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West Bay Heating & Sheet Metal

Heating and Air Conditioning, Dryer Vent Cleaning, Natural Gas Lines,

About us

I am an owner/operator with over 40 years experience in all phases of residential and small commercial heating,air-conditioning and sheetmetal work.I am on all my jobs from start to finish. My main focus for jobs is residential ,although I do some small commercial work. I work with contractors on many projects,but prefer to work directly with homeowners. It makes for better communication and understanding about what is needed and what is expected of me. I started in the trade when it encompassed much more than heating and air-conditioning. So I am skilled in all aspects of sheetmetal fabrication,ductwork , ventwork ,architectural flashings ,roof flashings ,gutters and downspouts. I am licensed (ca. lic,.# 378639) bonded and insured to $1,000,000. I do not charge for estimates within 20 miles of my shop (redwood city). I provide Senior discounts (65 or older). .I am open to unique and interesting projects of all kinds. I enjoy making planter boxes and other projects out of copper ,brass ,and stainless steel.I am a proficient welder in most metals and can do some on site welding.

Business highlights

59 years of trusted experience

Services we offer

heating,air-conditioning,mini-split systems ,wall furnaces ,floor furnaces ,ductwork,ventwork,gutters ,downspouts,archcitectural flashings(skylights ,chimney caps ,chimney flashings ,wall capping ,deck flashing ,post flashings ,scuppers , leader heads,copper,galvanized,lead and stainless steel work,)bath fans,attic fans,hood ducting,water heater replacement,chimney caps and enclosures(decorative)dryer venting ,tankless water heaters and all flues and vents.welding of most metals (steel ,brass ,

Services we don't offer

I dont do windows

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

.07



Accepted payment methods

Check

Reviews

5.017 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
0%
3
0%
2
0%
1
6%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-17 of 17 reviews

Michael E.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Steve Ortiz and his helper installed a mini-split heating/cooling system in the attic as part of a larger remodeling project. He helped me select the system and designed the installation, which was at times a bit of a challenge, since half was for an older part of the house and half was for new construction. He was flexible working around the other workers and the construction schedule. There were some scheduling issues during the project related to health problems, but these were generally minor. The mini-split system works well and it looks to be installed in a professional manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$8,500

Kathy N.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
They were very knowledgeable. I left very comfortable with them and they did a very good job. I will be calling them back to replace or repair the heater in my home.
Description of Work: Replace a heater at a rental property.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

FRANK H.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Steve installed a new tempstar 2-stage, variable, 70,000 BTU heater for $1,750 (labor & materials). Lennox quoted $2,700, and Trane quoted $3,500 for an 80,000 BTU. When I told the TRANE sales person that I had a better quote, he lowered his price to $3,000. Steve showed up on time and the installation looks fine. I've had no issues with the heater so far. I would recommend getting a 2-stage heater. The 1st stage stays at a low heat and fan speed most of the day and is quite. When you need to heat up the house quickly, then the 2nd stage kicks in with high heat and high fan speed that is a bit noisy. If you get a single stage heater, then it alway run at high heat and fan speed and are always noisy.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,750

Response from West Bay Heating & Sheet Metal
thanks for the review.although I,m curious about the "B"rating on quality. If it refers to the furnace I have to say this. ALL the furnaces are the same. one company wanting to install a carrier will tell you his furnace is better than another brand,say tempstar.they are the same furnace;identical.I just wanted to use this space to make people aware that many untruths are said by people trying to sell their product. If it,s not about furnace quality but job quality,nevermind.

PATTI F.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
He was very good. It went fine. He was quite a nice guy. He was very responsive; he came right away. He was reasonably priced.
Description of Work: I used West Bay Heating & Sheet Metal. He changed my thermostat for me and solved my problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeffrey C.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

susan K.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
Excellent
Description of Work: I called and needed help with a furnace that wasn't working, it turned out he was driving by so he arrived in ten minutes. He diagnosed the problem and put new batteries in, the furnace works and there was no charge. WOW, I highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bill H.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
Professional demeanor, very prompt. Went right to work, answered my ancillary questions and had it figured out within 40 minutes on his first visit. My 20 year old furnace required a part only available from the factory, but he got it over-nighted and had it in hand the next morning and my furnace was working by 11 am.
Description of Work: Prompt and friendly.
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

Kristin B.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
He was very good at explaining what he was doing and why. I felt very comfortable that he would do his best to help me get my problem fixed. I also appreciated that he was willing to come on the weekend when many other heater repair services were not willing to come.
Description of Work: Replaced the thermocouple and the control box for my wall mounted gas furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$224

