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Window-ology

Window Treatments, Awnings

About us

For almost 30 years, Window-ology has been offering a GREAT SELECTION of QUALITY PRODUCTS while providing EXCEPTIONAL CUSTOMER SERVICE. We are a Diamond Certified Company for 10 years running. We own our factory and Showroom located in Pleasanton. We carry all the named brands as well. Norman, Horizon, Hunter Douglas, Graber,Comfortex and more. We also are experts in motorization. We also sell both KE and Sunsetter motorized retractable awnings, Solar Shades and more. We sell Custom Draperies too. Call us about repairs. We can repair most major brands except Levolor. We do not repair custom draperies. Please provide your Name, Address, Email and Phone number. Thank you.

Business highlights

38 years of trusted experience

Services we offer

Blinds, Shades, Shutters, Roller Shades, Exterior Awnings, Motorization.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.624 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
4%
3
4%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 1-24 of 24 reviews

Sandy M.
08/2022
1.0
awnings
  + -1 more
Worse customer service ever. Took 3.5 months to receive my awnings. They lost one. Salesman ordered wrong size. Cancelled delivery appointments. And after all that trouble, offer no discounts.
Description of Work: Sunsetter Awnings

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$10,000

Marilyn J.
12/2020
1.0
awnings, window treatments
  + 0 more
No one responded.
Description of Work: Replacing wands on Levolar blinds
Rating CategoryRating out of 5

Thomas B.
01/2016
5.0
window treatments
  + -1 more
The initial meeting with the sales rep went well, but the follow-up was lacking, in our opinion. I was able to talk with the owner, and he personally took over our account and followed it through to completion. Between him and his installers, who were especially accommodating and very professional, the job had a flawless installation and we are very pleased with all aspects of the project. I'm still suffering a bit from "sticker shock" but we got what we wanted and maybe I'm just not up-to-date on what things cost nowadays.
Description of Work: Motorized custom drapes in two rooms

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Window-ology
It is great to hear your installation was flawless and that you are pleased with all aspects of the project! Thank you for working with us after the follow-up so that we could improve you experience and provide you with exactly what you wanted. We really appreciate the time you took to give us feedback. Thanks for the review!

Mollie M.
12/2015
5.0
window treatments
  + -1 more
I selected Window-ology to replace a set of plantation shutters that had fallen apart. They helped me select the right color and slat width. After installation, one section was not functioning smoothly. They came out to look at the issue and found that the section needed to be replaced. They ordered it and got it installed promptly. I was very satisfied with the outcome of the project and the installation and would certainly use them again for any future window treatment needs.
Description of Work: Window-ology helped me select new plantation shutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from Window-ology
Your planation shutters look amazing and we loved helping you select the perfect color for your home! We are thankful that our priority is always your satisfaction, and that we were able to take care of your window covering needs promptly. Thank you so much for you patience with the minor issue and for taking the time to write us such an awesome review! Please don’t hesitate to call if there is anything else we can do for you.

Randall H.
05/2015
4.0
window treatments
  + -1 more
unknown
Description of Work: New custom cellular and roller shades for a total of 14 windows in my home. |First appt went well. Yvonne was professional and gave us some good feedback that resulted in selecting something that we had never even considered. We are very pleased with the result! Unfortunately subsequent communication with company was hit and miss. I had to call back twice for pricing and date to install. There was a long wait period for initial order to come in. It was custom made so we expected this. Price quote was too high at first but I was able to negotiate down to a comfort level. | |One of the custom kitchen roller shades was manufactured incorrectly and thus hung awkwardly. The installer picked up on this immediately and recommended it be replaced. For some reason it took the company a couple weeks to decide to replace the shade rather than try to fix it. So we waited a few more weeks for the replacement to come in - but it was installed quickly and efficiently. The installers were skilled and very professional. | |We are pleased with the end result and even though they may have not been the cheapest bid they did a great job. The manufacturing defect was not their fault and they made it right with no fuss or hassle on our end. We would recommend this company!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Response from Window-ology
Thank you for your review of Window-ology! We are very thankful for your business. It's great to hear that the installation went smoothly and that you are satisfied with our product! Sorry for any hang-ups you hit along the way. We would love to serve you again in the future.

