Appliance Guard

Tech was kind but incompetent. Was given a time window of 1-4, tech showed up at 5:30. Spent a long time looking at his phone, which made me think he was looking up instructions. Took almost 2 hours and me asking him very specific questions to get a possible diagnosis and an estimate of cost (200-400$). Played phone tag for the next 2 days, then got an email with a projected cost of $700. Did not have any confidence that I was in experienced hands. Because this company contacted me of their own initiative Triggered by my angies list search, it makes me want to stop using angies list.

Boris came and cleaned it, new thermostat installed and freon added. The next day it was still not cooling. He came back, put another new thermostat in and again added freon. Second visit no charge. Working well ever since. This is a built in Sub zero, more cost effective to repair it than replace it.

I've called upon Appliance Guard a couple of times now (for a potential refrigerator problem and this oven problem) and both times the technician has been on time, called 15 minutes prior to arriving (like the main office said they would) and fixed the problem quickly. In the case of the fridge 'issue' it was pointed out that I didn't close the freezer door properly and the overnight frost created the problem. They explained the problem, checked everything out while they were there and gave me some valuable advice on the care and info on the fridge. It was simply a $40 charge for the house call. The oven igniter issue was diagnosed quickly and neatly repaired within an hour. I thought the charges were reasonable for the work. I would definitely use them again and recommend them again.

Same day service, problem fixed in time slot scheduled. Coordination by Mike, service by Yuri. Ice dispenser on 2 year-old LG French Door refrigerator. Price seemed reasonable. It was less than the fixed price through LG repairs.

unknown

The technician did not arrive within the appointment window and I received no phone call alerting me that they would be late. I had to call dispatch to find out what happened and was only then told they were "running behind". While Michael was professional and pleasant on the phone, this does not help when one is taking time off work to meet their appointment window. The technician was not helpful or very knowledgeable and his accent was so thick he was difficult to understand. Upon completing the remodel of my kitchen, my contractor had reinstalled the dishwasher in such a way that it was not level - the top rack would slide out on its own every time the door was opened and would not stay in place when loading the bottom rack. I explained when booking the appointment that I needed to have the dishwasher leveled. The Appliance Guard technician repeatedly told me that the dishwasher was properly installed ("a good install") and level (but only after he had to borrow a level from my husband as he didn't have one). He told me that the top rack SHOULD slide out like that and that's how the dishwasher was made. Seriously? I have had this dishwasher for some years and it the top rack never just slid out on its own. The technician said it was supposed to be like that and that it "wasn't so bad". He offered (and started) to "bend" the rack for me (Seriously?) but there wasn't anything else he could do. This cost me the service call fee of $35, which is better than most, but this was definitely a case of "you get what you pay for". I immediately called another appliance company who, after shaking their heads at the poor installation and the even more humorous assessment that the dishwasher was level , leveled the dishwasher with shims and feet adjustment, (no it wasn't level), properly secured it to the cabinets (with two screws rather than one) and all in about 10 minutes. The top rack no longer slides out on its own! Maybe I just got a bad technician (his name badge said Michael) on a bad day, but I would not ever use this company again.

He came all the way to my new home in Artesia. He found damaged gaff coils and had to install a valve kit. He fixed it and it is still running. He even gave me a 20% discount on my labor so my dryer was up and running for only $156.00. Boris is the nicest person. They are very prompt, professional and friendly. Most importantly they are not trying to hose you.

He always does a good job, he has fixed my dryer in the past as well. He arrived prepared and knew what he had to do and got it done just right. He was friendly and knowledgeable in his field of work.

Michael fom Appliance Guard said he could send somebody, maybe two people, to install a built-in gas oven. He'd give a one-day notice. After not hearing back from him, I called and talked to a person who said he was a dispatcher. Michael didn't contact me. I called again after a few days and Michael was rude and said he didn't have a second person to accompany the installer.

see above

Boris was the technician to respond to my call. He was very professional and didn't mind that I observed him as he worked. He answered all my questions. He was able to narrow the problem down and fixed it very quickly. He kept the work area clean and put everything back the way it was. He did not deviate from his original quote. I would highly recommend them.