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MOLLY MAID OF THE TRI VALLEY/MOLLY MAID

House Cleaning

About us

BEEN IN BUSINESS FOR OVER 21 YEARS. WIII GIVE YOU THE PEACE OF MIND AND THE FREE TIME ON THE WEEKEND TO DO WHAT YOU LOVE AND TO RELAX.. COST IS DETERMINED BY THE JOB, AND YOU CAN GET A FREE OVER THE PHONE QUOTE AT ANY TIME. WE SEND PROFEESIONAL TEAMS OF TWO, IN MOLLY MAID IDENTIFIED VEHICLES. WE ARE FULLY LICENSED, BONDED AND INSURED.

Business highlights

36 years of trusted experience

Services we offer

RESIDENTIAL HOUSE CLEANING SERVICES, FULL RANGE. COMMERCIAL/OFFICES

Services we don't offer

WINDOW CLEANING.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.531 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
48%
4
42%
3
3%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.4
value
4.2
professionalism
4.7
responsiveness
4.8
punctuality
4.6
Showing 1-25 of 31 reviews

Jo M.
11/2016
5.0
house cleaning
  + -1 more
Water was already shut off and they did the best they can without water.
Description of Work: Move out cleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christine R.
10/2016
4.0
house cleaning
  + -1 more
The work is great and I'm very happy with the work they do.
Description of Work: I've been using them for housecleaning for a while now

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$147

Jennie S.
11/2014
4.0
house cleaning
  + -1 more
The first time was good so I asked them to come once a week regularly. then it got worse and they were sloppy. The bedsheets were on inside out and not even properly set on the bed so I had to do it over. Our things would constantly be misplaced because they would just shove them somewhere in the drawer or the cabinet and not put them back. onlY thing good was that they came most of the time on time.
Description of Work: Come once a week to clean our 5 bdrm house.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$170

Joselle C.
04/2014
1.0
house cleaning
  + -1 more
Scheduled appt for estimate. They never showed up or called. They kept me waiting half a day. Very unprofessional . A courtesy call would of been nice.
Description of Work: No call no show

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from MOLLY MAID OF THE TRI VALLEY/MOLLY MAID
Here at Molly Maid we never give on site estimate we always give an estimate over the phone. We are sorry if there is a miss understanding and we apologize.

Craig L.
01/2014
5.0
house cleaning
  + -1 more
Very prompt, thorough and professional. House is clean and neat when they finish. Bi-weekly. Still using.
Description of Work: Complete residential home cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

denise A.
11/2013
4.0
house cleaning
  + -1 more
I am not there during the time of the service but I trust them in my home. They do a good job. They damaged a blind and I asked them to repair it. I had to call four different times and each time they would apologize and confirm they have to do that. They have not followed through so I gave up and I am repairing it on my own. Overall, I am pleased with the service.
Description of Work: They clean my home twice a month and I have been using them for about eight months.

Rating CategoryRating out of 5
quality
4.0
value
4.0

Yes, I recommend this pro
$125

Angela V.
07/2013
4.0
house cleaning
  + -1 more
They were a little on the expensive side. There were 2 or 3 windows and they didn't want to touch those.
Description of Work: I used Molly Maid to clean a cottage.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$120

Ya-Hui M.
04/2013
5.0
house cleaning
  + -1 more
They do a good and thorough job with the cleaning. I always get two people who are very friendly and nice. I think their prices are in the higher end. Sometimes they are a little late due to the morning traffic.
Description of Work: I use Molly Maid of the Tri Valley for housecleaning. They come out once every two weeks and clean the house. They clean all my rooms, ceiling and change all the sheets.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$179

FRANCESCA P.
10/2011
4.0
house cleaning
  + -1 more
The good: The floors and furniture always look great. They know how to clean stainless steel without scratching it, and even move all of my plants out to the way to clean the window sill. The bad: They do a pretty good job overall, but I was really hoping for a clean bathroom. We hate to clean the bathroom. We've had them clean the house once a month for the past 6 months or so. The shower was never cleaned to my satisfaction by our regular crew, so I usually end up doing some additional cleaning the next day. When a new crew was sent the toilet was not completely cleaned. I just wish more attention was paid to really cleaning the bathroom.
Description of Work: We hired Molly Maid to clean the house once a month. They dust, vacuum, sweep, clean the kitchen and bathroom.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$120

