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Pro Roto

Plumbing, Sewer Cleaning, Drain Cleaning,

About us

Pro Roto is the people's choice for clean professional plumbing service. Our experienced service technicians deliver fast, dependable service every time. Pro Roto performs residential & commercial services.

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing - Drain Cleaning, Sewer Camera Inspections, Slab Leaks, Gas Piping, Water Heaters, Water Lines, Re-Piping, Faucets, Disposals, Shower Valves, & Sewer Replacements – Trenchless.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.915 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
7%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-15 of 15 reviews

Bruce H.
11/2018
5.0
plumbing, drain cleaning
  + 0 more
I thought my clothes washer drain was clogged, but Leo immediately diagnosed the clog as being elsewhere. He cleaned the correct drain quickly, was courteous, kept me informed about what he was doing and why, and cleaned up thoroughly when done. We rescue dogs, and he was patient while I maneuvered them out of his way. At one point they surrounded him, barking and jumping, and he stayed calm -- didn't excite them and didn't get annoyed. And my drain now runs fine :-).
Description of Work: Drain cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Levan H.
11/2018
5.0
sewer cleaning
  + -1 more
We had a minor sewer lateral backup issue on a Friday night. I scheduled Pro Roto to come out early on Saturday. They were on time and very professional. Because the cleanout is in the crawl space accessible from the garage, they hand-pulled the snake out of the drain (rather than putting the machine in reverse) to avoid making a mess in the garage. I really appreciated the care they showed for our home.
Description of Work: Sewer lateral cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Linda Fuson S.
01/2018
4.0
plumbing, sewer cleaning
  + 0 more
Speedily done in two days with only a brief shutoff of the water. My only complaint is I have yet to receive the paper documentation specifying my guarantee and a paid receipt.
Description of Work: Check 50-foot sewer line and, since the join in the clay pipe to the city line was broken up, pull a new line through to remake the connection and put an access point in at each end. Note: the city line was 7 feet down at the back fence line, the access dug by hand.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Greg B.
11/2017
5.0
plumbing, sewer cleaning
  + 0 more
They were on time and thorough very pleased. Marcos gave me a complete description of the work he was doing.
Description of Work: I had our sewer lateral Camera inspected to see if there any obstructions and there were not. Very pleased with the service and professionalism.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Nanci B.
10/2017
5.0
plumbing
  + -1 more
Great. Marco answered the phone at 730AM. Promised next day service, showed up on time AND put booties on to enter my home! Very respectful of property. I would definitely use Pro Roto again!
Description of Work: Clogged drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marco B.
09/2017
5.0
plumbing, drain cleaning
  + 0 more
After we agreed with the terms, he and his crew inmediately took care of it. Very calm and respectfull gentleman. Thank you Marco and Isaac from Proroto
Description of Work: I needed someone to come and repair the water pipe in the laundry room at my house. Marco from Proroto came and inspected the afected area quickly, then he proceeded to explain me with clear terms so that I can understand what was causing the problems in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Harry B.
08/2017
5.0
plumbing, home remodeling
  + 0 more
We are really happy this project turned out so well. It was a big undertaking and we knew would take some time, however, Marco and Pro Roto did a wonderful job. They were prompt to answer all our questions and concerns even when off the clock. I recommend them for all of your plumbing needs. Marco is very good at listening to your concerns. He explains your options and has very good ideas. Pro Roto was very good about keeping our house clean during the bathroom remodel. They put down paper and plastic to protect our floors and walls.
Description of Work: New sewer line, completely new bathroom with fixtures and tiling. Our sewer started backing up on Sunday evening, I thought no one would be available but I tried Pro Roto. Marco answered my call and he agreed to come out Monday morning at 8:30AM. Marco and his crew were punctual. Marco used his HD camera and found water trapped in the sewer line. He explained my options and we decided on a new sewer line from the bathroom to the street. Since our house is on a slab Marco mapped out a new route for the sewer outside and along the house. Concrete was cut and a new trench dug out. Since the bathroom needed to have the new sewer line, a new bathroom would be required. Marco and crew removed all of the old fixtures and jack hammered the concrete. In the mean time Marco ordered us a Honey Bucket (port-a-potty) for our use. While Marco did his work we looked at new bathroom fixtures. On a Saturday Marco brought a big crew and they laid out the sewer pipe. It was ready for new concrete. The new bathtub was put in place. Marco sub contracted the tile work and it turned out beautiful. The tile man even worked over the weekend. He knew we needed our one and only bathroom back. Not all heroes wear capes. A new toilet was installed and the villagers rejoiced. We were very happy to have a shower too. The vanity was ordered and took some time to get. Once it arrived Marco installed it right away. The bathtub and vanity faucets are top quality. Now we have a brand new sewer line and bathroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kiara G.
08/2017
5.0
plumbing
  + -1 more
The guys did an amazing job and they guarantee their work. I would highly recommend them.
Description of Work: The pipes at my parents house were leaking. We had work done before by a different company that my parents found because they were less expensive. We sure learn a lesson that you get the quality you pay for.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Zaven E.
06/2017
5.0
water heater repair
  + -1 more
My wife and I were very happy with Pro Roto quality of work and professionalism.
Description of Work: The UP Series circulators unit that circulates the hot water through our house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

