Smith's Carpet , Tile & Upholstery Cleaning provides personalized service and unparalleled results in the areas of Carpet, Tile & Upholstery Cleaning & Sealing
No Subcontractors - An IICRC Certified Firm - A Carpet & Rug Institute Seal of Approval Service Provider - Wool Safe Certified Service Provider - CA License #927397 - Affiliate memberof the CA Desert Association of Realtors; Palm Springs Regional Assoc. of Realtors & Desert Cities Chapter of the Women's Council of Realtors, BNI (Business Network International)
Business highlights
22 years of trusted experience
Services we offer
Carpet, Rugs, Upholstery, Leather, Tile & Grout, Pavers, Natural Stone. Cleaning, Resurfacing & Sealing. Natural and Synthetic. Anti-Allergen & Green Cleaning Available. Stain & Odor Removal. All work guaranteed!
The technician was able to tell me about the carpet quality and his expectation as to how well it would respond to cleaning. He was right on the money. The carpet looks great!
Description of Work: Basic carpet cleaning (two rooms).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Barry J.
05/2017
3.0
carpet cleaners
+ -1 more
Really didn't seem to get the carpets clean. The result was the same throughout the house.
Description of Work: Carpets cleaned.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
Jud J.
04/2017
5.0
carpet cleaners
+ -1 more
They did a great job, paid attention to detail and were punctual.
Description of Work: Cleaned all carpets in my home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
steven K.
04/2017
5.0
upholstery cleaning
+ -1 more
Tech was very professional and explained everything that he needed to do. He took great care to make sure that his work was done in a clean manner, From the covers covers at the front door to the final clean up he was true professional! The sofa cleaning turned out great!
Description of Work: We had our light cream sofa cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
STEVEN G.
03/2017
5.0
carpet cleaners
+ -1 more
All good. The job was well done. No surprises.
Description of Work: Cleaned carpets in 3 rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jodi S.
10/2016
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Very good service. All work was done well and quietly. I work at home and I barely noticed the technician working in the house. All the carpet traffic areas and stains were removed. The technician was courteous and focused on the job.
Description of Work: Carpet cleaning for living room, den and four bedrooms. Upholstery cleaning for 4 couches.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Matt M.
09/2016
5.0
carpet cleaners
+ -1 more
The gentleman that did the work was gracious, friendly and very professional. He did an excellent job and knew a lot about his field. I found him accommodating and his work excellent.
Description of Work: I had my carpets cleaned at our office and at our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Lillian S.
03/2016
5.0
carpet cleaners
+ -1 more
This company is wonderful. They are quick to respond very knowledgeable and always professional. Their pricing is reasonable. The service man who comes to our house is very friendly and personable. Really can't say enough good things about this company
Description of Work: On the most recent visit he cleaned 2 upholstered recliners, but previously cleaned a large rug that had red wine spilled on it and another large rug that the dog had peed on.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Susan T.
09/2015
5.0
carpet cleaners, oriental rug cleaning
+ 0 more
Smith's did a fine job cleaning my carpets - from the first response from the owner on the Angie's message board, to the on-time delivery of the six rugs which were expertly placed in my house. The rugs were cleaned at Smith's facility.
Description of Work: Cleaned six room-sized wool carpets, including a fine Oriental rug.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
thom M.
08/2015
5.0
carpet cleaners, oriental rug cleaning
+ 0 more
All went perfectly. Initial conversation with the owner Steve made me feel confident that his company could do the job well. The pricing was very fair, the communications regarding the timelines was flawless. I knew exactly when they were supposed to be there and the tech even called right before arriving. I have felt somewhat "ripped off" by some other carpet cleaning companies, but I'm very satisfied with Smith's and would recommend them to others.
Description of Work: Cleaned 2 large area rugs (one wool, one viscose). Also had 2 arm chairs cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Colleen W.
03/2015
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Excellent, they were on time, tidy, and I'm very pleased with the results. Price quoted did not change. This will be my go to cleaner from now on. So glad I found Smiths on Angie's List.
Description of Work: Cleaned carpet in living room and dining room, plus cleaned a 13 ft. Couch
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$191
David N.