J H.
07/2011
3.0
house cleaning
  + -1 more
Too much emphasis on dusting over actual cleaning. Bathroom floors still dirty after they came. Never got a window washed despite requesting it on 2 different occasions. Took out trash when there was nothing and put recycling in trash. Not having an exact time, but rather a window of when they might come, was inconvenient. It was better than nothing however I'm hoping to find another service that really cleans, not just cosmetically.
Description of Work: During past 12 mos. we had them come for biweekly cleaning which included vacuuming, dusting, cleaning sinks/tubs/toilets, cleaning stovetop & sink in kitchen. Take out trash. If requested, they would use customer's products, clean a window or two.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$102

Akansha G.
06/2011
5.0
house cleaning
  + -1 more
Hired them for move-out cleaning job. The service went very smoothly. When I called to schedule the service, someone picked up my phone instead of having to leave a message for a callback. She got my address, availability, scope of cleaning job and also got my credit card information. A week later 2 ladies came in a brightly colored Molly Maids car and did all the work on a Saturday afternoon while we were enjoying brunch at a cafe nearby. Since we hadnt moved into the house, we could leave it open to the maids and they cleaned everything I had asked for when I returned. I was very very happy with the service. One thing I want to mention - the place smelled amazing after their cleaning job. It has to be their cleaning materials, because we hadnt moved in yet and we werent using any deodrants. The smell was similar to that in upscale hotels - pleasant and clean but not over-flowery and uber-perfumy. The best thing is that after the job I couldnt smell any cleaning chemicals or strong deodrants/room freshners. I believe people sensistive to these chemicals/smells might appreciate this a lot. Thanks for a wonderful experience - you made our first week at our new place an absolute dream ! Very professional, very polite, very courteous and pleasant ladies. If the cleaning rates were a bit lower, I'd hire them on a regular basis, but this is a $$$, a luxury and an indulgence for me. :)
Description of Work: Hired their service when we moved into our new home / our first place. The sellers had left the place in a great shape and the kitchen needed some basic moveout cleaning. Services rendered: Oven Cleaning Refrigerator Cleaning Cabinet Cleaning Cleaning Stove top

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Dylan R.
02/2011
5.0
house cleaning
  + -1 more
After an initial cleaning to get started, we've had the Mollys coming by every two weeks for several months. It costs 109/visit for our 1400 sqft house (3 bd, 2 ba) with a furry dog and two cats. They do a great job and come at the same time with the same two Mollys every time. We are so glad we finally got this going b/c we just love having the Mollys keeping our house in check.
Description of Work: House cleaning- sweeping, vacuuming, counters, bedrooms, bathrooms etc. No windows, dishes or laundry.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

SCOTT K.
01/2011
5.0
house cleaning
  + -1 more
We are really happy with their service. They are here an hour or so to clean. They do their work fairly quickly. I believe we have only had 1 increase in price for the 2 years we have been using them.
Description of Work: They come every other week to clean our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$114

Saro I.
12/2010
5.0
house cleaning
  + -1 more
We actually stopped using them. Not because they provided bad service but because we decided it was not in our budget. While we used them they did a good job. They showed up when they said they would. They did a good job cleaning. We did not have any complaints. They were prompt. They are reasonably priced and they did a good job cleaning our home. They would respond when we would reach out to them. We would use them again in the future if we needed to.
Description of Work: They cleaned our house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Claudia and Renzo L.
11/2009
4.0
house cleaning
  + -1 more
This is our first time using them. They are fine and very reliable. I think their price is the market price.
Description of Work: Molly Maid is here right now cleaning our house. They come every other week.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$110

