Nerds on Call Computer Repair Redding

It went well and would use them again

Clean-up

Yes they did come to my home to do the work but ended up having to take my computer into the shop. ...four weeks later I picked up my computer only to find that my Adobe Creative Suite had been corrupted and all my files relating to this program unreadable. After speaking with the company that originally installed this program, I was told and quot;sometimes it just happensand quot; This kept me from going ballistic on them (this was a very expensive program) but I still ended up with a unusable program. After much aggravation, I finally restored my program (with no help from Nerds) I will say that they did ask if I retrieved the program but I will not be using their services again.

They were very nice. It went well. They were very helpful and answered all of my questions. They even gave me a heads up about some secure and insecure websites to be aware of.

Very nice experience with these people. Very professional and knowledgable. Only problem was the address listed on Angie's List is wrong. They moved next to Target on Churn Creek. I spent more money than I wanted to but you get exactly what you pay for and they did try to fix it initially when I brought it in at the counter for free

I found Nerds on Call online and chatted (online) with a tech. After the initial chat I decided to take my computer to their office (they would have come to my home if I chose). Within a couple of hours I had a call from a tech who gave me an initial estimate and suggested a computer tune up. I decide, after hearing the estimate, to get a new computer. Not because the estimate was outrageous, only because new, up to date computers are so inexpensive and mine was old. I would definately take my computer back to Nerds on Call if I ever have problems again.

The experience was excellent. The "N***" was extremely helpful and polite. He provided an estimate and we made the decision on the spot to have the work done. He began the work immediately and stayed until he'd finished (very late). He even gave us a discount because of how long it took. The next time I need computer help, I'm calling N*** On Call first!

This was a very pleasant experience for me from beginning to end.

Great! I had a couple of questions three days later and I was connected to their help desk. The guy on the phone connected to my computer and spent a while with me showing me how to use their stuff again. He also took a few minutes to show me how to use Nero to burn a DVD.

Requested assistance from this company to repair an in-home wireless network. They told me the 'Mac" guy would be sent. When they arrived the boss said all computers were alike (Mac = PC) and that to solve my problem they would need to redoe my cable circuit box as the installer got it wrong. They would have charged $169 to move all the boxes and wiring to fix the wireless problem. But they wouldn't be able to conform that the wireless works on any of the laptops in my family unless they configured each of them individually at $69 each! Yikes!!! Had another company come today and all he did was reset my Airport Extreme and everything worked great for $40 bucks.

We finally hired another company and they fixed it in one more visit but of coarse we had to pay another fee. I would never have the Nerds again.

A representative (Hays) arrived on time and was a great problem solver.

The technician that came out was fabulous - a really nice guy. I am a technology idiot, and he was very helpful. However, I have been disappointed in the end product. Some of the data that was transferred over to my new computer is not current (my e-mail address book and Palm Pilot). I assumed the software package he was ordering for me would include Excel, Access and Outlook. My bad - it did not. I'm going to have to purchase those separately. Instead, I have little mini-programs and Outlook Express, which are not sufficient. My biggest frustration is that you cannot reach your technician directly. You have to call an 800 number. They say they have a commitment to return calls in 24 hours, but that never happened and I often had to call several times to get help. Some things were fixed in follow up visits, but ultimately I gave up because it was just too much effort.

The price is hourly.

THEY DID A GREAT. THEY WERE ALSO VERY POLITE WHILE THEY WERE HERE. THEY CALLED BACK TO TELL ME HOW LONG IT WOULD TAKE TO GET HERE. THEY DID THEIR JOB QUICKLY AND I WOULD CALL THEM AGAIN.

WHEN THE TECH SHOWED UP, HE KNEW WHAT WAS WRONG IMMEDIATELY. HE WAS VERY PROFESSIONAL AND KNOWLEDGEABLE ABOUT THE WHOLE UNIT. HE WAS VERY PUNCTUAL AND PRECISE ABOUT HIS JOB.

IT WAS SO BAD THAT THEY HAD TO TAKE IT IN TO BE FIXED. THEY SAID THAT IT WOULD TAKE THREE DAYS BUT IT ENDED UP TAKING THREE WEEKS. WHEN I FINALLY GOT IT BACK IT WORKED GREAT. OTHER THAN THAT, THEY DID A GREAT JOB.

THE EXPERIENCE WAS FUN. THEY RESPONDED TO OUR NEEDS QUICKLY AND COURTEOUSLY. THEY WERE VERY INFORMATIVE ABOUT EVERY PHASE OF THE HARD DRIVE CLEANUP. THEY QUOTED US ONE PRICE AND STUCK WITH IT. THEY WERE VERY COMPETENT ABOUT COMPUTERS.