C K.
06/2017
5.0
plumbing, home remodeling
  + 0 more
They are very professional, they tell you upfront what the cost will be, when and how long the job will take. They finish the job on time and clean everything behind. I wouldn't hesitate to call them anytime if I had any plumbing emergency.
Description of Work: ProRoto has been fixing our plumbing issues for more than 5 years. They fixed my kitchen sink, bathroom and toilets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pam S.
06/2017
5.0
plumbing
  + -1 more
The job was done beautifully! Highly recommend!
Description of Work: Leaking pipe in sink in garage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kendall S.
06/2017
5.0
plumbing, drain pipe, sewer cleaning, drain cleaning
  + 2 more
These guys are true professionals! Was highly impressed with how quickly they resolved my issue. In addition, their price was more than reasonable.. I got same day service and they left everything clean too! I would highly recommend.
Description of Work: Had a plumbing emergency and these guys came to my house the same day! Very nice people/Customer Service! Was impressed with their work and the way they made sure everything was in working order when they left and the area was clean and good as new. Would highly recommend and would use again for any plumbing issue!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from Pro Roto
Thank you for taking the time to write a review of your experience with us. Have a great weekend Isaac

Halo G.
06/2017
5.0
plumbing
  + -1 more
Everything went well. All issues were resolved. I totally recommend pro roto for any of your plumbing needs.
Description of Work: I needed a few different times and they were always available to come get the job done. The workers were very polite and explained everything in great detail.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jim H.
06/2017
5.0
plumbing, drain pipe
  + 0 more
Was great service at a great price
Description of Work: We had a major leak in a wall. We hired one plumber and he told us it was a roof leak. So we had a roofer come out to tell us our roof was fine. We then hired Pro Roto to try to find the problem. Isahak came out and with in the hour told us our pipe in the wall had a crack in it. We open the wall and sure enough a 9 inch crack running the length of the pipe. Wow. Thank you.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$675

Response from Pro Roto
Thank you for the feedback. We are glad we could help.

Josh P.
06/2017
5.0
plumbing, water heater repair, drain pipe, sewer cleaning, drain cleaning
  + 3 more
It was awesome! When I called Pro Roto i talked with Isaac. He was great and sent out his brother Marco. Marco got here in less then 20 mins, and got the job fixed in 30 mins. He was professional, knowledgeable, and efficient. He told me I had a plug at my y connector, snaked my line then cleaned it out as well. Highly recommend these guys when you need your plumbing lines cleaned. I would use them again. Marco also told me they do sewer repair and I would have 100% confidence in using them for that also.
Description of Work: We had a plugged drain that was causing water to back up in our sink and washer. I

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pro Roto
[Member Name Removed], Thank you for the feedback. Have a great weekend Isahak Esrailian CEO Pro Roto Inc.

    Contact information

    1472 Oddstad Dr., Redwood City, CA 94063

    http://www.proroto.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    947961
    Trade License Locale
    San Mateo County
    Trade License Authority
    CSLB

    Eco-friendly Accreditations

    LEED Accredited Professional
    Yes
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Sewer Cleaning,
    Drain Cleaning,
    Drain Pipe Installation,
    Kitchen and Bath Remodeling,
    Water Heaters

    FAQ

    Pro Roto is currently rated 4.9 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Pro Roto accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Pro Roto offers free project estimates.
    Yes, Pro Roto offers eco-friendly accreditations.
    Yes, Pro Roto offers a 20% senior discount.
    Yes, Pro Roto offers emergency services.
    Yes, Pro Roto offers warranties.
    Pro Roto offers the following services: Plumbing - Drain Cleaning, Sewer Camera Inspections, Slab Leaks, Gas Piping, Water Heaters, Water Lines, Re-Piping, Faucets, Disposals, Shower Valves, & Sewer Replacements – Trenchless.

    Contact information

    1472 Oddstad Dr., Redwood City, CA 94063

    http://www.proroto.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day