Nicole H.
01/2015
5.0
window treatments
  + -1 more
Fantastic. Took awhile for them to arrive but once installed they are perfect.
Description of Work: Shutters

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Response from Window-ology
[member name removed], thank you so much for this review! Window-Ology was more than happy to take care of those shutters for you. Let us know if you need anything else from us!

Jan A.
11/2014
5.0
window treatments
  + -1 more
Consultation was very professional and very helpful in choosing the type of shutters for my home. The installers were here on time and the installation was done beautifully. They even removed and disposed of my old mini-blinds. I am very impressed by this company and will use them again in the future. Perfect!!
Description of Work: Installed shutters in bedroom and living room, blinds on front door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,300

Response from Window-ology
It's our genuine pleasure! Our goal is to provide a "WOW" customer experience and it's wonderful to know that you recognize and appreciate the difference in choosing us! Thank you very much for sharing your experience with Window-ology, and we look forward to serving you again!

Mollie M.
10/2014
5.0
window treatments
  + -1 more
I am very happy with the product and installation. After the installation, several of the louvers were not closing properly. I called Window-ology and they needed to order a new section. Although there was an issue, they made the process simple and easy.
Description of Work: The plantation shutters we had were broken so we worked with Window-ology to replace them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from Window-ology
[member name removed], thank you so much for your business and for your patience with the hiccup! Window-Ology is glad you are so pleased with your plantation shutters. We look forward to serving you again in the future!

Judy M.
08/2014
5.0
window treatments
  + -1 more
unknown
Description of Work: Yvonne was wonderful. She listened carefully to the look I was seeking, understood my needs and was able to deliver just what I desired. I had cellular blinds installed. The order came through quickly and Shawn's installation was excellent.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Window-ology
[Member Name], Windowology is grateful for the review and your business. We are happy the cellular blinds were installed efficiently, and we hope to hear from you in the future!

Lisa S.
02/2014
5.0
window treatments
  + -1 more
We have used Window-ology twice. First time was in November 2012 for shutters in our family room. They were very responsive, on time for consultation and provided me a quote in less than 24 hours. We ordered, the shutters arrived on time and were installed by Window-ology. We were very happy with the result. One year later we were in need of a solution for 2 sliding doors on a southwest facing side of our house. We received the same great service. Overall very happy. I am sure we could have found a better price online or at a big box store, however the customer service and selection would have been compromised.
Description of Work: solar screening shades and plantation shutters

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Window-ology
It's our genuine pleasure [member name removed]! Our goal is to provide a "WOW" customer experience and it's wonderful to know that you recognize and appreciate the difference in choosing us! Thank you very much for sharing your experience with Window-ology, and we look forward to serving you again!

Esther H.
04/2013
1.0
window treatments
  + -1 more
My experience was horrible. I went down there and I spoke to one of the girls there and I said I needed some blinds and asked if someone could come out and measure them. She said, yeah I can come out tomorrow. I said fine and gave her my address and we made an appointment. No one showed up so I called the office and they said, we don't have you on the list. I told her that who I had talked to and the girl lied to them and said that her car didn't start so she was unable to go. I thought great, after the fact, no phone call. When the manager called me back to tell me her car didn't start I said, well, I've been sitting here waiting for 2 hours and the manager said, well, we didn't know. I said well, you should have known. So, that was the end of that. I didn't want to be bothered with them anymore.
Description of Work: I last used Window-ology last month to get some new blinds.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Window-ology
unknown

Larry F.
01/2013
5.0
window treatments
  + -1 more
Started in their shop looking at a variety of options - then they came out to measure. One window was oversize by the manufactures specs but Window-ology was able to custom build to the larger size. Installation took about an hour and a half. All went smoothly.
Description of Work: measured, built and installed new widow coverings for 7 windows of varying sizes. three cordless cell shades and four twin shears.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Response from Window-ology
Thank you Lawrence for taking some time to share your experience! It can be a bit tricky when you're dealing with a custom sized window! We're grateful that you chose Window-Ology for your project!

