Groundworks

We used them last year and was very happy with their service. When we had a warranty issue we called them again. We also needed more foam injection is another part of the house. This time their contract doesn't hold them liable for any movement after they do their injection work and you are required to initial a clause that absolved them from any damage they cause from their work. They hit two pipes (they don't do any sort of investigation of where pipes or utilities are under the slab). One break was obvious and a plumber was called to repair it - they paid 60% of the cost as a good will measure. We discovered they hit another pipe under our bedroom a week later - so water was running under our house all that time. It cost us around $7000 to repair this - EagleLIFT pointed to the clause where they weren't responsible for any damage they caused but did ultimately offer us a settlement that was better than nothing but did not make me happy.Use them if you don't care if they break your pipes. Oh, and they changed the conditions of the warranty of the work they did a year ago, so now I basically have no warranty on anything since the new contract says they don't warrant over any future movement after they do their injection.

Wish we would have seen the other "F" rating for this company prior to using them. PLEASE TAKE THESE SERIOUSLY AND DO NOT USE THEM! Would give them an even lower grade if possible. We had a very bad experience with them. They try to oversell on what they can fix and end of doing more damage in the process. The damage they caused costs thousands of dollars which we had to pay for out of our own pockets to fix. In addition the damage they caused made our place very difficult to live in while it tooks months to repair the damage they caused. Although the crew that came out was very nice, they seemed very inexperienced. In addition, working with the corporate office was very difficult and proved impossible. Would encourage you to look at other options and companies. The absolute worst experience with a contractor.

Went very well and on schedule. It was a rental and time was critical.

I originally called EagleLift to evaluate a foundation issue we were having with our home. The initial phone call was professional and courteous, but I was told someone would contact me about doing an inspection, which did not happen for some time. I called about 3 weeks later and no one seemed to now anything about my first call, so I made another appt. Someone did return my call and say they would be out in my area in a few weeks and would contact me when he arrived. I receieved another call a few days later from EagleLift asking if I was still interested in having someone come out. I explained I talked with someone who said they would be out in a few weeks and they apologized for calling. I AGAIN received a call from them asking if I was interested in someone coming out to look at the foundation. I AGAIN told them my story and asked if perhaps I should schedule thru them instead of the other. It was all very confusing, no one seemed to know what was going on. Besides all that, in the end the original person who said he was coming to our area never called so i just gave up. I still have a foundation issue, but EagleLift would be my last choice.

The worst experience I have ever had with contractors. After the first visit by Eaglelift, I discovered after going under the house that the only thing completed was the installation of the so called smart jacks. Eaglelift came out again and this time but failed to make the repairs to the main beam and pier/post. They however, replaced the wrong pier/post and were never able to find the original one they lost. Eaglelift came out a third time and finally repaired the main beam and the pier/post. I had to take 4 hours off work and to under the house to ensure the work was completed correctly. Very frustrating experience.

Very well. Ask for Ryan, he's great!

They were very responsive. Made an appointment 1 week from my call for service. The representative arrived at the exact time as promised. He was very personalable and seemed knowledgeable about the required services to correct my homes' issues.

We have a property with some foundation issues. They were one of the few companies that know how to do what I needed done. They seemed very professional. They did a good at following up. They were good at keeping up communication as far as getting the estimate to us.

My home has shown signs of foundation shifting. Eaglelift is the company that I found that can tell me where to go from here; whether I need their foundation repair services or what to do next. Everyone I talked to has been nice, but the waiting time for appointments is long. I had to wait 2 weeks for an appointment, which was then cancelled the day before. I was told by someone in the company that they would get back to me to make another appointment. I waited a week before I actually called them to schedule another appointment. I expressed my frustration about the service to that point and the person I talked to seemed to take it seriously and was nice. I got in touch with the person who would assess my foundation problem. He has been really nice and wants to be helpful. However, it has been about 3 months that I've been waiting for this appointment. We schedule appointments around his tight schedule and then he has cancelled several times because of weather(he has to drive over a mountain pass to get to me), being sick with a cold, or having another priority. It seems that this employee is spread very thin. He says he is doing the work of 3 people right now. Meanwhile I am waiting and watching my foundation move more and more. It seems to me like they could hire more employees. It would ensure better and more prompt and professional service. I have no idea about whether the actual work they do is good or not because the consultation has not even taken place yet!

They were professional. It seemed like it was a bit of a sales pitch and I hesitated because of that. They were nice to work with however.

