Dne Appliance Repair

They did fine. The service was good.

Our 5-year-old Bosch dishwasher showed an E15 error code. A two-second Google search shows that, for Bosch and many other brands, the E15 code means leakage detection. A two-minute YouTube video shows that you can remove the front panels and tip the water out for a temporary fix if the water pump is not defective and the hose connections are firm. If the pump is defective it obviously will have to be replaced. (I am oversimplifying the fixes but that's the general idea). All of this was known to me and readily available to anyone with an internet connection. I specifically mentioned the E15 code to DNE before they came out. DNE's service guy showed up WITH NO TOOLS. He advised that he had "made some research" and came up with the information described above. Then he charged me $55 for the "service call," gave me an estimate of $200 for the temporary fix and another $200 if the pump needs to be replaced. Again, this is a 5-year old machine that cost $600 new. I understand that there's a charge for any service call. However, I advised DNE of the error code in advance. There was no need for the service call in the first place if the only point was to recite information I already had, and which I had discussed in advance.

Sasha was efficient and courteous. I was confident with his expertise.

HORRIBLE CUSTOMER SERVICE!
First off, the demeanor of the person who came out to work on my stove was incredibly condescending.  Seemed that any question was wasting their time.
So, I needed to replace a part in order for my broiler to work.  All seemed fine the day it was fixed, although it was slow to ignite.  I mentioned this but was told that was the way it is.  I have a tenant who moved in and hadn't used the broiler right away, and just told me it's not working.  It has been 37 days since the service, and they apparently only guarantee their work for 30 days.  The person on the phone told me it is most likely another part, so in order to figure this out, they would charge me another service call fee of $45.  I'm curious how he knew it would be another part when the same issue was happening?  How did the person who fixed it not see that there would be something else wrong with it?   To me, that is so wrong and the worst customer service not to at least see if it's the same problem.  And to charge another service call to just see?  And, on top of it, he was incredibly rude on the phone. 
Great or even good customer service goes a long way.  I love spreading the word when someone is kind and works with you.

About 4:30PM on Saturday of the Labor Day weekend we smelled a burnt plastic smell. Our neighbor helped us figure out that it was from the back of our Kenmore Elite Refrigerator. Upon opening up the back where the smell was coming from we saw a "Pilot light" like blue flame that then burst into fire. We shut off the power and blew out the Flame. After researching Angie's list and the internet for about an hour we finally found a Service that said that 24/7 service that could actually provide it. We were given a Window of 7-9PM and considering it was Saturday Night of the Labor day weekend, we were quite happy. At 9PM we received a call saying tell us the technician could be here about 9:20PM. He got here at 9:30. I showed him the problem that I in the meantime had diagnosed as the Relay. He looked at and showed my how the unit had short-circuited and said he had the part in his truck and would also replace some of the wiring. The technician, George, was done in about 30 minutes from the time he got here. The cost of the relay was $65 and the additional wiring and labor ended up with a total of $209.35. The tech was very professional and personable we would use their service again in a heart beat. Considering that we called about 10 services, that all  claimed to do 24/7 appliance repair, and this was the only one that actually responded on a Saturday night of a long weekend, we were very pleased that they were able to respond and actually fix our refrigerator.