Douglas F.
02/2009
4.0
house cleaning
  + -1 more
After leaving a message with the office, I received a prompt call back from the manager. Within 5 minutes I had negotiated the price of the service and scheduled the cleaning for the next available day (2 business days later). The manager called me the day before the cleaning to confirm the appointment. On the day of the service the crew arrived about 10 minutes later than the range given to me by the manager. The two person crew was friendly and English speaking. They were very flexible in that I remained in the house while they were cleaning. They asked for immediate feedback, and took care of a few items they missed after I pointed them out. The service took about 3 hours, which was probably longer than normal since it was the first cleaning. I suspect that future cleanings will be shorter. The overall quality was good; I felt I did get what I paid for. They asked if I was interested in scheduling future services and I let them know that I would be contacting their manager to discuss. One day after the cleaning, the manager called me to follow up on the service and to ask about scheduling another cleaning. FYI - - Their rate structure is based on frequency of the service, so the more frequent the cleanings, the lower the hourly fee. This company is a good option over independent contractors as you can feel confident of their bonding and insurance, as well as the fact that you have an escalation point with the manager/owner of the business. I would recommend the company to others.
Description of Work: Molly Maids cleaned my 2000 sq ft.townhome.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$170

SCOTT K.
09/2008
5.0
house cleaning
  + -1 more
We recently moved in and have done some cleaning off and on but don't have a consistent cleaning plan. After lots of back and forth, we finally got our act together and called some housecleaning services. We used a cleaning service when we lived in the South Bay, and had some expectations of what we would get for the money, but weren't sure what to expect on this side of the bay. For the first cleaning, they set aside a fixed block of time based on your house size. Thereafter, it's a fixed weekly or biweekly amount. I called on a Wednesday and they were able to send over a team the next day at 9 a.m. Very impressive. I believe they finished ahead of schedule, but haven't seen the final bill yet. We had a smaller home in Cupertino, so the weekly fee was less, but they also washed the bedding, which was a nice touch. Molly Maids doesn't do the laundry, but they did all of the other cleaning we had done before, and did so with care and attention to detail. My wife had to instruct them on the right cleaner for our wood floors, but other than that, no problems. For now we are going with biweekly cleaning, as we aren't that sloppy. Per week it will be less than the $85 a week we were paying, so it seems like a good price. We'll see what happens over the next few months or so.
Description of Work: Cleaned our 1750 square foot, 3 bed, 2.5 bath home. Sweep, dust, vacuum, clean baths and kitchen.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Barbara & Martin R.
10/2007
4.0
house cleaning
  + -1 more
Although the workers sent to my home didn't speak English, I was still able to convey my thoughts to them. I found them to be very nice and they did a very good job cleaning my home. I plan on using this company in the future and would recommend them to others.
Description of Work: I have this company come out periodically to clean my eight room 1900 square foot home. I don't remember the cost for this service but I believe it was in line with what other companies would charge.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DAVID W.
06/2007
5.0
house cleaning
  + -1 more
It went just as expected. We will continue the service.
Description of Work: This price is for the initial cleaning. They did a great job and we plan to continue service at a lower rate every other week. They were professional on the phone and provided all of the information I needed. Although we did not choose based only on price - their price was very competitive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$252

PATTI M.
04/2007
5.0
house cleaning
  + -1 more
I was impressed with the professionalism, the preparedness (using their own supplies) and the quality of work. One time they appeared to have skipped one half of our granite counters leaving coffee grounds, and dust on the back splash. I spoke to the supervisor and she said she would go over it with the cleaning team. They seem to go very fast, which is fine (1 hour for a small 3 bedroom, 2 bath house) if they are thorough. I would prefer they took a little more time and made sure everything is done and double check things prior to leaving house. Will continue to use because of their quality organization, dependable nature and punctuality. House looks very nice when done.
Description of Work: Twice a month housecleaning. Kitchen, bathrooms, dusting, etc. Two person crew, and the supervisor phones the day before to confirm and let you know the time frame they will arrive. They provide their own supplies, even vacuum cleaner.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$102

ADRIAN W.
03/2007
5.0
house cleaning
  + -1 more
They were very professional and courteous on the phone. A reminder call was made the day before, so we knew roughly when they would be arriving. They are highly recommended.
Description of Work: They cleaned a house with two small kids.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