Lindamarie R.
10/2012
1.0
heating & air conditioning/hvac
  + -1 more
I called Steve and explained what we needed and scheduled an appointment for a quick evaluation and estimate for repairs. He was very pleasant on the phone and discussed the details of our project with good feedback. He indicated that he was very busy and would need to come early the following week before heading out to another job site. We planned it for 8:30 a.m. He arrived 15 minutes early which was fine as early or on time is always appreciated. In this case, we were getting ready for his arrival as our furnace is in the cellar and the access door is in the kitchen. My husband explained that we just had the kitchen floor refinished and the flooring company strongly advised us to only wear socks for a while. He just needed 2 minutes to put down the precut contractor paper in the kitchen for Steve to walk on. Steve must have misunderstood and removed his work boots while my husband was rolling out the paper and Steve walked into the kitchen area. When my husband asked him to help lift up the trap door he put his work boots on our kitchen breakfast table! These are filthy, covered in basement and street crud work boots that he just sat on our eating area. I walked into the kitchen and spotted the boots and was so stunned it took me a moment to say anything. When I immediately pointed out that his boots did not belong on our very nice and clean kitchen table as that is an eating area, he just shrugged, put them back on and went down into the cellar. No apology, no sense of embarrassment or even a sense of respect for our home. He didn't provide a business card, did not want to go into the crawl space to evaluate the vent pipe and rushed our appointment to get to his other job. We have worked with dozens of contractors doing major home improvements over the last 6 years and have never had such a disrespectful experience. Steve may be great at working with furnaces but he made a horrible first impression and we won't be doing business with him.
Description of Work: Our house has an old furnace from the 1980s and a new water heater that use a utility chamber in our chimney to vent the gases given off by the appliances when running. We discovered condensation was building up and contacted several companies to get suggestions and estimates for repairs. By the time I contacted Steve from West Bay Heating and Sheetmetal, we knew we needed to replace the vent pipes.

Rating CategoryRating out of 5
professionalism
1.0
punctuality
5.0


Response from West Bay Heating & Sheet Metal
I would not want to work for these people under any circumstances.my boots were clean and i set them downon top of the papers i had in my hand.I didnt need to crawl into the space to see what was needed.I was going to e-mail them that i didnt have time to do the work,but i see i dont need to.people talk about the contractors from hell,but never see themselves as being a problem.im surprised they didnt have me strip down and put on a full body floor protector.just wanted out of there.

Sue L.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
My husband wanted a min-split ac and heat pump unit in his new office. Because we only have 110V electricity in the office our options for mini split systems were limited. We researched on-line and found what we wanted and then called Steve Ortiz at West Bay to come to our house, see the installation area and discuss our research. Steve was great! He's willing to work with us and TOTALLY satisfy our issues and needs--on the mini split system and other heating/furnace issues. He worked with the system we bought on-line. His prices are more than reasonable. We're thrilled to have found him.
Description of Work: Installed mini-split ac and heat pump unit in an office; checked heating efficiency of current furnace and checked prices on future furnace installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

John T.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
Arrived on time. Replaced the thermocouple. Pilot light still would not stay lit. Did some tests. Needed a new part. Returned the next day with the part, repaired the furnace and left. Friendly, explained what the problem was and fixed it.
Description of Work: Repaired pilot light on furnace.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from West Bay Heating & Sheet Metal
hello.I didnt do this job.looked at it and decided i wasnt familiar enough with the unit.Gave him the name and number of someone elsed and wished them well.I believe this review is for whomever fixed the unit.

susan K.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
called about my furnace, he was driving and showed up within 15 minutes. He looked at the furnace and had it working in ten minutes. He charged me nothing even though I offered to pay. He is great and the service was great.
Description of Work: He changed the batteries, turned the gas on and readjusted something inside the furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

STEPHEN T.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
It was a big installation of a new thing. My old one was terrible and never worked right for the last 10 years and I was sick of it. He came in and diagnosed the problem. Another company had come to change the furnace and they did a poor job and he pointed it out to me. Where they were supposed to put sheet metal they put tape. Once the heater went on it would blow hot air in the crawl space. It was great for all the critter but it was not good for me. So Steve came in and he had to fabricate a new piece which they failed to do. He put in a new compressor which wouldn't work anymore. I am going to ask him do some upstairs work as well. He works and when he is on a job site I can't speak to him so I leave him a message. He gets back to me when I call him. He was very punctual. He showed up exactly at the right time.
Description of Work: I used the service of West Bay Heating & Sheet Metal to repair my air conditioner about two weeks ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from West Bay Heating & Sheet Metal
a post script.I did not put my boots back on before going into the cellar.put them on in the cellar.if youre going to do a rant,do it truthfully.

