Tom's Appliance Service

1. Tom was hired to replace our freezer door on a bran new unit that was damaged on delivery. They did not put the door back correctly creating a new issue having no water. The technician never tested it the repairs to make sure everything was working or did test it and left it broken to be discovered by the customer. When I called and talk with Tom, he thinking he knows what the problem is described it as a rubber tube that just fell out of the refrigerator, a manufacture defect, stating they have not choice but to place rubber piece where the manufacture instructed them to place it and that is why it just fell out out the door. Toms remedy, in a week he offered to come and cut it off! Tom is willing to ruin a bran new refrigerator!! 2. As an update to quality of work, opened our refrigerator and discovered a screw laying in it. 3. Additional defective workmanship! Hanging plug! How much money do you get from insurance companies to fix your defective services?

The worst of all experiences. We had a flooded house and Tom determined it was due to a weeping valve in the Whirlpool washing machine. He replaced it at a cost of $254. After we had run a load of wash a week later we discovered that the machine was leaking through the front door seal (gasket). When I asked for a second service I was denied because Tom thought I was being critical of his service. Quite the contrary, we just wanted the leaking machine fixed.

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Overall I wasn't very happy with their service but maybe I would have been if I had called them back and told them that the problem wasn't fixed. The renter determined immediately that it wasn't fixed so I don't know why the repairman said it was fixed when it wasn't.

The air circulation fan in our refrigerator started making an increasingly loud noise that I concluded was a failed bearing, so we shut off the refrigerator to limit the damage and called Tom's Appliance to get it repaired. Tom returned our call right away and offered to fit us in at the end of the day if his service calls wrapped up early. He kept us informed and in the end had to schedule for the next day. He arrived on time and quickly diagnosed the problem as simply ice build-uparound the fan -- likely caused by the door seal that was out of its groove, which led to a slow accumulation of ice over time. Tom re-seated the seal and charged us only his standard rate for a service call. It appears that his diagnosis was correct -- the refrigerator has been working fine since. I was very pleased that Tom was able to quickly identify and fix the real problem, charging no more than his reasonable service call rate.

See above.

They go the extra mile to ensure satisfaction. They are very customer-oriented.