Distinguished Pools Inc

First, they were slow to respond to my inquiry via Angie’s List. When they did call to schedule an appt they said they charge $150 for the initial meeting and the 2nd meeting where they provide the quote and the design. I told them never mind, I don’t pay to get quotes.

Initially, it went well. Terry called back the next day; 3 Oct 2018. I called back later the same day, left a voice message; ZERO communication from them since. we have moved on to the next contractor. Poor communication skill and lack of interest.

Great. Would recommend to everyone.

Dan was not the lowest price, but he and his crew were very professional. From the contract - very detailed contract - to the work and details, Dan made sure everything was up to our expectations. They changed our pool from a concrete jungle that had re-bars showing to a showcase pool, the way it was meant to be when the house was built.

He showed up when he said he would, his employees are true craftsman and were great to work with also. We wanted very low maintenance so he helped guide us to the best finish and equipment choices- we chose a quartz and pebble and he selected top of the line equipment for us from Jandy. We ran into some problems along the way unrelated to Dan but he helped us problem solve and was flexible in dealing with them.

Dan Ramos (owner) is a very knowledgeable, honest and straight forward person. Dan does not promise anything he can not deliver. Dan's estimate was not the least expensive, but after interviewing and receiving estimates from 6 other contractors, I felt the most comfortable with Dan. His crew and the whole deconstruction of almost 3000 square feet of concrete, installing pavers, relocating the equipment, refinishing the plaster, replacing all the coping, tiles and updating the spa was timely and on spot. We never thought the pool and the backyard would look as great as it does. If we had an issue, it was resolved quickly without argument. I highly recommend Distinguished Pools and will do so to anyone that needs his services

Very badly; delayed my pool repair for a week for nothing.

He was honest with me and told me he did not want to take my money because there was nothing he could do

Reasonable quote. Good explanations.

Filled out the online form on their website to initiate contact. Was called the next day by Dan Ramos, who worked around my schedule to schedule a visit to come see the damaged portions of the pool. Provided a detailed plan and got me a written estimate on that visit. Demonstrated a high level of professionalism and knowledge about the problem giving confidence that this could be fixed After hiring him. His team came promptly on the day scheduled and Dan came in person a little later on to make sure that things would go according to plan. I was not there while the work was done (job took 2 days), but Dan came to the job site each day and texted me pictures. During the job he was able to find ways to save me some money, even though it was more work for them, and credited me the difference, a tribute to his integrity. He also personally inspected the job the day after it was complete again, and found a small chip in the concrete and called his team to repair it without my prompting. All in all a very good experience from a professional that clearly knows what he is doing. Hopefully I won't have any further problems, but if I do, I would not hesitate to contact him again.

Dan was thorough in his evaluation of the repair, gave us a written estimate, and some additional information to consider. His bid was certainly not the cheapest, but he was by far the most professional and the most experienced in this type of repair. After reading the other reviews on Angie's list, and calling a couple of the references he gave us at estimate time, we decided to use Distinguished Pools. The work began when he said it would, and continued until it was finished. We live all the way in the South Bay, but he and the men never complained about the distance from Poway. Because I was on a jury during the first part of the repair, I was not able to weigh in on the new color combination before the workers put sealer over it.. The repair was great, but the color could have been better. I sent Dan pictures and we talked, and he said it was his fault that he had not had the men wait for me to weigh in on the color. He encouraged me to let them do it over so that we would be completely satisfied. He sent the men to re-sand and re-color and re-seal (not a small undertaking). And all of this was before I had paid him a dime. I was home for the recolor. He sent his color expert and we worked a long time to get it closer to the surrounding fake rocks. We are thrilled with it! I waited a month to review, because the pool water was too cold to try the slide, Dan told me to call if we thought it needed another coat (they put 2) of sealer, but it works perfectly. I can't thank them enough for a really good job and for adding a lot of service to this rock slide. One day the whole thing will have to be rebuilt, but for only $1200, Dan has given us some extra life out of this structure. It looks and works great. We are happy campers. I believe that with a bigger project, his bid might likely be higher than others, but that is because he will better anticipate the problems and/or contingencies of your job in advance. He is competent, professional, trustworthy, and fair. You can easily reach him by email, text, or phone. And in the end, you will get what you want.

The owner came out and stated he would be back in 2 weeks with a drawing. After 2.5 weeks he calls and say he can meet with us again in about another 2.5 weeks, when he is available. I asked that he send me a drawing and he stated it was his policy not to send drawings; however, he did send a bid. Now would anyone want to see the bid without a description of what they were getting. The owner has a HUGE ego and thinks only he can build a pool. I was not impressed with the attitude or someone not keeping their word.