Gordon L.
12/2012
5.0
window treatments
  + -1 more
Alan and Norman came to take measurements and they gave me a quote right there. I really liked that they had so many different kids of shades that they carry, and took time to help me to choose. First, I wanted to go with different shades, but it turned out that they are beyond my budget, so I decided to go with Honeycomb since I had so many windows to cover. I also could choose the option of cordless since I have 3 small children. They immediately made honeycomb shades to those windows that needed them immediately and came back to install them in a few days. Rest of the blinds took about a month to be made, (I had like 15 windows, 2 sliding doors and 1 french door to install) and they installed them. Blinds are very beautiful. Norman was very easy to talk to and polite. I am very happy with their products and installation. I highly recommend them.
Description of Work: Cordless Honeycomb blinds on 15 windows and 2 sliding doors, 1 french door.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Response from Window-ology
Thank you so much for your kind words, [removed member name]! We truly appreciate that you took the time to share your story! We do have quite a large selection of window coverings. We do genuinely care about your budget and we want to give you the best options to stay within your means, but not compromise quality. Thank you again for choosing Window-Ology, we would be pleased to serve you again in the future!

harry H.
11/2012
5.0
window treatments
  + -1 more
We decided to make an investment in our condo by purchasing shutters. We like to think of ourselves as saavy, and did research on what upgrades tend to give a good ROI. Shutters (along with new paint & carpet, as well as appliances) are the way to go. The next question is what type of shutters. We have family members who swear by vinyl. The latest fad is the hybrid shutter. Once again we went to research and found that real wood shutters make the best investment. They also last a really long time and look great. So we started shopping around and having estimates come in. We only got estimates from Angie rated companies. After many review we came down to three companies. Alan Robinette from Windowology came out to our place and answered every question we had and then some. He is very friendly and knowledgeable and we appreciated him answering every question in depth. His business has been around for many years, and he has shutters in his own home as well. Alan has done business all around the bay area and what we appreciated was that even though we were a small job, Alan gave us his full attention. The only drawback that I could say, is that the initial appointment went long--we were expecting an hour and a half, but it took nearly three. This is unusual, but it wasn't a bad thing, just unexpected. We were on a budget, and Alan and Windowology were great at working with us. What set them apart, was that the shutter quality was high, and they had the sill caps that look beautiful put on. The only other drawback is that wood shutters have to be ordered, and it takes awhile. We paid up front but had to wait about 6 weeks for install day. I can honestly tell you that it was well worth the wait. The install came in and finished the job in a day. I was a little scared when I found out some of the guys on the install team were new and hadnt been with the company for a long time. But the foreman of the crew was very patient, directive, and precise to make everything right. The only minor thing was that I had to remind them not to place tools on the hardwood floor, because it scratches easily. Other than that, the workers were nice and fast working, and pretty good communicators. We've had the shutters for two months now. No problems whatsoever. We have used the shutters daily for light and heat control. They have made a difference in heat and light and others have commented on how beautiful they look. All in all, an A overall job. I'd go back to them for a new job or when we have a house for shutters first every time.
Description of Work: Windowlogy came and installed shutters to all windows in our 2B/2Ba condo (1140 sf.). They removed old blinds (eeeekkk!, installed beautiful window sill caps, and all new hardwood shutters and louvres.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Window-ology
[removed member name], Thank you for sharing your informative story! It's great that even after shopping around you chose to go with Window-Ology! We really appreciate your kind words! We hope that you continue to enjoy your wood shutters, and we welcome you back with any future projects in your new home!

