Reviews
1.34 Reviews
Showing 1-4 of 4 reviews
James C.
05/2017
septic tank
+ -1 moreDeclined to pay for estimate--no service call was made.
Description of Work: Very courteous on phone call and they very well may be a top notch company, however, I decided to look elsewhere in the light of their $48 charge for the privilege of rendering their estimate.
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Debra M.
08/2013
septic tank
+ -1 moreNot well... we never had the work done, they never showed up to do the work.
Description of Work: Plumber was schedualed to come to my home in the early afternoon after we had to change the appointment from a morning appt. the plumber never showed up. When called, the supervisor stated that there was no appt scheduled and that there was no one available to take care of our partucular problem with our solar assisted water heater until the following morning. When asked why then we were told that there was someone coming out at a particular time and why were we not called and informed that no one was available we were not notified. Instead we waited! The supervisor at this time felt it was necessary to cancel our appt for the following morning without a reasonable explanation. The supervisor was rude and very unprofessional. Now, my self and my husband work in the medical profession and deal with the public in critical situations on a daily basis. This individual's behavior and lack of concern over our situation is an indication that he does not know how to deal with the public when they express concerns. I have informed various individuals that I respect that this company is not one to deal with when time is of the essence. I feel that this supervisor need additional training in dealing with the public.
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Carol C.
12/2012
septic tank
+ -1 moreCalled Brown's Plumbing for septic service. They charged me $160.00 to find the septic tank when I was standing on top of it telling them where to dig to find the lids which was only about 4" under the ground. He opened the tank and pumped it a total cost of $580.00. We discovered that the water wasn't leaching so a couple of days later they came back with a backhoe and operator to dig up the distribution box. The box was gone (disintegrated) so a new distribution box needed to be installed. The backhoe and operator was in actual use for about 20 minutes. He didn't seem to be very experienced as he had to take instruction from the first guy that came to do the job on how to dig the line. As I said the lines are only about 6 to 10 inches under the ground. Didn't really need a hoe. They charged me for the 4 hours the operator was there basically doing nothing at $80.00 and hour and $200.00 for the hoe which sat there unused. They charged me $300.00 to hydro-jet the leach lines. One line did fine. On the other line the hydro-jet wouldn't go down the line. He told me the line was probably collapsed and would have to be replaced. At that point I said no more. I can dig up the other line to see if it is collapsed myself and I will go from there. I borrowed a hoe and we dung it up. Didn't take long to discover that the leach line took a 90 degree angle and that is why the hydro-jet would not go down it, not that it was clogged or collapsed. We ran a hose down it and it is leaching just fine. By the time they were done the total cost as about $2300.00. I was flabbergasted. Later in relating my story to friends they all said "Oh no!!! You didn't call them!! They are the worst in town!!!! My advice is " DO NOT USE THIS COMPANY"
Description of Work: The septic tank was backing up into the showers so I called Brown's Plumbing to have the tank pumped and to see if there was a reason for the failure. They pumped the tank, replaced a distribution box and hydro-jeted one leach line.
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$2,300
Susan B.
09/2011
septic tank
+ -1 moreThey installed the septic tank and after thirty days or so the pump stopped working. I called them to try to fix the problem and honor their guarantee but they wouldn’t. The entire process they just fought with me. The office staff had no customer service at all. I wouldn’t recommend using this company to anyone.
Description of Work: I had them install a pump on my septic tank. They also tried to sell me on an alarm system.
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Contact information
unknown, Redding, CA 96003
Licensing
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Service Categories
Septic Systems
FAQ
Brown's Plumbing is currently rated 1.3 overall out of 5.
No, Brown's Plumbing does not offer free project estimates.
No, Brown's Plumbing does not offer eco-friendly accreditations.
No, Brown's Plumbing does not offer a senior discount.
No, Brown's Plumbing does not offer emergency services.
No, Brown's Plumbing does not offer warranties.
Contact information
unknown, Redding, CA 96003