The pool equipment displayed the No Flow error message. Our usual service guys diagnosed the problem as a faulty motherboard. I replaced ($400) it but the error would not go away. The service tech sent by our home warranty company diagnosed it as a bad flow switch but it turned out there was nothing wrong with that either ($85 for the service call). I called Distinguished Pools on the basis of AL's references. They sent Aciel within a day, and he quickly established that the problem was that the flow detector was incorrectly installed on the line. He came back with parts and charged their cost and his labor, which was not trivial as he had to decouple and reroute the pool/spa connection from the heater and the T-cell. He warned me that without draining the pool the connection might not hold because the line was wet despite plugging the line. I noticed a serious leak the next day, shut off all water to the pool, and called Aciel. He arrived on the same afternoon and redid the connections. The line has been holding since without a problem and the error message went away. Overall, I ended up spending nearly $500 I did not have to because I got bad advice. I am very happy with Distinguished Pools and will rely on them again.

Did not follow up with us to reschedule an appointment that he canceled. Was told that he was too busy.

Left message on answering machine Saturday. Got call on Monday morning. Was informed that my need for repair to small waterfall and pond, was not in their scope, as they are only interested in "exclusive" work. Was told to contact American Leak Detectors, even though I explained I know there is a total surface porousness, and not one leak.She then gave me the phone # of the national franchise operation, which then directed me to a Non- Angies List contractor.

It was very good. They responded right away and they were great. I'm very happy with them.

I will file a complete report when the work has been done, expected by the end of this year.

We ended up not going with a pool due to the cost. However, Dan was the most sincere and honest person I worked with and I had about 10+ pool companies come out and I felt like I was getting taken for a ride with all of them except for Dan. We do plan on putting that pool in some day and when we do I won't even think of calling someone else. Just about every pool company was nickel-and-diming me for things that Dan was going to do/provide standard. It's also apparent from the rest of his reviews that he is probably the best in the business in San Diego.

No response. When I called the second time, I mentioned to person answering the phone that there was no response from my first call. Still got no response. Seems they're too busy or the job wasn't interesting. At a minimum, a company should return phone calls to a prospective customer. UPDATE: They have since called me and we have scheduled an appointment towards the end of this week. He said that he had been having phone problems I am hopeful that things will go well from here.

Badly. Never got any services from this company due to the poor way they treated me as a prospective customer. I really felt they did not want my business

Dan and Distinguished Pools will handle everything…. His design work is amazing and the renderings are amazingly accurate. His crew is friendly and professional. We were thrilled with the entire process and of course the finished product!

This has to be at the top of the list for good experiences with a contractor you have never done business with before. I was very pleased and grateful for the good work and advice. Dan Ramos, the owner is very professional, helpful and has great attention to detail. He goal was from the start to insure that I was 100% satisfied with the end product. I am more than satisfied, and grateful for the excellent advice and encouragement along the way. Dan delivered as promised at the price we agreed on. However, he went well beyond just that with which we agreed. Dan did a lot of extra work at NO ADDITIONAL COST!!. He provided me with parts and material at cost. He even gave me enough material to complete my coping on my pond. Dan is very generous and great to work with. I would highly recommend his services to anyone who wants quality work at a reasonable price. And oh, the best thing of all.........he's a nice person with a good sense of humor.

I decided to have Dan Ramos of Distinguished Pools do my job because his price was comparable to the others I received, however the proposed work was much more thorough than others. Dan was very professional as were his workers. He started the job when he said he would and completed it early. His lead man was very knowledgeable and gave me some good ideas. They did a few extra things without any additional charge. They were easy to work with. When they were finished the job site was left clean. Dan told me if I had any concerns in the future he would come back. I would highly recommend them.

This was the third swimming pool we had designed and built. Distinguished Pools was the best swimming pool contractor out of the three. Dan Ramos (the owner) was "hands on" from the beginning to the end of the process. His crew was efficient and professional. I would highly recommend Distinguished Pools.

Dan was not the cheapest but he was still exceptionally good value. What really set him out from everyone else was: * he was really friendly and approachable and responsive - even after the final check was paid to him! * he took a personal interest in the work, he must have been round to the site about 30 times during this project * he paid for my kids to have swimming lessons * he was really honest and patient when we stopped work for some permit issues mid-way through * he really wanted us to be completely happy with the project and didn't stop until we were - and we are VERY particular people! I'd have no problem with recommending him to anyone in the future.