Eric did a beautiful job. He was fast and efficient and the price was very reasonable.
Description of Work: Two broken tiles in the kitchen and three in a bathroom needed replacing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Tile Repair Service
Thank you
David W.
03/2021
5.0
ceramic tile
+ -1 more
Eric was friendly, professional, and quick with both the schedule and repair! He protected the work area thoroughly to make sure the dust was contained and cleaned up everything before leaving. I'll definitely use him for any future tile work!
Description of Work: Broken tile replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Pia A.
12/2020
1.0
ceramic tile
+ -1 more
He came to see the job but never submitted a estimate. I called to remind him and he said he would send it and again never did. It wasted my time
Description of Work: Tile repair
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
1.0
Response from Tile Repair Service
Your information was deleted due to a accident on my phone. I lost all your information. I was waiting for you to call me. You never did.
Rafael H.
11/2020
1.0
ceramic tile
+ -1 more
Went to look at the job but never heard back from him
Description of Work: Repair tile
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Tile Repair Service
I'm sorry if there is a mix up. I don't remember looking at your job. However I do re call the name. I'm sorry. Call me . 818-692-4543.
scott G.
08/2020
5.0
ceramic tile
+ -1 more
Eric from Tile Repair Service was a lifesaver! He was able to fix bathroom tiles of our that had been broken and chipped for years. Everyone else who looked at the problem had told us that we would have to retile our entire bathroom, spending thousands of dollars, but Eric was able to fix the broken tiles at an incredibly reasonable rate and save us a TON of money. We are so grateful and would hire him again in a second. High recommend!!
Description of Work: fixing bathroom tiles that had been broken and chipped
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$330
Response from Tile Repair Service
Thank you. I was happy to help.
Rebecca M.
01/2020
5.0
ceramic tile
+ -1 more
Company rep came and gave my husband good, free advice that meant we needed a plumbing repair, not expensive tile work. He could have sold us repair work; he gave us smart advice instead. A truly ethical company. If and when we need tile work, they will be the first we call! Great person.
Description of Work: Our shower was leaking. We thought it was the tile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tile Repair Service
Thank you
Robert A.
07/2019
5.0
ceramic tile
+ -1 more
Eric was incredible. I contacted him and he came out to assess the repair. He gave me a very favorable quote. I authorized him to go ahead and we scheduled a day and time. He came out on the day and on time. He made the repair and reduced the amount charged, saying it was easier than he had anticipated. Eric has incredible knowledge and does great work at a great price. I couldn't be more pleased.
Description of Work: Needed tile replaced and reset, because it has been moving.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Response from Tile Repair Service
Thank you very much for the review.
TERRY L.
07/2019
5.0
ceramic tile
+ -1 more
I am a natural worrier which makes it hard for me but Eric assured me that everything would be okay. He allowed me to watch him which I did for a few minutes every hour. He would tell me what he was doing and how it was going which really helped calm my nerves. He sealed the tile today and it looks beautiful. I don't hear any knocking under the tile and the grout is all repaired. Tomorrows shower will tell if the pooling in the shower was resolved, I believe it will be. Trust him he is a great tile surgeon.
Description of Work: Repair of floor in bathroom where the floor under tile was shifting and sounded like a hammer was hitting it. Correct shower floor where water was pooling. Repair grout in shower and floor where it was coming out. Resealed shower and floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Tile Repair Service
Thank you for taking the time from your busy schedule to submit a review.
Betty D.
06/2019
5.0
ceramic tile
+ -1 more
Good work, a nice guy, professional and prompt
Description of Work: Re grout shower and drain
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Tile Repair Service
Thank you.
Matthew J.
07/2018
5.0
ceramic tile
+ -1 more
I had to rip out some floor and counter tiles to install a dishwasher. Eric was able to reinstall the counter tiles without damaging them and match the Spanish tiles on the floor exactly. I can't tell the difference between the old and new tiles at all. He was great to work with and I would definitely hire him again.
Description of Work: Tile repair in kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Tile Repair Service
Thank You for your report.
Matt K.
01/2018
5.0
ceramic tile
+ -1 more
Eric is a tile whisperer ... or better yet, a tile poet! He loves tile - and approaches projects with a blend of passion, expertise and knowledge that's really hard to find. With the skill of a true craftsman, Eric replaced our moldy caulk with beautiful epoxy grout. Our tub looks brand new! He took the time to analyze the project - and because he's so well versed in tile - recommended using epoxy grout which is stronger and more waterproof than typical grout to fill the gap. He quoted us a fair price and on the day of the project showed up on time and got right to work. He skillfully and cleanly removed the old caulk, which had been there for more than a decade and was splitting and turning brown. He then carefully applied the new grout. The amount of grout needed was larger than Eric expected, but he came prepared with extra material. When we saw the finished job - we were delighted. Our bathroom looks refreshed and brand new! Eric even followed up with us the following week to make sure it was 100% great. We only have one bathroom - so we were very nervous about this job. If anything were to go wrong, we'd be in a really bad spot with no shower. We'd spent years researching the person we'd trust to do the job and glad we found Eric. Don't just take my word for it: Photos of the tub before and after the project are shown. Thanks Eric!
