Golden West Pool Repair

I like their responsiveness and their quality of work. The quality of work will also deal the customer.

WORST....SERVICE....EVER Old Republic Home Warranty sent these jokers out to fix my pool and spa heater and after SIX - count 'em - SIX service calls, two family get togethers over the holidays with a freezing pool and jacuzzi, and countless headaches later - they STILL couldn't get it right. Thankfully, last week, I was able to successfully insist that my work order be transferred to another authorized warranty provider in Palm Springs used by Old Republic, who is doing a masterful job this week of getting my heater fixed. If you have 6 months of time on your hands and a boat load of patience, and don't mind rude technicians, bad communication and poor responsiveness, hire Golden West Pool Service to repair your pool and spa. Me - I'll pass.

Golden West Pool Repair came as a result of a call that I made to our home warranty company. The first company that came to do work for the home warranty said there was nothing wrong with my pool heater. I said it wasn't true because my pool heater wasn't working and I had to fight with my home warranty company. They finally agreed to send a second company over and it was Golden West Pool and they did find for me that there was a lot of things wrong with my pool heater and they did the repairs. They were very thorough and was another one of those companies that I felt I can trust. Outside of the home warranty, I would definitely call this company back to do work on my pool equipment if I have to because they were prompt and they were professional. They actually took the heater apart and looked inside; the other guy just looked at the heater and said there was nothing wrong with it.

It didn't

These guys are great. Their bill for the salt cell replacement was $500 less than two other bids for the exact same euipment. Replaced correctly and promptly. Very efficent, explained operation well, and cleaned up after. On the two insurance claims they were out within a day. The filter turned out to be worse than they thought so instead of letting it go they talked to the insurance company and replaced the whole thing. From discovering the problem it was only two hours until they came back with a whole mew filter and had it replaced. I'll never even think of having someone else do pool work. These guys are no b.s. They just find the problem quickly and fix it as soon as possible.

He put the backup valve in backwards. They had to come back out to fix it, and the gentleman told us that he was doing it on his own time, like he was doing some sort of favor. It started leaking again, which was the original reason we replaced it. We called them twice, and they never returned our call. When I called back today, they were going to charge us again to come back out to look at it. Apparently they do not place any guarantees with their work.