We called Eagle LIFT at the recommendation of our realtor when our home inspector noted possible foundation damage. I asked specifically for a foundation inspection.The person on the phone told me it would be a $350.00 charge for the inspection, which could be applied towards any repairs that Eagle LIFT might perform. I noted my concern if there were no repairs or just limited cosmetic repairs, and the person on the phone assured me that the $350.00 could be used for small amounts of repairs. Our inspector showed up on time, was very courteous and friendly. He walked the perimeter of the exterior of the house and walked into our half basement. He did not actually crawl under the foundation. He noted a small repair from a distance that he said would be better addressed by a general contractor. It is only at the time that the inspector showed up that we were told that Eagle LIFT has a minimum of $5500 to perform a job. This was not disclosed on the phone, and is troubling because I had specifically expressed concerns. I received a report regarding some drainage issues, but overall the bill of health on my home was deemed pretty good. Subsequently, after closing escrow, we starting to get bids for earthquake bracing (optional) and the foundation companies we had come out found much more damage to our foundation than Eagle LIFT. We had three other bids, and all three recommended a sister wall to replace a wall that was deteriorating. All three companies sent inspectors to crawl under the house, two of three companies did not charge for their inspections. Basically, we paid $350 for a non-inspection. Eventually, after exchanging emails with their legal counsel, we received a refund for the inspection fee. I would have preferred to hold them accountable for doing nothing they said they would in my escrow process, but I was too tired and overwhelmed to pursue it.

Like I mentioned, I learned a lot just speaking with the technician. He was thorough and professional, and I trust that the company would follow through in the same manner. We just have not decided to do the work as it is very expensive. They have a residential minimum, and it is considerable, so just be aware of that fact.

Technicians were fast and efficient and all had great knowledgeable of the materials abilities and effectiveness. Company was responsive to our concerns after the job and helped us resolve our issues.

All went good- crew was great and personal, they finished the job in 2 days and left all in good order. I highly recommend them!

Everything went well. The crew was very polite, and cleaned up after themselves well. If you need to have your foundation surgically fixed, I would definitely recommend them. They performed top of the line work, and I received a transferable warranty. Also, they agreed to stand by their work and come back out to the house should any problems arise.

I worked with Eagle Lift’s Operations Manager, Cliff Frazao, to set the date for the repair and he was extremely flexible even though I had to change the date several times. The crew that came to the house was wonderful. Charlie, Nick, and Anthony were pleasant, respectful of our property, answered all our questions with good humor, and they worked quickly and neatly. The job was finished on time, and at the price we were quoted. Eagle Lift did a terrific job!

It went ok. There was three really horrible days because of the noise of the repair work. It turns out it wasn't done right at first so I gave them a call. They sent a new crew out immediately to repair it. The foundation is fine now.

They were horrible. They were drinking on the job and we caught them. They were under our house drinking beer while fixing our foundation. My husband had crawled under the first day to see how it looked and he found a bunch of empty beer cans. We contacted their supervisor. The day they came out they didn't need to go into our backyard because there was a crawlspace on the side of the house. They ended up breaking into our backyard with a screwdriver and unhinging the fence where our dog it and they left it open. When I came home from work they were in the backyard and left a huge mess. I would never recommend them to anyone. Their management was hard to get hold of but when we finally did, they gave us a discount of $250. We just wanted them to complete the work and leave. They also used some of my husband's wood to stabilize the house while they were getting more jacks and they didn't ask our permission.

We had received another estimate from someone else which was lower. Eagle Lift seemed to know what they were doing. However, there were some issues with them which have since been resolved but I had to send a message to the company president. The salesman who came out to write up the order and do everything was supposed to be the supervisor but we never saw him again. They sent a crew up from Los Angeles. They had a crew supervisor but no overall supervisor. After they left, we had some pretty glaring issues. We still had some bumps and high spots in the house. I sent an e-mail to their managing director and he called back immediately. They sent out a crew. They ended up having to come out 2 more times to move some of the piers around and things like that. They were very responsive once we called them. I told them that I was a little surprised that they did not call us for a follow up. They did not check if we liked the work or if the crew had been good. It was like they disappeared. I had to make sure that we were like front and center in their minds. Once we did that, they came and everything has been fixed. Their customer service follow up was not good. I had been in customer service before and I know how much people appreciate when we call them first and ask them how the job was. I don’t think we could have gotten a better price. I could not get hold of the original salesman and supervisor. I had to go to the head of the company to get something done. They were here when they said they would be here. They were very nice people and it was very good but we had some issues. My husband says that the last crew that came out to fix everything was the actual owners. We kept calling them to say that it was still not right. We could put a marble on the floor and it would go flying down the hall.