02/2015
5.0
carpet cleaners, oriental rug cleaning
+ 0 more
Owner replied promptly to all inquiries - and offered 10% discount for Angie's List member. Accommodated request for Saturday service (was able to schedule within 6 days of initial contact). Tech arrived on time, made suggestions for longer life of carpets. Very attentive, courteous and customer focused. Would definitely recommend and use again!
Description of Work: In-house cleaning of two wool rugs - living room and dining room
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Henk H.
02/2015
5.0
carpet cleaners
+ -1 more
Very professional, courteous, will use them again
Description of Work: Furniture cleaning
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chris A.
12/2014
5.0
carpet cleaners
+ -1 more
Great - in and out fast, good results.
Description of Work: Cleaned all carpets in front of house - main living areas
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Diane R.
12/2014
5.0
carpet cleaners, upholstery cleaning
+ 0 more
We were very pleased with this service. When he came out he suggested we do a test first on an inconspicuous area of our high quality but very old white sofa, love seat and chair to see if it would hold up to the cleaning it needed since it was older furniture. He did that and we waited a few days and called him back when we saw that it had helped and wanted the job done. We were so impressed that he would come out and do that instead of just wanting the money and jumping into what could have ruined our furniture. He cleaned it very well and was knowledgeable, professional and pleasant and work with. I will definitely use Smith's for future carpet, tile and upholstery cleaning.
They were great they arrived at the promised time and completed the job to our highest satisfaction.
Description of Work: We had a accident on our carpet and oriental rug. We called Steve Smith and he was able to provide service that afternoon. His employees were great and very professional. They were able to clean the carpet and get almost all of the stain and odor out of and they took our oriental rug to there shop and were able to get all of the stain out of that carpet also.
The technician called to explain he was running late and provided a new time for his arrival. He then arrived at that time. He was friendly and professional and got quickly to work. The technician cautioned us about cleaning two of the rugs because of the material, age and condition. We asked him to go ahead accepting the responsibility, but he also adjusted his cleaning method to minimize the possibility of damage to the rug. We asked to add another rug not on the original request and he happily agreed even though it meant working longer as we were his last stop of the day. He made sure to clean up any wet spots on the tile floor when he was finished. We were happy with the rugs and the couches when he was finished. We thought the price reasonable for the work done. We will use this cleaning service again.
Description of Work: Clean several area rugs and two couches.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Lillian S.
12/2014
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Everything was wonderful. They arrived promptly and were extremely efficient and professional. Daniel explained the process thoroughly and the possible results we might expect to see. He said that red wine is very difficult to get out, and to let them know if they weren't successful on their first try, he assured me that they would do a 2nd process if needed. The wine stain is gone and the rug looks marvelous. In addition, the fabric on the recliners looks bright and refreshed. I would definitely hire them again and will recommend Smith's Carpet Cleaning to others.
Description of Work: Daniel and Ernesto from Smith's came to clean our living room rug. I had recently spill a full glass of red wine on the rug so they had a very difficult stain to deal with. Plus, since they were going to be at the house, I scheduled them to clean the upholstery on the 2 recliners we use in the Den.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$181
Joyce P.
11/2014
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Ernesto came and he did a wonderful job. He started with an enzyme and then used a steam cleaner. Then he sucked out the damp and left a powder to absorb the rest of the wetness. He even cleaned as he backed out of my home. You can't tell there was any wine on the carpet. Ernesto was beyond excellent.
Description of Work: Spot cleaned red wine on white carpet and cleaned the spot on the bed.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89.95
Christine M.
10/2014
5.0
carpet cleaners
+ -1 more
He does a terrific job. My carpet has never been so clean. He is tidy and does all the work for you.
Description of Work: Cleaned carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$133
MARILYN J.
06/2014
5.0
carpet cleaners
+ -1 more
tile and carpet were steam cleaned on the morning of the 30th. We arrived later in the afternoon and were pleasantly surprised at the transformation. Not only was the carpeting bone-dry, but the tile looked amazing. Steve was able to bring the grout back to its original color which seemed an impossibility. This house had approximately 1700 square feet of tile and carpet and with the amount of work Steve must have had to do, the price seemed very fair to us. I would not hesitate to use and/or recommend this company again. You won't be disappointed!
