COMPUTER NETWORK

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I contacted the guys at Computer Network and brought my CPU in to the shop for diagnosis. They called me and told me the needed work and the estimated repair time and price. I was called when the work was done and I went to pick it up. The staff was very professional and polite.

very smooth

On my first Acer laptop, the motherboard repair was miraculous. The laptop had video distortions that would change depending on where and how hard you were pressing on the keyboard. It had become unusable. I had purchased items from Bobby before and asked him about options for this laptop. He said he sends out laptops with these kinds of problems and the repairs are cheaper than replacing the whole motherboard (if a new motherboard is even available). I dropped it off and, for less than $300 and 2 weeks time, the expensive laptop I thought was doomed for e-waste was fully functional. I was very happy with my experience. The second Acer laptop I brought in had the AC power port broken off so it wouldn't charge the battery. It is a separate, small daughterboard that is relatively easy to replace once you open up the laptop. It is tedious work that I have done on other laptops but didn't want to do myself on this laptop. I dropped it off and, for a little over $100 and a weeks time, the laptop had the little green light on that indicates the battery is charging. When I got home and actually turned the laptop on, I noticed that the screen never came on. I hooked it up to an external monitor and could then see my Windows desktop. Once I could see that the laptop worked but the screen didn't, I tried to run a program and noticed that the touchpad wasn't working. I attached an external mouse and then everything was working well. I took it back to Bobby and a couple of days later he returned it to me with the screen and mousepad fully functional at no charge. He said that during reassembly, the mouse pad and screen connections had come loose and just had to be reattached. I brought it home and used it intermittently over the next couple of weeks. One day the laptop indicated that the battery charge was exhausted and shut down. I plugged it in and it came back on and the little green charging light came on. However, once I unplugged it while it was still running, it immediately initiated a shut down because of a discharged battery. I took it back to Bobby and he had it checked out. A day or so later I pick up the laptop and he said everything checked out okay and that it was probably a bad battery and offered to sell me a new one. I declined as I was sceptical that a battery would go completey bad in the space of a couple of weeks; they usually degrade gradually over a longer period. But just in case it was the battery I purchased a new one but had the same problem - laptop indicated it was charging the battery but it was not and the laptop was fully functional as long as it was plugged in. Losing confidence in their diagnostic skills, I took the laptop to another repair store and was told that the battery is connected directly to the motherboard and if there was a loss of connection that it would require the replacement of the motherboard to remedy. Since I bought this as a refurb for less than $400 and only use it for slideshow presentations while teaching with it plugged in, I decided not to pursue any further repairs. If I have any more problems that make it unusable, I will send it to e-waste. So the battery problem is probably due to the fact that the motherboard was removed/handled more than it was designed to be handled and some connection was broken during the last visit to fix an improper reassembly.

I purchased a refurbished computer from another computer store. After I took the computer back to the original for repair (still under 90 day warranty) the same problem recurred. I didn't want to go back to them again and have to pay for them to fix something they were unable to fix in the first place. I remembered someone talking about Computer Network and how much they liked the them, so I went and I'm glad I did. They are prompt and upfront. They didn't charge to diagnose the computer and they called me they next morning with an update. I was very happy with the Company and all of the people I dealt with (usually Bobby) were very friendly and polite. I would go back to them in a heartbeat (although I hope I don't need to) and I would highly recommend them to anyone.