Molly C.
01/2012
3.0
window treatments
  + -1 more
The representative came and measured, and then called me the next day with a verbal quote, not written. I asked for a few days to decide, and the representative said she would call back, but I never heard from her again so I went with another vendor.
Description of Work: Window coverings

Rating CategoryRating out of 5
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

$1,700

Cynthia R.
02/2011
5.0
window treatments
  + -1 more
Alan came over and helped me with the some ideas for the shutters in the bathroom, it has 3 windows with 1 having an arch. He came up with a beautiful and cost effective design for them. He also helped me with picking out different window treatments and materials for the family room and kitchen, I decided to wait on these and they were very nice about that, I didn't feel like Alan felt I wasted his time. Alan is very talented in helping you pick out the right design for you. The installers came and were very good at what they do, tidy and quick. This is the second time I have used them and will use them for all my window needs in the future.
Description of Work: I had them come out to give me an estimate on shutters for my bathroom and master bedroom. I also wanted an estimate and design ideas for my kitchen and family room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

J Scott W.
12/2010
5.0
window treatments
  + -1 more
We didn't use them because we found a better price, but the woman we dealt with was very professional, knowledgeable, and personable. She explained everything carefully and priced all the options we discussed. We'd recommend that anyone in the area who is in the market for window coverings get an estimate from them.
Description of Work: Gave us detailed estimates on shutters and shades for two sets of windows.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Iman B.
10/2010
5.0
window treatments
  + -1 more
A few years ago they came out and repaired a shutter that was damaged. They have just started work for me again. They have come out and measured twice and have now placed the order. They have been extremely professional. They have been accurate and thorough. They are friendly. I had them work for me before and they did a good job then, too. I have had really good luck with them. They have good quality and they are very professional. They give good, quality service. Their product is excellent. They are very clean and accurate. They are a little pricey but I think they are worth it.
Description of Work: They installed shutters for us.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bob O.
07/2010
5.0
window treatments
  + -1 more
It went very well and I paid probably $2,000 or $3,000 on that work. The quality was outstanding and the materials that we ordered was correct the first time and there were no need for call backs.
Description of Work: I used Window-ology 5 years ago and they provided almost covered every window in the house, which included everything from three large sliders, french patio doors and regular double home windows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Vickie S.
04/2009
5.0
window treatments
  + -1 more
See above.
Description of Work: A previous installer had damaged a valance for one of our blinds, but would not return my calls or make the effort to fix it. I contacted Alan at Window-ology and he immediately repaired the valance and also fixed one of my blinds where the cord was twisted. He was very courteous and professional, had the job done in 1 day, and didn't even charge me, stating that it was under warranty. I highly recommend them for all your floor and window needs -- you won't be disappointed!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5

MARK H.
11/2007
5.0
window treatments
  + -1 more
Great work!
Description of Work: Shutters installed in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

MARK H.
02/2007
5.0
window treatments
  + -1 more
The installer showed up on time and was friendly and polite. He did a great job and left my place immaculate. The shutters look fabulous!
Description of Work: Window-ology came to measure my windows for wood shutters. The owner was very knowledgeable and gave me information about all different types of shutters. I had several companies come out and give me quotes, but these guys were the most friendly, knowledgeable, and had great prices.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

JENNIFER S.
09/2005
5.0
window treatments
  + -1 more
WINDOW-OLOGY WAS VERY PROFESSIONAL. THE INSTALLATION WENT VERY WELL. THEY SHOWED UP ON TIME AND WERE VERY HELPFUL. WE WERE IN THE MIDDLE OF ANOTHER PROJECT AND THEY HAD TO STORE ONE SET OF BLINDS. THEY CAME BACK ON ANOTHER DATE TO INSTALL THEM AND DID NOT CHARGE EXTRA.
Description of Work: WINDOW-OLOGY MEASURED AND INSTALLED WIDE WOOD BLINDS IN FIVE ROOMS OF OUR HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

    Contact information

    4225 Stanley Blvd, Pleasanton, CA 94566

    http://www.window-ology.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 3:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    904282
    Trade License Authority
    State of California
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Window Treatments,
    Awnings

    FAQ

    Window-ology is currently rated 4.7 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 10:00 AM - 3:00 PM

    Window-ology accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Window-ology offers free project estimates.
    No, Window-ology does not offer eco-friendly accreditations.
    No, Window-ology does not offer a senior discount.
    No, Window-ology does not offer emergency services.
    Yes, Window-ology offers warranties.
    Window-ology offers the following services: Blinds, Shades, Shutters, Roller Shades, Exterior Awnings, Motorization.

    Contact information

    4225 Stanley Blvd, Pleasanton, CA 94566

    http://www.window-ology.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 3:00 PM