Edgewood plumbing

Great. They were good to work with and flexible around our schedule.

The work Dan at Edgewood Plumbing has performed for me and my relatives has always been on time and always a fair price. I highly recommend him. I am a small business owner myself and I understand the challenges involved. You can't please everyone, you can't be in two places at once and sometimes things come up and you have to postpone or cancel. Like anyone whom I want to do business with, I've built a relationship with them and most would probably do anything I asked them to, but if they can't get to me as soon as I call, it's not the end of the world. Turn off the water and wait.

Professional is not a word that comes to mind when I think of Dan at Edgewood Plumbing. A couple of months ago, he came out to our house, in Redding, to repair a leak under our kitchen sink. About an hour after he completed the call, my wife noticed that the sink was leaking again and called Dan again. During his return visit, my wife asked Dan if he would be willing to travel to our vacation cabin, in northern Shasta County, to fix a leaky faucet in the bathtub. The cabin is in a rather remote area, so I was very happy to hear that he would be willing to make the trip, and I certainly didn't mind paying for his travel time (about 45 minutes). I sent Dan a picture, and a diagram, of the leaky faucet. As agreed, I contracted Dan just before we left for a 10 day trip, to confirm that he was coming. He was, and I gave him directions and my cell phone #, so that he could text me. On the 7th day of our trip, I still hadn't heard anything from Dan, so I texted him. He said he planned to come that day, and would text me when he left Redding. He never showed, nor did he call or text me. I waited the next day for him to contact me. Nothing. Finally, on the day before we were scheduled to leave, I texted him and asked if he planned on coming. To this, Dan responded that he was "busy" and just wasn't going to be able to make it. ,It goes without saying that trying to get a plumber on short notice, particularly in outlying areas, is a nightmare. Dan knew this and, despite making a commitment to do work for me for which I was willing to pay his full rate, plus travel, he opted to first string me along, and then leave me high and dry (actually, not so dry). With 3 rentals and a home, in Redding, it is very likely that I would have used Edgewood Plumbing numerous times in future years, even if they didn't always do the job right the first time. But, if I can't trust somebody to keep their word, I won't do business with them. Because, to me, integrity means something. I wish it did to Dan.

They showed up, look at the original planned location and determined it wasn't the "right" way to do it, so look for better options. Tapped into a water pipe, ran the copper mostly out of sight (but kept the water filter in a good place for maintenance). They were in and out pretty quick and even worked around another guy that was there doing work on our garage door. Very professional. I was quoted $150 for the work (and that was before mentioning an inline filter). Wrote the check for $140. He'll be my call when I need my water heater replaced this spring!