Valley Plumbing Home Center, Inc

Excellent quality, fast work (less than 1 hour) resulted in only a 1 hour service charge. Perfect results.

This is the second time I have used Valley Plumbing. The first time I had a gas line installed for a dryer and a new faucet installed in the kitchen. The charge for that service was 198.00. Shortly after I had to call them back as the kitchen faucet was completely loose. The plumber fixed it without charge. I called them again for a valve on a Bar-B-Que gas line. Some adjustments to bathroom faucets, and a toilet that was making noise. They suggested that I change parts inside the toilet. The toilet is 4 years old and Toto brand. I authorized the repair, they changed two parts on the toilet. The toilet since the repair did not fill well and was not emptying well. I called them back out on 06/11/2014 to check the work. The plumber said it was clogged and used the plunger. Afterwards, I flushed the toilet in his presence. The plumber said I was not holding the handle down long enough. I did not use a different technique of holding the handle than I did down prior to the repair on 06/06/2014. He was in my home for 10 minutes and wanted to charge me $154.00 for using the plunger. I refused to pay as it was a recall on their work and the toilet worked better before they repaired it. I would never use this company again and cannot recommend them.

Valley Plumbing arrived when they said they would and did quality work.

Took two visits, both prompt, courteous, and professional. (Ryan & Jason) Diagnosed the problem, started with the simplest remedy, moved on to the next remedy, which fixed the problem. Price was totally fair, including parts to repair leaky toilet valve. Super honest accounting of time and great work resulted in my being happy to pay the bill. Thanks Valley Plumbing!

The guys were punctual. Immediately identified the problem and completed the needed repair in a timely fashion. I would definitely use Valley Plumbing again.

They sent someone to look at the leak the same day I called and had the water heater replaced the next day.

It went very well. Seemed expensive for the time and effort.

This was my second opinion. Glad I asked. First quote was over $2000. This quote was half of that to do the same work. Ended up repairing the pipe with help of neighbor since I had already dug up most of the pipe. But Valley Plumbing came highly recommended and now I know why - they are honest, fair and knowledgeable. You can typically get two out of three, but they were the trifecta!

We called Valley Plumbing after discovering a leak in our water heater. We phoned in the morning and the technician was out with a new water heater within a couple of hours. Unfortunately for us it was a Saturday, so extra labor charges, but we were informed of that when we called. The technician was polite and kept the mess to a minimum. Not a fun item to spend money on, but happy with the service!

They fixed water damage in my kitchen and laid new linoleum.

We're glad that we haven't had anymore leaks, but if we did we would not hesitate to call Valley Plumbing.

Scheduled appointment for new commode installation and yesterday, when I called to confirm the appointment, the lady on line said " oh and by the way, there is a $70 charge to haul away the old commode. ". I promptly cancelled the appointment based strictly on principle. This would have been the third time I used Valley in last year or so, and it struck me wrong that they would do this. I think it had more to do that I had purchased my own Kohler commode, which did not allow them to over charge me for the fixture, thus, decreasing their profit. Really disappointing that I now have to find another reliable area plumber.

Great company. They are helpful and professional.

We will never use this company again. Four days after we paid a hefty $135/hour (during normal business hours, not overnight emergency hours), our drains were backed up yet again. We naturally called the company back to try to get somebody to come back out and re-diagnose the problem. We were told we would be charged at the regular rate for additional work, and that the invoice clearly states there are no warranties on blockages. This was obviously very disappointing treatment. To be charged top dollar only to be told that they would not guarantee their work AT ALL, even four days later, seems like terrible business. We would not expect them to guarantee work that had been done a week or a month after the fact, but after barely 72 hours, I would hope they would come back out at no charge. What's worse is that we were never told ahead of time that there would be no guarantee on the work they did on our drains. I would have liked to have known this before hiring this company at all and certainly before allowing the work to proceed. The technician did stop prior to performing some of the repair work and let me know that it was going to be expensive and to make sure I knew how much they were billing per hour. It seems like if he wanted to caution me before proceeding, he ought to have let me know the work would not be guaranteed. In retrospect, it is clear this company only cares about getting paid--not about providing great service.

After having a new furnace and heater installed I needed an automatic gas shutoff valve installed on the gas meter in order for the project to pass the Town of Danville inspection. I called 3 plumbers to quote the job and while Valley wasn't the least expensive they earned my business because: 1. They arrived on time 2. Their employee was knowledgeable and well spoken 3. Their motto is "Integrity before profits" and it is emblazoned on their truck 4. They left me with a Welcome Packet that provided information on their business and included a $10 coupon for future business The bids I received were $285.00, $332.00 and $400.00. I chose Valley and went with their $332.00 bid and used my $20 Angie's List coupon bringing the cost down to $312.00 The appointment was for today, between 6:30am and 9am. Kirk showed up at 7:15am and was polite and professional - even in the bitter cold this morning. He completed the work in about an hour, showed me how to use the new equipment and left me with the proper paperwork. I would not hesitate to use this company again in the future.

Names arrived at 10:15 ( I had a 9-12 window). He was professional and friendly, and explained everything well. I was very satisfied with the work done.

We didn't use their service because the time was after work hour and we might be charged higher than the usual service. Instead we did try to fix by ourselves. We fixed it. But their customer service was kind and honest.

No fuss, muss, or damage to the flower beds. I'll definitely call them for a plumbing need, and look into using them for other services they provide.

I have an old house in Livermore and needed a new kitchen sink and faucet. ( I don't use a garbage disposal) I hired Valley Plumbing after visiting their showroom. I am pleased with the work, fairly straightforward work and all was good.

Mark diagnosed our kitchen faucet leak is caused by a crack in pullout handle. Advised us to call Grohe to find out if part has a lifetime warranty.

Valley Plumbing was fantastic to deal with. They only carry the best water heater around and their techicians are very knowlegeble. Great local business!

They gave me a 12-4 window. I let them know the only time I couldn't be there was a 15 minute window when I had to pick up my daughter. They told me the only time they could come was the time I couldn't be there. I waited almost for hours and they pushed me back until the bottom of the hour. I am so disappointed. The time I had to spent waiting for their service was unnecessary and now I have to do more research to find a plumber after I have already waited a week to have them come out. I am extremely dissatisfied. I had to take off of work and miss an entire day of pay to wait on these people and they just don't seem to realize what I had to deal with to accommodate a plumbing service.

Lapse in having a current Business license in my city. I was not able to secure an appointment to have an inspection after having to get my own building permit (they told me they would secure for me) After several days & calls to Valley Plumbing, they finally did renew their license in my city. I will now be able to get it inspected. Frustrating & I had to take time off work to deal with this.

Very professional and friendly staff. Little bit pricy but nice quality work. I like that they have own trained staff (no third party contractor) for installation.

I called in the evening the night before, when we discovered the leak. In the morning I received a call that they could fit me in at 10, but moments after that they called and said the plumber could come now as he'd finished a job early. The plumber seemed very capable, and was courteous and professional. He did not get annoyed with my youngest trying to watch him and he even let her help a bit. The work went well, and we were satisfied with the outcome. We plan to do some more work with them in the future.