Response from Plumbing Plus
We did not receive confirmation from Angie's List that you purchased one of the "Store Front Deals" and still see no record of purchase. In order for us to honor this deal price, the deal must be purchased through Angie's List. We are also sorry to hear that the impression given by the image used for the deal was that of a kitchen sink but if you read the fine print it has limits and restriction on which drains and to what extent. It is a minimal cleaning for the drains directly under the sink and not for a "through clean-out" price as you needed there. We do not inflate pricing based upon the home or community in which you live but rather the job at hand. In your case, 2 sinks were present, one on an island and one at an exterior wall and it was safely assumed that more work would be required. Island sink drains are configured very differently than traditional drains and thus, must be approached and cleaned appropriately. We aren't a company that over promises and under delivers but rather we try to give the best estimate on what the job will in tale with realistic expectations. We hope you are able to get this done at the price you wanted and wish we could have done a better job of working with you on your budget. As a company, we don't employee "drain cleaners", we employ Plumbers who are qualified to work on ALL aspects of your plumbing. There are definitely companies or individuals that perform strictly this type of work at a lessor rate but that is the limit of their expertise and knowledge. Anything above and beyond would be out of there scope. We are full service and with that there are incurred expenses for sending such a qualified individual to your home. We hope you can forgive us for not living up to your expectations. As a result of your complaint as well as a couple others, we will be removing this deal as it creates some confusion for the member/customer. Thank you for the opportunity! Michael De Silva - President