Palo Cedro Heating & Air Conditioning

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Arrived within hours of call to access the situtation. Returned following morning with parts necessary to repair my dead heater at the quoted price. Hopefully I don't need his service soon but I won't to hesitate to call Palo Cedro Heating and Air when I do!

They are excellent. I would use them again in the future.

I recommend them highly. I will use them again.

Kevin Fore, owner arrived at my home on time. He introduced himself, offered his business card and was clean, nicely uniformed, and professional. He took his time in inspecting every aspect of my A/C-heat equipment, which was about 17 years old. Kevin was very informative and explained everything relevent in detail. My options were to have the system repaired, which would eventually need to be replaced, or to have a new, updated system installed. He wrote out a detailed estimate for both options and never pressured me. Also, he informed me that the City of Redding offered a program whereby they would reimburse me a portion of what the purchase/installation price was and that he would complete all the necessary paperwork and personally deliver it all to the city once the job was complete. I opted for the new system. From beginning to end, I couldn't have asked for better or more consicentious service from the workers who came to install the system. In fact, upon inspection mandated by the city or state, the inspector informed me that the fellas who installed the system were known to be the 'best' in the business. Anytime it was necessary, or for just information, I was able to phone Kevin and he would reply as soon as he could. He kept a keen eye on the progress and workmanship at all times and did much of the installation himself. He was always prompt and extremely courteous and insisted I call him at anytime if I needed assistance. There were a couple of times when I was confused by the new thermostat that Kevin would come to my house, explain the thermostat to me, and said do not hesitate to call him anytime. When I thought the system failed, I called him, and he explained that it was probably the battery in the thermostat that needed replacing. Remind you, he never charged me a penny for his service other than the original bid. Kevin kept his word and dealt completely with the City of Redding regarding the reimbursement. FYI, my sister, who's husband had recently passed away, had an immediate need for her A/C system and Kevin attended to her problem until 10:30 p.m. to make sure all was well before leaving. I probably could go on and on describing all the attributes of Kevin Fore as he is one-in-a-million insofar as contractors go ... and I've had plenty of them, especially being a single person who has had to deal with many contractors. Kevin's work speaks for itself!