Agnes L.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
It was on time and on budget, they came when they said, they finished with in the allotted time. I noticed some condensation around the heater and he came right out to examine it. I was re-leaved to find out that it was not a furnace problem but I am happy to know that he stands by his work. The price was very good and competitive.
Description of Work: installed furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LISA R.
01/2011
5.0
heating & air conditioning/hvac
  + -1 more
He did not charge me because it was just a simple electrical that came separated. He came after work on 100 degree weather and fixed it. He is just really outstanding in air-conditioning, heating and sheeting. I use him all the time and think that he is just really outstanding. I am also just about ready to use him to put in a new air-conditioner. I would tell other members that he knows his work. If I had venting or heating put in I have had no worries what so ever because he totally knows his job. He is also a super kind person.
Description of Work: I used West Bay Heating & Sheet Metal in July and he fixed my air-conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LISA R.
10/2010
5.0
heating & air conditioning/hvac
  + -1 more
He is just outstanding. It was just pushing together the two connection points of the fuse and it was such a small thing that he didn't charge us. He can't improve on anything, he is outstanding. I've used him for heating, AC, sheet metal and he's been outstanding - I can't recommend him enough. He really, really knows his business. I just called him for more service.
Description of Work: West Bay Heating & Sheet Metal repaired our AC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LISA R.
12/2009
5.0
heating & air conditioning/hvac
  + -1 more
Steve Ortiz is outstanding. He does everything from a small job to a multi-million dollar home, with three different units. He does heating systems and custom sheet metal work, along with installation and replacement of air conditioning units. He also does copper roofs and gutters. He can customize and make things, as per your request. I used him to pull out old floor heaters and put in new heaters. I have used him for air conditioning units. I also know that he can do very high-end homes. He can get customized gutter work done. He can do multi-stations of heating and air in one home alone. He is very nice and very professional. His prices are good. You can leave a slow message for him. If you deal with gas and heating, then you don?t have to worry about him. He knows his stuff. He was referred to me by other contractors. He is very fair and highly recommended. I don?t even have to check his work; he is that good. I have been using him for several projects, over the years. He has a done a lot of work for me. If I have any problems, he will come out and fix them for me. He is very qualified. I?ll definitely use him again in the future.
Description of Work: I use West Bay Heating & Sheet Metal for heating and air conditioning. I use him on an on-going basis. A year ago, he replaced the old heaters in one of my old apartment buildings. He put in new heaters and new vents.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from West Bay Heating & Sheet Metal
thank you much member.

    Contact information

    2120 Jefferson Ave 2120 jefferson av., Redwood City, CA 94062

    www.westbayheatingandsheetmetal.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 1:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Dryer Vent Cleaning,
    Natural Gas Lines,
    Skylights,
    Gas Logs,
    Fireplaces,
    Welding,
    Gutters,
    Gutter Cleaning

    FAQ

    West Bay Heating & Sheet Metal is currently rated 5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 1:00 PM

    West Bay Heating & Sheet Metal accepts the following forms of payment: Check
    Yes, West Bay Heating & Sheet Metal offers free project estimates.
    Yes, West Bay Heating & Sheet Metal offers eco-friendly accreditations.
    No, West Bay Heating & Sheet Metal does not offer a senior discount.
    No, West Bay Heating & Sheet Metal does not offer emergency services.
    Yes, West Bay Heating & Sheet Metal offers warranties.
    West Bay Heating & Sheet Metal offers the following services: heating,air-conditioning,mini-split systems ,wall furnaces ,floor furnaces ,ductwork,ventwork,gutters ,downspouts,archcitectural flashings(skylights ,chimney caps ,chimney flashings ,wall capping ,deck flashing ,post flashings ,scuppers , leader heads,copper,galvanized,lead and stainless steel work,)bath fans,attic fans,hood ducting,water heater replacement,chimney caps and enclosures(decorative)dryer venting ,tankless water heaters and all flues and vents.welding of most metals (steel ,brass ,
    I dont do windows

    Contact information

    2120 Jefferson Ave 2120 jefferson av., Redwood City, CA 94062

    www.westbayheatingandsheetmetal.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 1:00 PM