WALLNER PLUMBING HEATING & AC

Excellent service. We set convenient appointments for service. Their office staff was very friendly, helpful and professional. Office let me know when technician was on the way to the appointment. Technician was very competent, helped save us money by his advice, put down covers inside our house where they would be walking and completed the work that was excellent. I definitely got the impression that this company appreciated our business and wanted to please us with their work. They were very nice people, fair price for repairs and really enjoyed talking with the technician.

AC broke down last night. I called Wallner's who responded promptly with a technician. Within less than five minutes he had found the problem and informed me that he had the necessary part and could had the repair done in about five minutes. For less than 30 minutes worth of work the cost would be $324. He would not tell me the cost of the part or the hourly rate. With a projected temperature of 109 today I had little choice but to agree to the repairs. after a little arguing the tech felt bad and offered me a $15 coupon. Felt like highway robbery!!!

Representative was polite, punctual and was the person that was to do the work. Work started and completed on time with excellent follow up when there was a slight leak. No waiting for response and excellent quality of work. We were quite delighted with the work done.

I could not have asked for a better experience! Being without hot water is no fun for anyone. I will call Wallner anytime I need a prompt, reliable company to help me with my comfort needs!

I explained everything in the first box?

After a routine pipe repair under house technician dumped a 50 lb sack of lime underneath. The next time I call Waller out for another leek the next technician refused to do the work until I paid for an expensive toxic chemical removal.. While chemicals were being removed I asked the removal technician to take photos of the area Wallner said needed repair only to find out job Wallner bided out at 4800.00 was not needed

Everything went very well. He did his job and I was extremely happy to have my water on again. I am a senior and was treated exceptionally.

They arrived on time, completed the work same day, called me after service completed at the house and asked if the job met with my approval! I couldn't ask for more. Excellent service. Considerate and professional.

We called to schedule a tech to come out with his mini jet to flush out our lines. The lady told us he could come between 11:00 and 1:00. The tech was available before that time and came out early. We were pleased that it could be scheduled on the very day that we called. It's has been about a week and a half since he cleaned out the lines. Everything is running better than it has in years. He said it was just the normal build up of grease and that we would notice a big difference. We are very pleased with the promptness, professionalism, and fair prices from Wallner Plumbing.

He opened up the lines and gave us a quote to have a more thorough cleaning of both the kitchen and the bathroom lines.

As informed before. The AC started to work perfectly.

The technician was prompt and extremely courteous. He let me know in detail the steps he took for repairs. The price was very reasonable, I was charged under what I had expected and I received a 10% Sr. discount. I will continue to use Wallner for my heating/ac and plumbing repairs.

I had a problem several months ago with the service I received from Wallner Plumbing. The president of the company personally called me to resolve the issue. Wallner reimbursed the cost of service plus added a complimentary winterization for my swamp cooler. I am very impressed with the response and service I received. I will use Wallner Plumbing in the future.

Wallner Plumbing always comes through for me when I need them most! Andy was very professional and polite as well as on time! I love my new faucet and appreciated the senior discount. Good experience all the way around! Highly recommend Wallner Plumbing!

It went great! Andy is the technician that came out and we was very nice! He didn't overcharge or tell me there is something else that needs fixed!

It went very well..they had the job done according to schedule

It went very well ,He was on time and that is very important to our busy life. I have used Wallner many times and been very happy with there service.

Cleared it without difficulty and explained what caused it.

