BULLSEYE PLUMBING

We called Bullseye around 8:15 AM and were told a plumber would arrive between 9:00 and 11:00 am. Luis from Bullseye arrived well within the allotted time and replaced the gasket on the faucet which did the trick, then turned on the water again. He also fixed a leak at the faucet outside at the water main valve for the whole house with a slight turn of his wrench. The latter only took a few seconds, but it will save some water. Very thoughtful. Luis was extremely courteous, efficient, cleaned up all debris, and even gave me some advice on faucet types to consider when we replace it. Excellent service.

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It went perfect. He was here for about 3 hours. They were very thorough, clean, and neat.

Was on time. Did the work. Was knowledgeable and professional.

I was at UCSF with my daughter who was having a battery of medical tests, so my 16-year-old son and my (disabled) brother were there to let the plumbers in. As we were driving back home, I got a panicked call from my son, saying they had caused the toilet to overflow, filling the bathroom with sewage which was seeping out onto the hall carpet. Whereas most plumbers put on protective "booties" when going between clogged or messy sites, these folks were happy to track mud and sewage on my living room carpet. By the time I got home, they had pulled the toilet and had, allegedly, unclogged the drain. Apparently, they had not managed to unclog the 4" line from the clean-out, so they called another plumber to assist (and charged me for the time they spent waiting for him) and climbed onto the roof to access the 4" line through the vent (which is nearer the beginning of the drain system). It was while they were pumping water through the vent that the toilet exploded sewage (because the clog is in the YARD where there is a CLEAN-OUT). They showed me with their fancy camera where the "breaks" in the line were (there aren't any) and told me I needed $8000-worth of repairs to my backyard sewage line. They charged me for "vacuuming and removing dirty water from inside bathroom." Although the bathtub would drain and the toilet would flush, when they left, they were still very slow. A few days later, I was in the back yard and noticed they had left the cap off the clean-out pipe and the lid off the clean-out box. I can only imagine what fell in there as we had very heavy rains around that time. It is now January 19th and the bathtub is barfing sewage, again. I specifically joined Angie's list in order to find a REPUTABLE plumber, this time. There is a 90-day warranty for the service and it's less than 60 days after the "repair," but it simply isn't worth the risk to have them out to fix their mistakes.

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I purchased a deal with them for $95 for 1 hour of plumbing services. They took the travel time to get here out of my hour, and then charged me an additional $120 for the work they did. They did not even fix the leak, as this is still a problem. I was not happy with their service.

I've used this service twice, and was pleased with both outcomes and the team's professionalism. They get there on time and get the job done. Plumbing in my house is a challenge, with some piping over 100 years old. The repiping for the washing machine had to be done in a tight crawl space in a tight time frame as a new furnace system was to be installed in the crawl space the next day. The crew came through for me, working late into the night as old pipes in the system continued to crumble, but all turned out well in the end.

He was supposed to come today but I already got the job resolved.

It went well. He did what he promised and left with the problems solved.

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His work went well. Sometime after that, a day or so, I went to their website and found they were giving a 20% discount to new customers. I was not offered that.