Window-ology

Worse customer service ever. Took 3.5 months to receive my awnings. They lost one. Salesman ordered wrong size. Cancelled delivery appointments. And after all that trouble, offer no discounts.

No one responded.

The initial meeting with the sales rep went well, but the follow-up was lacking, in our opinion. I was able to talk with the owner, and he personally took over our account and followed it through to completion. Between him and his installers, who were especially accommodating and very professional, the job had a flawless installation and we are very pleased with all aspects of the project. I'm still suffering a bit from "sticker shock" but we got what we wanted and maybe I'm just not up-to-date on what things cost nowadays.

I selected Window-ology to replace a set of plantation shutters that had fallen apart. They helped me select the right color and slat width. After installation, one section was not functioning smoothly. They came out to look at the issue and found that the section needed to be replaced. They ordered it and got it installed promptly. I was very satisfied with the outcome of the project and the installation and would certainly use them again for any future window treatment needs.

unknown

Fantastic. Took awhile for them to arrive but once installed they are perfect.

Consultation was very professional and very helpful in choosing the type of shutters for my home. The installers were here on time and the installation was done beautifully. They even removed and disposed of my old mini-blinds. I am very impressed by this company and will use them again in the future. Perfect!!

I am very happy with the product and installation. After the installation, several of the louvers were not closing properly. I called Window-ology and they needed to order a new section. Although there was an issue, they made the process simple and easy.

unknown

We have used Window-ology twice. First time was in November 2012 for shutters in our family room. They were very responsive, on time for consultation and provided me a quote in less than 24 hours. We ordered, the shutters arrived on time and were installed by Window-ology. We were very happy with the result. One year later we were in need of a solution for 2 sliding doors on a southwest facing side of our house. We received the same great service. Overall very happy. I am sure we could have found a better price online or at a big box store, however the customer service and selection would have been compromised.

My experience was horrible. I went down there and I spoke to one of the girls there and I said I needed some blinds and asked if someone could come out and measure them. She said, yeah I can come out tomorrow. I said fine and gave her my address and we made an appointment. No one showed up so I called the office and they said, we don't have you on the list. I told her that who I had talked to and the girl lied to them and said that her car didn't start so she was unable to go. I thought great, after the fact, no phone call. When the manager called me back to tell me her car didn't start I said, well, I've been sitting here waiting for 2 hours and the manager said, well, we didn't know. I said well, you should have known. So, that was the end of that. I didn't want to be bothered with them anymore.

Started in their shop looking at a variety of options - then they came out to measure. One window was oversize by the manufactures specs but Window-ology was able to custom build to the larger size. Installation took about an hour and a half. All went smoothly.

Alan and Norman came to take measurements and they gave me a quote right there. I really liked that they had so many different kids of shades that they carry, and took time to help me to choose. First, I wanted to go with different shades, but it turned out that they are beyond my budget, so I decided to go with Honeycomb since I had so many windows to cover. I also could choose the option of cordless since I have 3 small children. They immediately made honeycomb shades to those windows that needed them immediately and came back to install them in a few days. Rest of the blinds took about a month to be made, (I had like 15 windows, 2 sliding doors and 1 french door to install) and they installed them. Blinds are very beautiful. Norman was very easy to talk to and polite. I am very happy with their products and installation. I highly recommend them.

We decided to make an investment in our condo by purchasing shutters. We like to think of ourselves as saavy, and did research on what upgrades tend to give a good ROI. Shutters (along with new paint & carpet, as well as appliances) are the way to go. The next question is what type of shutters. We have family members who swear by vinyl. The latest fad is the hybrid shutter. Once again we went to research and found that real wood shutters make the best investment. They also last a really long time and look great. So we started shopping around and having estimates come in. We only got estimates from Angie rated companies. After many review we came down to three companies. Alan Robinette from Windowology came out to our place and answered every question we had and then some. He is very friendly and knowledgeable and we appreciated him answering every question in depth. His business has been around for many years, and he has shutters in his own home as well. Alan has done business all around the bay area and what we appreciated was that even though we were a small job, Alan gave us his full attention. The only drawback that I could say, is that the initial appointment went long--we were expecting an hour and a half, but it took nearly three. This is unusual, but it wasn't a bad thing, just unexpected. We were on a budget, and Alan and Windowology were great at working with us. What set them apart, was that the shutter quality was high, and they had the sill caps that look beautiful put on. The only other drawback is that wood shutters have to be ordered, and it takes awhile. We paid up front but had to wait about 6 weeks for install day. I can honestly tell you that it was well worth the wait. The install came in and finished the job in a day. I was a little scared when I found out some of the guys on the install team were new and hadnt been with the company for a long time. But the foreman of the crew was very patient, directive, and precise to make everything right. The only minor thing was that I had to remind them not to place tools on the hardwood floor, because it scratches easily. Other than that, the workers were nice and fast working, and pretty good communicators. We've had the shutters for two months now. No problems whatsoever. We have used the shutters daily for light and heat control. They have made a difference in heat and light and others have commented on how beautiful they look. All in all, an A overall job. I'd go back to them for a new job or when we have a house for shutters first every time.

The representative came and measured, and then called me the next day with a verbal quote, not written. I asked for a few days to decide, and the representative said she would call back, but I never heard from her again so I went with another vendor.

Alan came over and helped me with the some ideas for the shutters in the bathroom, it has 3 windows with 1 having an arch. He came up with a beautiful and cost effective design for them. He also helped me with picking out different window treatments and materials for the family room and kitchen, I decided to wait on these and they were very nice about that, I didn't feel like Alan felt I wasted his time. Alan is very talented in helping you pick out the right design for you. The installers came and were very good at what they do, tidy and quick. This is the second time I have used them and will use them for all my window needs in the future.

We didn't use them because we found a better price, but the woman we dealt with was very professional, knowledgeable, and personable. She explained everything carefully and priced all the options we discussed. We'd recommend that anyone in the area who is in the market for window coverings get an estimate from them.

A few years ago they came out and repaired a shutter that was damaged. They have just started work for me again. They have come out and measured twice and have now placed the order. They have been extremely professional. They have been accurate and thorough. They are friendly. I had them work for me before and they did a good job then, too. I have had really good luck with them. They have good quality and they are very professional. They give good, quality service. Their product is excellent. They are very clean and accurate. They are a little pricey but I think they are worth it.

It went very well and I paid probably $2,000 or $3,000 on that work. The quality was outstanding and the materials that we ordered was correct the first time and there were no need for call backs.

See above.

Great work!

The installer showed up on time and was friendly and polite. He did a great job and left my place immaculate. The shutters look fabulous!

WINDOW-OLOGY WAS VERY PROFESSIONAL. THE INSTALLATION WENT VERY WELL. THEY SHOWED UP ON TIME AND WERE VERY HELPFUL. WE WERE IN THE MIDDLE OF ANOTHER PROJECT AND THEY HAD TO STORE ONE SET OF BLINDS. THEY CAME BACK ON ANOTHER DATE TO INSTALL THEM AND DID NOT CHARGE EXTRA.