explained everything worked quickly and cleaned his mess then left excellent customer service
Description of Work: Water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda A.
08/2020
5.0
water heater repair
  + -1 more
The crew and repairman were some of the most friendly and communicative technicians we’ve ever hired. The initial customer service contact was extremely friendly as well. We were disappointed that our new unit needed new parts almost immediately, but that is not a reflection on Fast Water Heaters. They were prompt and efficient, and the job cost less than it would have from other vendors. There was , obviously, no cost to us for new parts and repair.
Description of Work: Installed new tankless water heater, then returned to replace defective parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Monique H.
07/2020
5.0
plumbing
  + -1 more
Great. Tony did an excellent job. Super professional. Explained everything. Was thorough and timely service for all the work involved. Great experience and I appreciated his explanation of everything I had questions about.
Description of Work: Install new water heater and haul old one away.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Sarah I.
06/2020
5.0
garage doors, water heater repair
  + 0 more
Because our water heater was so old, there was a lot of work bringing everything up to code. Gino was a lifesaver, putting in a huge effort to get the job done as fast as possible. He explained everything very clearly, and worked with us to try and contain the costs. Gino doesn't stop until the job is done right, and we can't recommend him highly enough! I put N/A for price as it turned into a very expensive project for us, but that's because the work was more complicated than we expected. "B" for punctuality because Gino arrived at 3 and stayed until midnight (!)
Description of Work: Replace 28 year-old gas water heater

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,600

Alex M.
04/2020
5.0
water heater repair
  + -1 more
Rey did a great job replacing our water heater. He was punctual, efficient, and very knowledgeable about his work. He also made good recommendations on the setup and maintenance of the water heater. He answered all my questions to my satisfaction. I would hire him again.
Description of Work: Water Heater Replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

G L.
03/2020
5.0
water heater repair
  + -1 more
Came on time, completed within 45 minutes. Original estimate from another company was 2900 I end up paying 2040. All costs were above board nothing hidden and explained. I would use this service over again.
Description of Work: Joseph and Romeo were Fantastic

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,040

Nitin M.
02/2020
5.0
water heater repair
  + -1 more
Raynaldo and team are amazing and very knowledgeable. They were pleasant and took the time to explain all building codes. Did a very high quality job. Highly recommend!
Description of Work: Install a new water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,250

Ulysses F.
01/2020
5.0
water heater repair
  + -1 more
Joseph was a pleasure to work with and very easy to talk to. He explained what I’m getting and how to maintain it. Highly recommended, he professional, informative, dependable and a great guy.
Description of Work: Replacing water heater system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peggy Y.
01/2020
5.0
water heater repair
  + -1 more
Very well, explained everything perfectly, super helpful and dedicated.
Description of Work: Water heater removal and replacement

Rating CategoryRating out of 5
quality
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William S.
12/2019
5.0
water heater repair
  + -1 more
Quick. Very clean nice install. Would use Tommy again.
Description of Work: New water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daniel C.
11/2018
1.0
water heater repair
  + -1 more
The clerk at Home Depot had no idea what it would cost to install one of their hot water heaters, so I called their installation number. This took me directly to Fast Water Heater. They gave me a price to install a Rheem water heater G50T12: $1649 (basic installation, permit, and tax). PLUS there would be charges for any needed code upgrades. Since my heater was 19 years old, I knew it needed ALL the upgrades and I asked what the maximum would be. After several minutes of dodging my question he came up with “you should budget $200 to $500 for code upgrades.” When the tech arrived he gave me a price of $600 for the code upgrades. When I complained this was $100 more than the maximum I had been quoted, he agreed to give me a $100 discount. [Hang on to your wallet!] The installation then went smoothly except he crunched the side of the drip pan and had to bend it back into shape. Then I had to sign literally 25 pages of legalese. Next he measured the house water pressure and found it to be 90 psi and said this was high and might shorten the life of the water heater. [I bought my own pressure gauge the next day and found the correct pressure to be fine at 63 psi.] He next told me that all I had to do to get the permit was to make an appointment with the Benicia building department. This turned out not to be true, because when the inspector arrived (and even though the unit passed the code inspection) he could not sign the owner’s copy of the permit because I was supposed to have it and I didn’t. To find the owner’s copy I both called and emailed Fast Water Heater but no one EVER bothered to return my messages. Finally, 3 weeks after the installation, I received the permit in the mail from Fast Water Heater headquarters in Washington State !! I had to take it down to the building inspection office to have it signed. The installation tech also told me that the building inspector would have to enter my house and check the smoke detectors. This also turned out not to be true. But the icing on the cake was that a few days after the installation I found 3 sheet metal screws on my driveway waiting to puncture my tires!
Description of Work: Install of water heater