JOE C.
11/2005
5.0
house cleaning
  + -1 more
VERY GOOD. THE FAMILY WAS IN THE MIDST OF A MEDICAL SITUATION. THE PERFORMANCE OF THE CLEANING STAFF AS WELL AS THEIR RESPECT FOR THE FAMILY'S SITUATION WAS VERY MUCH APPRECIATED.
Description of Work: A COWORKER HAD A MEDICAL ISSUE THAT RESULTED IN THE FAMILY SCHEDULE BEING SEVERELY DISRUPTED. A GROUP OF US GOT TOGETHER TO HAVE THEIR HOUSE CLEANED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

NANCY W.
10/2005
4.0
house cleaning
  + -1 more
GOOD EXPERIENCE. VERY RELIABLE. THEY COME AND CLEAN EVERY 2 WEEKS. THEY ARE EFFICIENT, THOROUGH, POLITE, HONEST, AND VERY PROFESSIONAL. MY HOUSE LOOKS EXCEPTIONAL WHEN THEY HAVE FINISHED.
Description of Work: HOUSE CLEANING - CLEAN KITCHEN COUNTERTOPS AND FLOORS; CLEAN SINKS, TOILETS, SHOWER, FLOORS IN ALL BATHROOMS; VACUUM STAIRS; VACUUM AND DUST ALL LIVING AREAS, HALLWAYS AND BEDROOMS.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$110

SUZANNE H.
10/2005
5.0
house cleaning
  + -1 more
MOLLY MAIDS DO A WONDERFUL JOB. THEY SHOW UP ON TIME & DO A HIGH QUALITY JOB. THE STAFF IS ALWAYS SO EAGER TO PLEASE THE CUSTOMER & DO WHAT EVER YOU NEED DONE.
Description of Work: MOLLY MAIDS COME OUT TO CLEAN THE HOUSE ONCE A MONTH. THEY CLEAN THE FLOORS, CLEAN THE KITCHEN, BATHROOMS, & CHANGE THE BED SHEETS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

JOY W.
10/2005
5.0
house cleaning
  + -1 more
I WAS VERY SURPRISED AT THEIR EFFICIENCY. THEY MOVED AND CLEANED EVERYTHING. THEY WORKED AS A TEAM, AND WERE IN AND OUT IN 1 HOUR. I WAS VERY IMPRESSED WITH THE PROFESSIONALISM. THEY VACUUMED THEIR WAY OUT THE FRONT DOOR AND LEFT EVERYTHING PERFECT.
Description of Work: CLEANING OF TWO BATHROOMS, INCLUDING THE SHOWER AND BATHTUB. THEY ALSO CLEANED THE LIVING ROOM, HALLWAY AND THE KITCHEN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90
    • 1(current)
    • 2

Contact information

1233 QUARRY LN STE 110, Pleasanton, CA 94566

http://www.mollymaid.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

MOLLY MAID OF THE TRI VALLEY/MOLLY MAID is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: 9:00 AM - 12:00 PM

MOLLY MAID OF THE TRI VALLEY/MOLLY MAID accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, MOLLY MAID OF THE TRI VALLEY/MOLLY MAID offers free project estimates.
Yes, MOLLY MAID OF THE TRI VALLEY/MOLLY MAID offers eco-friendly accreditations.
No, MOLLY MAID OF THE TRI VALLEY/MOLLY MAID does not offer a senior discount.
No, MOLLY MAID OF THE TRI VALLEY/MOLLY MAID does not offer emergency services.
No, MOLLY MAID OF THE TRI VALLEY/MOLLY MAID does not offer warranties.
MOLLY MAID OF THE TRI VALLEY/MOLLY MAID offers the following services: RESIDENTIAL HOUSE CLEANING SERVICES, FULL RANGE. COMMERCIAL/OFFICES
WINDOW CLEANING.

Contact information

1233 QUARRY LN STE 110, Pleasanton, CA 94566

http://www.mollymaid.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
9:00 AM - 12:00 PM