Description of Work: Our shower/tub needed help. Eric removed discolored and torn caulking from the line between the tub and the shower tile and replaced it with durable epoxy grout.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tile Repair Service
Thank you for taking time from your busy schedule and writing a review. I was happy to help you and your family.
Ronald S.
11/2017
5.0
ceramic tile
+ -1 more
Great! A true artist In repairing ceramic tiles.
Description of Work: Repair tile in shower.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tile Repair Service
Thank you .
David S.
11/2017
5.0
ceramic tile
+ -1 more
Eric responded to my inquiry right away and always had good communication. When he came out to assess the job, he showed up right on time, and texted when he was close. He was able to order replacement tile and do the job quickly and efficiently for a very fair price and great overall work. He left the place spotless and the shower looks brand new. In fact, the materials he used are better than the old materials and therefore we're better off than before we called him! Highly recommended.
Description of Work: Eric repaired a broken tile in our shower.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Tile Repair Service
Thank you for your review. I was happy to help you.
Christine B.
08/2017
5.0
ceramic tile
+ -1 more
I had floor tiles that were raised about the ground, and the grout was crumbling all around. I was frightened because I thought the pipes might have broken underneath. Eric assured me that that wasn't the case, and it had been caused by the house settling. He went to work immediately, did an outstanding job, and even filled in some grout that was missing in the kitchen (without being asked). I haven't had a repair person like Eric in a long time, and will definitely use him again whenever I have a tile problem. I would give him an A+++ if I could.
Description of Work: I had floor tiles that were raised above the ground, and the grout was crumbling all around.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Tile Repair Service
Thank you. I was happy to help you.
Gary M.
07/2017
5.0
ceramic tile
+ -1 more
Great, Eric did a wonderful job and took care of our every request without hesitation.
Description of Work: Grout repair in Shower and around bathroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tile Repair Service
Thank you.
Nicole G.
07/2017
5.0
ceramic tile
+ -1 more
Went well. We hired him again for our bathroom floor shortly after our shower repair.
Description of Work: Our shower tile started to lift. He came to our house and fixed it within the week. Very nice and thorough. He noticed that the previous owner did not use the right materials which was causing the lift, and explained how he planned to fix it without charging us extra for the work. He's my tile guy now.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Tile Repair Service
Thank you for review.
Cheryl B.
06/2017
5.0
ceramic tile
+ -1 more
Eric arrived on time and completed the work within a couple of hours. Eric was very professional and personable. The bathroom tile looks great. We would definitely hire Eric again.
Description of Work: Our bathroom shower needed repair to the original tile dated 1988.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Tile Repair Service
Thank you for your report.
Daniel S.
05/2017
5.0
ceramic tile
+ -1 more
Everything went great and there was no hassle. Work was completed as expected.
Description of Work: I had several tile projects completed. All were completed in a timely fashion and with great quality.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from Tile Repair Service
Thank you for taking the time to submit a review.
gary S.
05/2017
5.0
ceramic tile
+ -1 more
great! Eric was professional and reasonable.
Description of Work: tile repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tile Repair Service
Thank you for your review.
Steven K.
04/2017
5.0
ceramic tile
+ -1 more
Wonderful! Eric most be viewed as a Tile Surgeon. He proceeds with precision and care, trying to figure out the most efficient way to do the job at the least cost to you. He was able to remove the tiles without breaking them. He analyzed the problem and proceeded to put numerous bolts into the wood to secure the floor, to stopthe loud squeaking. He wasn't satisfied till all the squeak was gone. In the upper bathroom again he removed the tiles without breakage, which saved time and me money because they had curves cut in them to fit, so he was able to use them again. On both floors he picked the tile to fix though the tiles next to the tile picked were also making noise. He even took care to make sure the the new grouting was as close as a match as possible. He was meticulous in cleaning up while working and after.He is a person who you can feel comfortable with being in your home. He really is invested in making the customer happy with the job he has done. This is the second time Eric has come to the house and I have been extremely satisfied and so will you.
Description of Work: I needed numerous tiles in two bathrooms to stop squeaking when I walked on them. I wasn't sure how many tiles were involved in the squeaking and had replacement tiles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tile Repair Service
Thank you for your report. I was happy to help.
Ginny C.