When I made the initial appointment for yearly maintenance of the swamp cooler I told the office secretary that I had a possible broken copper tube from water line to unit. As I already had a neighbor who has a unit similar to mine go on my roof and check my unit.The repairman showed up as scheduled. Did annual maintenance then leaves for quite sometime. When he returned he resumed his repairs. He actually spent less than 40 minutes on the 2 repairs combined. This is not counting the time it took him to leave and come back. When repairs were complete I questioned the repair contract. He did not break down the repairs and prices for each item, cost of materials or hourly charge. I had to ask him and then write them on the order in front of him. I questioned the price of the copper tubing repair and how little time it actually took for the repair, I am estimating 10 minutes. He commented that he charged me for the time he had to go back to the shop to get the copper tubing. He was very condescending in his replies to each question. As I stated I had told the secretary what was probably wrong. Why wasn't his truck stocked with copper tubing.? And why should the customer pay for his time for that errand? Approx 2 weeks later I noticed water trickling off the roof on the side of my home. I called and spoke with the same repairman. I was very straight forward as I was still unhappy about the previous service call and that he had just repaired and summarized the unit. He was very sarcastic in his response to me on the phone. He arrived as scheduled to check the unit. He found the unit to be slanting at and angle enough to cause the water pan to overflow onto the roof. Why did he not see that when he summarized. inspected and repaired the unit a few weeks earlier? Because he was not through in his initial inspection. I asked how much it would cost to repair the problem, he stated he did not know until he started the job. I have a flat top mobile home with foam roofing, I asked if it could damage the roof, he said it could. I told him I would have to wait for the repairs until I had more funds. During our conversations he continued with his condescending attitude, even though he was aware that I am terminally ill. I got very assertive verbally as I should have. Late that day he called me and told me that he had adjusted the water pan and it should be alright as is through the rest of the summer season. Then a few weeks after that the swamp cooler was not working at all. So again I contacted Wallner's and requested a different serviceman come to check the unit. A different repairman did come but could not find a problem, thought it may be in the switch but could not figure it out. So he told me if it happens again to call him as I have the unit in on position. I am new to the area and the only reason I used Wallners in the first place is because I found some repair invoices of my step mothers in the home. She had used Wallners the previous 2 or 3 years for service. I am not sure if I will use them in the future.

They've really done a good job for me. They're on time and on budget. They're not outrageously priced. The people who did the work for me was good and professional.

A couple of weeks after the repair was completed and paid for, I called the County to make sure that the permit had received final approval, I was told that there was an outstanding repair that had not been signed off. I called Wallner and they didn't know anything about the repair and unfortunately the employee that performed the work no longer worked for them. They said they would call the County to see what needed to be done. A week later I was notified that the repair was completed and the permit taken care of. I waited a couple of weeks and called the County again, the permit still had not received final approval, because no one from Wallner had been in to sign off that the repair work had been completed, once again I called Wallner. If I had not followed up on this myself, I would have paid $6,500.00 for job that couldn't even pass inspection. In addition to the permit problems, we also had problems with the landscaping. The leach field is located in the front yard so we wanted to try and minimize the amount of damage that would be done to the landscaping. This was discussed with the employee and we were told that all the landscape rock would be moved out of the way before the new lines were dug and then replaced after the work was completed. unfortunately this did not happen. The employee called and said that all dirt that was now mixed with the rock would need to be removed and that they could remove it for another $350.00, which I declined. We realized that there would be work that needed to be done to repair the landscape, but we did not expect it to be nothing but dirt mixed with rock and giant ruts left everywhere from the tractor. This work was performed at a rental property , so we were not there each day to see how well the work was being completed, but had to trust that what we were promised was being provided. My greatest concern is the quality of the work performed and if any problems will arise in the future.

I called and they had someone out within an hour. He came and fixed the leak quickly. We were very happy with the service and how nice they were.

Wallner really couldn't locate the problems and instead chose to try and sell me a tankless water heater instead. Every time I have called Wallner for service they try to sell me something to instead of repairing the problem.

The above information explains my experience.

They were very prompt in coming to our aid in finishing the job. They gave us the estimate for the time frame and work needed and it came out very close to what they estimated. The worker who came was very professional, even putting on shoe covers to protect our floors and carpet. This was appreciated since the flooring is new. He also had us check his work before he left to make sure it was done to our liking.