Description of Work: We recently purchased a home in Palm Desert and apparently the previous owners had never paid much attention to the tile floors - the grout was originally a light beige, but presently was a dirty brown. We had little hope that steaming the floors would be much help, but at least wanted the first layer of dirt to be removed. After speaking to Steve on the phone, I was very comfortable giving him access to our home without us being present. The
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$575
Brian G.
02/2014
5.0
carpet cleaners
+ -1 more
They were able to accommodate our narrow schedule window and showed up on time, very courteous. We had one location initially planned for cleaning and when we saw the fantastic results, we asked if he was able to do our other property. He was there the next day! Both locations were heavily soiled, one turned out great, the other so-so, although it is more likely the differences in the carpet (length of the pile). The first was a longer fiber carpet that hid more wear and tear than the second location. The other lower pile carpet shows every mark. I would not hesitate to call again.
Description of Work: Cleaned carpets at two locations,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Robert B.
11/2013
2.0
carpet cleaners, upholstery cleaning
+ 0 more
Technician arrived late and harried. We discussed the soil and stains involved. I signed a release that no guarantee of an improvement in the appearance of the furniture and rugs involved was offered. He then quickly sprayed the furniture and carpets and quickly vacuumed them. There was no attempt to work on the soiled spots. He mentioned that after 24 hrs. drying time the look should improve. It didn't. I had the job repeated after moving to Idyllwild, CA.with excellent results - at less price. In the future I will use well-known suppliers with an established record of service.
Description of Work: cleaned furniture and two rugs.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$388.74
Response from Smith's Carpet, Tile & Upholstery Cleaning
It is with great disappointment that I respond to your review of our services provided to you in September of 2013 rating us as a “D” across the board. We were on time and responsive. As for the rest, that is subjective. I own a small company that has been in business for 14+ years and prides itself on providing services that not only meet, but exceed the expectations of our clients as outlined in the pre-inspection, leading to positive reviews. As I am sure you are aware, businesses do not survive on providing unsatisfactory results to its clients. Although I am happy that you obtained better results from another company, that is certainly NOT what we wish to hear. Especially not as a review on Angie’s List rather than direct to us. As you can see, the services we provided to you are the first to be rated at such surprisingly low grade. As part of ensuring that we do provide excellent services, we constantly strive to grow through education of trends, methods, industry secrets, etc. to attempt to not only stay ahead of our competition, but also gain new, long time, satisfied clients. We are an IICRC Certified Firm that provides not only warranty work for several carpet manufacturers, but also carries an excellent reputation within our local valley for the professionalism and services we provide. We clean, following ONLY the guidelines as outlined under the IICRC and/or carpet/upholstery manufacturers. Your comment about using “well-known suppliers with an established record of service” is unwarranted, as all prior positive reviews will show differently. Unfortunately, as in any business, we can’t satisfy everyone completely. We have a very simple no non-sense guarantee with our services. That is if you are NOT happy with the quality of our work, and we have NOT met the expectations as outlined in the pre-inspection, then we don’t charge our clients for the services performed. That is our guarantee!! I apologize that we were unable to meet your expectations with our services and you will be receiving a check, refunding you for the amount spent on the cleaning of your upholstery in the very near future. Sincerely, Steve Smith, Owner.
Anthony B.
10/2013
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Went well. I think you could get the same job for less with other carpet cleaning companies. They don't take credit cards, only a check.
Description of Work: cleaned carpets in two bedrooms and a recliner
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$146
Robb K.
08/2013
5.0
carpet cleaners, upholstery cleaning
+ 0 more
He was very professional and very nice. I would have given them like a grade A rating just over the phone. They got back to me right away. I did my question in an email to the company that's on their site and I told them what my problem was. They got back to me the next day with a quote.
Description of Work: I got a quote from Smith's Desert Carpet, Tile & Upholstery Cleaning for a damage to a carpet in my other house. It was spot cleaning.
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*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Buffing and Polishing,
Marble and Granite,
Mattresses
FAQ
Smith's Carpet, Tile & Upholstery Cleaning is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Smith's Carpet, Tile & Upholstery Cleaning accepts the following forms of payment: Check