04/2017
2.0
fireplaces
+ -1 more
Eric was punctual and on time the two days he came to do the job but the job he did was not well done. I am left with a mess that will cost me more to have redone. I hired him to glue back one piece of marble slab that had fallen off from under my fireplace. I was told it was a simple job and would not take long to complete. The first day he glued and taped the slab into place. He came back a few days later to seal and grout the slab. The grout that was supposed to be applied to only seal the marble was globbed on and spread using gloves with no tape down to protect the grids (where grout went into) and all over the black metal of the fireplace directly above the slab. My rep at Tile City asked me if he put down tape to protect the fireplace and everything above the area he was grouting. I told him nothing was put down to protect anything. He told me it definitely should have. The black metal of the fireplace with the grids got covered in grout. Tape would have created a nice clean straight line once removed. I did not feel like he was concentrating on his work. He was talking to me a lot while applying the grout. I know he could feel my concern and kept telling me not to worry about it and that it would look fine in the end. He had so much grout on areas that shouldn’t have and could have been easily protected with tape. Black is so hard to restore to it;s original state after being rubbed numerous times in an attempt to clean and most of it did not come off so it looks awful. I hired Eric to repair only the bottom marble slab. He proceeded to wipe excess grout all up and down the sides of the fireplace getting it in the seams of the black fire place. He did not even cover all the existing grout so it looked like a bad patch job. He then used a skinny wooden tool with a sharp end to try and clean off the grout on the black metal which ended up scraping the metal. The grout along the bottom has debris all in it from the paper towels he used to try and smooth it, He also got grout all over my brand new kitchen sink fixtures when cleaning off his towel that I had to scrub clean after her left. I had spent an hour painting the black bottom frame of the fireplace the night before he came so the job would look nice and clean. Since he got grout in the grooves and had to rub it off it also took off some of the paint. I am now left with a sloppy grout job with spots where grout is missing after he wiped it off and a scraped up fireplace which is going to cost me a lot to have repaired, The fireplace is the focal point of my room. When Eric could tell I was not happy with the end result he stormed out of my house slamming his doors yelling unkind words. I was in touch with him via text afterwards because I wanted to send him pictures and ask him if he thought it was quality work. His response was “It’s free”... not quite, it is going to cost me a lot more to have this mess repaired. When I show people the pictures they cannot even believe it.
Description of Work: Bottom Marble slab grouted back onto fireplace
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
5.0
punctuality
4.0
$50
Response from Tile Repair Service
Your paint is old there is nothing that could have been done. If I used tape it would also take off the paint. But you don't understand that. I tried to help you. I never yelled and never slammed the door. You are the kind of customer that NO one can make happy. The quality of my work is very high as it is evident by reading other reviews. If people don't use my service from this review it is their loss.
Michelle F.
01/2017
5.0
ceramic tile
+ -1 more
Eric is very professional and good at what he does. We are extremely satisfied and recommend highly to other customers.
Description of Work: re-grout shower tiles and repair entry tile grout
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Tile Repair Service
Thank you for your review.
Joan H.
01/2017
5.0
ceramic tile
+ -1 more
Once we determined exactly what needed to be done Eric was again right on schedule and did an excellent job at a very reasonable price. We would gladly hire him again and highly recommend Tile Repair Service for tile work, no matter what the size of the job.
Description of Work: We have only good things to say about Tile Repair Service, Eric Vieder and his work. Although the tile work that was required was a relatively small patch job in our bathroom, Eric’s response to our initial call was prompt and he arrived exactly as scheduled to give us an estimate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tile Repair Service
Thank you for your review.
Faith G.
11/2016
5.0
ceramic tile
+ -1 more
Eric did a great job. He was very reasonably priced. He was happy for the challenge the job presented. It required finishing a job that was left unfinished- adding the metal edging to the horizontal edge where it was already on the vertical edge, not an easy job. No one else would touch it!! Eric figured out how to do the job the least destructive way then did it. He even made a special tool! He was quick to answer phone calls and messages. He was prompt and cleaned up the job site. I highly recommend him. He's the best.
Description of Work: I needed some tile repaired in the master bath. It was a small job but difficult that no one else wanted to do.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Tile Repair Service
Thank you for the report. I was happy to help.
REBECCA T.
10/2016
1.0
ceramic tile
+ -1 more
He laid the tile and grout and was to return the next day to seal the grout. My husband and I came in to inspect the job. I saw that the tiles were not flush with each other. I pointed out a few areas where I found tiles higher and lower then each other. We told him it was unacceptable and how could he fix it. He said he could try to pop one out and tap others down. Then, he got upset and said never mind the job is free. We said we don't want it free, we want it fixed and he just walked out the door.
Description of Work: We hired him to lay ceramic tile on the floor of our bathroom.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$600
Response from Tile Repair Service
I am very sorry that your experience was not a good one.I do what I can to make everyone happy. I really do care about my customers. This just did not go well. I am sorry for any problems . This situation is very rare. Thank you for your report. Eric
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Ceramic Tile,
Flooring Sales and Installation,
Fireplaces
FAQ
Tile Repair Service is currently rated 4.8 overall out of 5.
Monday: 6:30 AM - 6:00 PM
Tuesday: 6:30 AM - 6:00 PM
Wednesday: 6:30 AM - 6:00 PM
Thursday: 6:30 AM - 6:00 PM
Friday: 6:30 AM - 6:00 PM
Saturday: 7:00 AM - 4:30 PM
Tile Repair Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Tile Repair Service offers free project estimates.
No, Tile Repair Service does not offer eco-friendly accreditations.
Yes, Tile Repair Service offers a 10% senior discount.
No, Tile Repair Service does not offer emergency services.
Yes, Tile Repair Service offers warranties.
Tile Repair Service offers the following services: Tile Repair & Installation