The Door Doctor

Andrew cheerfully replaced both springs in my garage door, explaining the process step-by-step. One of the springs had broken so I replaced them both. He also lubricated all moving parts of the door. The shop had given me an estimate for the work over the phone, which is what I was charged. The whole process took about 1 hour.

Excellent. Responded right away and set up an appointment for the following week. Andrew arrived promptly, installed the new opener, did maintenance on the garage door and explained the workings of the new opener. Was quick, efficient and courteous.

Awesome. Received a quote on the phone, person showed up to perform service. Did an excellent job.

Excellent. Purchased their product and installation was fast and easy. Reasonable price for product and service.

Recently my neighbor had Door Doctor out to fix his garage door. I asked if the repairman could give me a quote for a tune-up on my door before he left. To my surprise, the repairman came over, lubricated, and adjusted my door free of charge. I don't think you can get better customer service than that.

The Door Doctor employees are responsive and professional. I would hire them again. They did the job right the first time.

The work was completed professionally.

The garage door wasn't working, due to torsion spring break. I called the Door Doctor at 9AM, got an appointment for same day. The door mechanic was professional and polite, and completed the work quickly to my satisfaction.

Last November, my garage door came off the track and collapsed in a heap. I thought for sure I would need to replace it. Justin from The Door Doctor came out the next day and told me I would NOT need a new door and that he could take care of it. Amazingly, he fixed it so well one can hardly tell it was ever damaged. Moreover, it runs smoother and quieter than ever! Different Door Doctor technicians had to come back several weeks later to replace the one of the windows that shattered because the type of door I have is out of production.

Great service definitely knew what they were doing. Great experience

Friday morning at approx. 9:15 AM Called the office to report a problem with my garage door stopped opening. Nice lady who answered the phone tried to troubleshoot the situation with me. She suggested that we book the appointment. She indicated that a technician would be available that afternoon at approx. 2:00 PM Approx. 2: 10 PM Technician drove up in a clearly marked truck wearing the Door Doctor uniform. After discussing the problem the technician braced me for the probability that the unit was shot and may need to be replaced altogether. He then went on to inspect the device and found that it was a faulty capacitor. The technician replaced it with a new one from his truck inventory and then went on to tune up the door and opening system. Lubricated moving parts. Adjusted the alignment of the door. Retested the operation. All within about 1/2 hour tops. A potential $500+ replacement turned out to be a $20 part + service fee.

The Door Doctor tech left my house in Pleasanton and I felt compelled to write this review immediately. He finished replacing both garage door springs, lubricated and greased the chain for $260. The door runs and sounds smoother than ever. My appointment was for 10am with a 1 hour estimate. He arrived early at 9:25am, worked fast and efficiently and was driving away at 9:40am! I could not ask for anything better and I'm critical. I highly recommended the Door Doctor for any of your garage door needs...

This company has tuned up the garage door several times as it is pretty creaky (bad door). It has also installed a new garage door opener in the past as well. This time the spring on the garage door broke making it almost impossible to move the door. My husband set up the appointment, they were there on time. Fixed it and it was done. Very helpful and professional.

Selecting the doors and hardware was made easy by the very helpful Debbie Cyr. She took my general direction and showed me several options and their respective pricing. At the same time Debbie also helped us select locks and hardware for both doors. She was responsive to the design style I wanted and was very practical. She really taught us a lot about our choices. We never felt like we were oversold. We did price the same door and hardware at a local big box store and, with labor charges, the total cost would have been a little less--but, we knew we wouldn't get the same help in selecting the right door nor would we get the same painting and installation quality. The installation crew arrived on time with the doors prepainted and ready to install. Two guys worked on the front door and one worked on the install of the side garage door. The side door was installed within a few hours and worked like a dream. The front door took about five hours to install the door and the hardware. The team was very meticulous about fine details and the end result was a beautiful door that looks and works like a million bucks. About a week later we did have problems with the side door not closing correctly. I called Debbie and she had one of our front door install guys out to make the repair within a day or so. It's been several months and the door is still working great. This was the way home repair purchases should be done...high quality materials, attention to quality and detail by helpful folks who worked on our home using the same quality they would use on their own home. It was an excellent purchase and experience all the way around.

The Door Doctor in Pleasanton gets our highest rating. Joey answered our questions and she knew right where to look for the items we wanted. Mike's measurements were accurate, resulting in the installation fitting perfectly. The Door Doctor's painter left an excellent, smooth finish. The installers, Dennis and Rod, were on time, courteous, careful, efficient, and highly skilled. The lock parts were aligned properly, and the door works very smoothly. They used protective covering for our entry tile and carpeting. They cleaned up during and after the job. We are very pleased and love our new door.

Took time to check other garage door opener and make sure everything was adjusted properly. Great service.

Spring on the garage door broke, stranding car in garage. They came out the next day and did what they said they would, at a good price. Replaced the spring, suggested the new bearings. I'd done some surfing, knew he offered a good price, so said yes. No pressure, real happy w/ the results.

He showed up on time, explained what needed to be done and gave an estimate of how long it would take. He finished ahead of time and when I mentioned I planned on replacing the old school garage door with a roll up dorm he actually recommended against it. He said that the old style doors were less complicated so there were less problems.

We were able to get a same day appointment for the repair of 2 springs on our garage door. The cost was quoted over the phone, as by my description of the problem, they were able to tell me what was wrong. Kyle arrived promptly at noon. Unfortunately, while he was here, our power went out and he was unable to complete the job. He left to do another and then checked back with me to see if the power had been restored. It had not, so we rescheduled for the following morning. Another installer arrived (on time) and performed the work quickly. Would definitely recommend the Door Doctor for garage door repairs.

Same day service, did a great job.

They arrived on time per appointment. The person troubleshoot the issue and find out the short had shorted out my garage door. The person explained my situation and offered me a pretty good price for the garage door with installation and a keyless keypad entry. We agreed on the price and the person immediately start replacing my garage door opener. It took about 30-45 minutes and a few more minutes to adjust the tension. The person went through with all the features of the garage door and that was it. About a year later, I did have some issue with the door safety sensor, but they were very helpful in finding a solution. It turns out that the issue is the alignment with the sensors not lined/moved while the door closes.

My garage door would not roll up completely, not enough to get my car out. Jason with The Door Doctor came out the same day I called. It was a quick fix. He adjusted the spring and track, lubed everything and that was it. He didn't try to sell me anything. The cost was $55.00. I'd call The Door Doctor again. They were prompt and professional.

The Door Doctor was efficient and professional. He did not overcharge and did not try to sell us a more expensive service. We were pleased by his promptness and efficiency. We will use them again if anything goes wrong with our doors.

SO GLAD I came across this team. After seeing his work (Tim), it's obvious no DIY would have compared. Even the wires that connect from the garage door opener to the switch on the wall are pigtailed, then stapled down neatly and evenly (details that a pro takes care of no problem). He explained what he was going to do, did the work, tested all the systems, and was done in a nice time frame. I felt confident everything would be done right, and it was. Considering having the second garage door opener done, even though the old one still works! :) Oh, and in the middle of the job a second guy from the Door Doctor came by to help inspect my second garage door. He was and quot;on a breakand quot; and had time! My only wish is that they had a different color for the and quot;bumpersand quot; besides black (my old bumpers were light grey and looked better with my light-colored paint). Overall: Exceptional.

The TWO phone calls were abrupt and discourteous.