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


T Z.
05/2018
3.0
water heater repair
  + -1 more
didn't have work done. If/when I do, I won't use this company. They might be OK, but I tried to contact them through Angie's List and didn't get hold of them rigtht away, but they also showed up in my internet search at a better price than the Angie's List price. They said they couldn't or wouldn't do the work at the best advertised price because I had initially tried to contact the through Angie's List so they would only do it for the higher Angie's List Price. I find that irritating and once again Angie's List has not helped. I am really doubting whether Angie's List is worth the time--they provide referrals that aren't at all appropriate, or in this case would have cost me extra money to use the same contractor who would do the work for less for non-Angie's List customers.
Description of Work: Water heater replaced

Rating CategoryRating out of 5
value
1.0
responsiveness
4.0


Laura H.
01/2018
1.0
water heater repair
  + -1 more
My water heater stopped working on Thursday. I started trying to call FAST on Friday morning (after having spoken with the hot water manufacturer Rheem). I was referred to FAST by another service in my area who didn't handle Rheem water heaters, but they said FAST did. When calling FAST I got re directed, re-routed, cut off, put on hold forever..... I finally spoke to one man at FAST who said "oh yes, we can help you with that - let me pass you to our parts and maintenance division to make an appointment". After several more minutes on hold a woman in the "parts" department was extremely abrupt and told me that no, they didn't carry parts in stock (Rheem had told me exactly what part # was needed) and I would have to wait for it to be shipped from Rheem and then make an appointment. That seemed illogical so I tried to call back to get to the man who had been somewhat helpful. I was cut off twice, and then after that the phone just rang and rang and rang and rang..... no answer. I tried both their 408 number and their 866 number and got the same result - let it ring at least 40 times before giving up. While waiting I also filled out their "Contact" form on the website. (And as of today I have still not heard a peep from them in response!) So I finally called a different company that services Rheem and had the response I would expect - he picked up within a couple rings, validated he had the part in stock and came out to do what I needed that afternoon. He now has my future business and I will advise anyone I speak with to avoid FAST at all costs.
Description of Work: Water heater repair

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Carrie M.
12/2017
2.0
water heater repair
  + -1 more
contacted through Angies list and got no response. called and waited on hold forever and got outrageous quote.
Description of Work: water heater was leaking and needed to replace.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Allen C.
12/2017
5.0
water heater repair
  + -1 more
The tech was very professional and helpful. There was a disconnect between he and the office with whom I had discussed what was needed. Resulted in needing 2 calls and an extra 24 hours to finish, but all worked out fine with no extra cost.
Description of Work: Replaced water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Contact information

1065 Hensley St, Richmond, CA 94801

http://www.fastwaterheater.com/

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Water Heaters,
Plumbing,
Water Filtration and Softening

FAQ

Fast Water Heater Company is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Fast Water Heater Company accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Fast Water Heater Company offers free project estimates.
Yes, Fast Water Heater Company offers eco-friendly accreditations.
No, Fast Water Heater Company does not offer a senior discount.
Yes, Fast Water Heater Company offers emergency services.
Yes, Fast Water Heater Company offers warranties.
Fast Water Heater Company offers the following services: Installation Services: Gas and Electric Tank Water Heaters, Gas Tankless Water Heaters, and Heat-Pump Water Heaters.
Solar Water Heaters, Pool Heaters, General plumbing

Contact information

1065 Hensley St, Richmond, CA 94801

http://www.fastwaterheater.com/

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
8:00 AM - 5:00 PM