She came over once and cleaned one room. She was late because, she says, her kids left the car door open and she had to call AAA. We rescheduled for today, Sunday, because our house really needed to be cleaned. One hour before she was supposed to be here she texted me that she was sick and very sorry and, in the end, wanted to come by this Thursday instead. She clearly never intended to come today (Sunday) but waited, again, until the last minute to text me (didn't even call). I let her know we would not be using her. In the end she was great at 'selling' herself but she did not deliver on anything. Regardless, do not hire this services (it's only one person) if you expect any kind of reliability or responsiveness. She is not trustworthy nor honest.
Description of Work: Very, very little!
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$120
Response from Annie's Essential Cleaning
It is not my intention to ever leave a client unhappy with my cleaning services or my level of professionalism. I am very honest with descriptions of services offered and number of cleaners that will be cleaning a home. You were quite accepting of my services. However, emergencies do arise and plans need to be adjusted. As to the scheduled cleaning that I was pulled away from for a child's emergency injury, I was there for 1 1/2 hours of which you were very pleased. For your inconvenience you were never charged for the time or services rendered. I never want to leave a customer disappointed and I always try to accommodate their scheduling preferences. Unfortunately, in this situation, we were unable to reach a positive resolution.
Dee H.
10/2014
5.0
house cleaning
+ -1 more
Annie did a great job of cleaning my house. She uses her own essential oil products, which I am very impressed with. Her products leave no residue and leave a very clean and fresh smell. Annie's attention to detail is great and she is willing to work on what you want done specifically. She doesn't chatter or talk on the phone while she cleans. Good focus, good work!
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Service Categories
House Cleaning
FAQ
Annie's Essential Cleaning is currently rated 3 overall out of 5.
No, Annie's Essential Cleaning does not offer free project estimates.
No, Annie's Essential Cleaning does not offer eco-friendly accreditations.
No, Annie's Essential Cleaning does not offer a senior discount.
No, Annie's Essential Cleaning does not offer emergency services.
No, Annie's Essential Cleaning does not offer warranties.