REDDING HEATING & AIR

Let me explain why I will never use or recommend Redding Heating and Air again. They have expanded their business to include generators. My generator installation was done incorrectly. The error was actually quite simple - the wrong regulators were placed on the generator side. But the effect was dramatic: the generator required 4 or more attempts to start and wouldn't start without manually cancelling out of an error code that appears after 3 unsuccessful starting attempts. Thus, if one wasn't present to manually cancel the error the generator would not turn on. (Imagine the consequence during a power outage in the summer, quite common nowadays, when refrigerators and freezers would be without power until we returned home, possible after days away.) Clearly the installers did not fully test the unit. The regulators they installed provided insufficient pressure for the unit to start and run correctly. Ironically, the regulator they removed was old but would have worked correctly. I am not indicting Eric or ?/Jason, they seem honest and intelligent. But the bottom line is that I was charged top dollar ($4,328.00 for the install) for a job that was completed incorrectly. That is unacceptable. The problem was finally fixed by Shasta Gas. The fellow from Shasta Gas took one look at the regulators and said, "I'm surprised the generator would start at all." It now runs correctly. I had approximately $250 additional expense troubleshooting and fixing the installation.