San Diego Zerorez Inc

I called Zerorez yesterday for a quote and carefully explained the dimensions of my small (4 sq ft) condo. They quoted me approx $163. They said that they had an opening for the next day, so I took it. Two guys showed up and didn't stop trying to up-sell me from the second they arrived. One had a brief look around and told me that there was urine in the carpet. LOL! The carpet is 3 years old, never a dog or cat inside, and is strictly shoes-free. He kept trying to add stuff on even through I told him repeatedly that I wanted a basic cleaning. Finally quoted me $249 for the whole place. He pulled EVERY hard-sell tactic in the book! He wouldn't answer my questions or give me a straight answer even when I directly asked for prices of things. Finally, in exasperation, I told them just to clean the living/dining area (16 x 12 feet exactly), and they would charge just over $150 for it. As he starts bringing the equipment in there is a large tank of a chemical that they were intending to spray. I had previously explained that I didn't want any chemicals, just a cleaning/extraction. His response was out-of-bounds rude, and he said something like, "Well, you claim to have used us before but you don't even know that we use orange-peel extract." Dude, don't call me a liar, especially since the people on the phone were able to pull up the records of you cleaning my last condo. It was hard keeping my cool with these guys, but I did. I never raised my voice or used harsh language. When he said that he could have cleaned the hall for $10, I said great, let's do that. Then he said that it's too late because he "already called it in." What? Then he actually said, "Never mind, we're not going to do this job." So, because you couldn't "work" me into agreeing to a ridiculously expensive job and not answer my questions they actually drove away. I have never dealt with such rude employees before. I had a decent cash tip for each set aside, plus was willing to pay up to $200 and these clowns wasted half a day of my time. NEVER USE THIS COMPANY! Go buy your own steam cleaner, it's cheaper and just as good.

They were prompt, on time, courteous and provided me options. They were good! Scheduling was easy too.

The last time, I used Zerorez. I would use them again. Zerorez and the other company are the only companies I would use.

They did a good job. They had a good deal. There was a few stains and they got them right out. They were busy so trying to find a time to fit them in was difficult but they got us in. It was not my ideal time but they got it in. They said they would be there by 9 and got here at 8:35 so they were on time. They did a good job of moving the furniture and things like that. They were pretty professional. There was two and it took about 2 hours. They were pretty professional, good price and did good work.

Overall, they were excellent. On price, I didn't really shop anywhere else. Angie's List had a high recommendation so I just went with that. I would tell friends and family to definitely use them.

Fast and Efficient, guys did a great job

Great! Technician was punctual, friendly and knowledgable.

Miguel was exemplary: punctual, courteous, did detailed work ands worked promptly.

Service providers were on time, professional and did a good job. Carpets look good.

Very well; very professional and good results

Fantastic. Paul, the technician called first and arrived on schedule. He was very professional and clean. Did a great job. highly recommend.

The nice part about it is that the carpet dries really fast after they are done. They are doing discounted cleaning this month if you donate a blanket. I have been using them for about 5 years, and would highly recommend. They are about in the middle of the price range. They are professional, show up when they are supposed to, and it is great. Nobody has cleaned my carpets as good as them. They have never not showed up when they say they are going to, and always call first. They are really nice if you need to call and change an appointment as well. The lady on the phone is always really nice, and helpful.

They did a fabulous job. I bought the condo with trashed carpet and thought it was hopeless. I was surprised that they were able to make it look so good. They were terrific.

The crew arrived on time and worked efficiently to clean all vents. Their attention to detail was outstanding. Throughout their time cleaning they explained what they were doing and why. Prior to leaving their cleanup was great. Their attitude throughout the day was very professional yet very friendly. The next time we have vents cleaned we will definitely have them back. Excellent value and service.

They're excellent at cleaning, non-toxic cleaning. They're excellent. It was very affordable. It's great if you don't want to breathe in poison fumes or poison your dog. It's all non-toxic. It's just a wonderful company.

It was very good. The guys were very polite. They did a good job. They were very prompt. I would absolutely use them in the future. They could have vacuumed before they cleaned.

OK. Did not extract well enough, I think.

When I contacted them, they advised me that they needed to charge me 25.00 per flight of stairs that they would need to climb up in order to reach my condo. I cancelled and got my refund.

We love Zerorez. Everything turned out perfect there was no issue there was no spots left behind they even got out some of the doggy smell from my dog, it always look perfect after they leave. They help you move some of the bigger items too which is nice.

I asked for a morning appointment, but they could only get me an afternoon appointment, so I switched my workday schedule to accommodate that. Then received a call about two hours before the scheduled appointment time saying they were at my door. After figuring out the timing issue, they were quick getting the work done, very professional. The cleaning was satisfactory, not amazing. They should have warned that the couch cushions would smell bad for several hours after. I probably would not use them again.

Great job. Very professional and friendly service.

I believe it went just fine, I don't really remember all the prices I compared but I was satisfied I'll say that much, they showed up on time.

The carpet cleaner person arrived at home and I was not home only my husband. after he cleaned my happy seemed happy with the service and went on to tell me he had additional work done (pet deodorizer done) because we needed it, which I understand. I bought a $140 coupon from Angies that should cover the cleaning for the whole house then came to find out when I got home my husband paid the cleaning gentleman $500+ dollars!!! Since the carpets looked good we decided to be okay with it and not ask questions, after time passed and me being such a busy person I started doing the math and it didn't make sense. After a long time and I mean long I called Zerorez to ask what happened and they told me I was right and I was charged full price! I was happy about their sincerity and the fact that they were willing to return the money after ALL this mess. Then on a Friday I got a call and sure I missed it then come to find out they had refunded the money into an account my husband had at the time that is no longer open. Called the bank to find out the money was put toward and old debt. My unhappiness is why was I not asked if money should be returned (and WHERE) and/or if services could be made right by providing the carpet cleaning again for amount paid. So now after a loss of 650+ dollars I am very unhappy at the way this whole situation and communication went down and without communication and approval they put this money into a random temporary account we had. Not happy.

The guy that came out was very knowledgeable. The carpets were beautiful and he did it in a short amount of time.

I think their price is on the high end but they don't use any chemicals. Zerorez means there is no residue and there is no chemicals. It is all done with high temperature water. They are on the higher side but they are starting to have specials now. I pay it because there is nothing to build up on my rugs.