Richard's Heating & Air Repair

We have chosen Richards heating and AC to replace and move our furnace to the attic. We have done extensive research and received a few quotes, but at the end, what made us make up our minds and choose Richards - is the way we were not pressured into agreement, but rather given time to make our own choice and were given quite honest feedback and explanations for how to choose best furnace/ AC combo to meet our needs. It's rare when a company takes time to thoroughly explain the pros and cons of different models so we could understand our options. We did have one minor incident where they replaced the ducting and wanted to give us a surprise charge or $3500 after. We said we never asked for the ducts to be replaced and this additional charge was removed so all was good. We were scheduled for work pretty fast and are very happy with the way the crew did their work. Jose, Cole, and Olim were very professional and accommodative.. Arrived on time and always cleaned everything up at the end of the day. They also included us on some decisions vs just choosing it for us – like the intake placement and ac placement. We are very pleased with the results: much quieter furnace and perfect flow from air registers.

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I called the company to check out my heater/air conditioner system because the air did not seem to be flowing properly. Upon their inspection, they found my duct work had failed and had sections in need of repair and replacement. They scheduled an appointment for installation and was completed in one day. I could not be more pleased with this company. They did exactly what they said they would, when they said they could get it done. There are few companies out there that keep their promise. I give them my 5 stars for customer service. Thank you, Cameron Riegel