JE Moore Air Conditioning & Heating

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JE Moore Air Conditioning and Heating came out twice to repair our AC unit. They were honest, dependable, and just phenominal. They were on on time and very professional. I was very pleased with the service.

He was pretty great. We were having a problem and it was suggested I have it cleaned so I gave them a call. I will definitely continue to use them in the future.

I was looking for someone to check our furnace and air conditioner unit and provide basic maintenance. Nothing was wrong / broken, but both the furnace and air conditioner needed to be cleaned (at the least), and I wanted to make sure that they were both operating at optimal levels. I also thought this would be a good way to 'test' a provider in case we should experience any troubles in the future. I have had two appointments with J E Moore. Making the original appointment in Sep2010 was easy/straightforward... and J E Moore called me to schedule the pre-paid follow-up in Feb2011. Both times, the technician arrived at the scheduled time, and he was very polite and professional. I was surprised at how much time he took with each piece of equipment... After, he went over what he had done including a couple of adjustments, a number of tests and their results. The maintenance package I purchased is for four maintenance/service visits and include both air conditioner unit and furnace with appointments coinciding with the heating/cooling seasons. The 'package' also comes with other benefits -- I (luckily) have not yet had to take advantage of any of these. (P.S. -- No hard sell and no attempt to up sell.) The maintenance has definitely made a difference -- our gas usage has dropped significantly after the maintenance was performed when compared with the last three years, and although we have not had many 'hot' days, the air conditioner seems to be running more efficiently - it cycles on/off less frequently. We have more than made back the price of this maintenance contract. I have used other HVAC providers... and J E Moore far outperformed. I find J E Moore very honest and trustworthy.

I was very appreciative that Vade, the service technician, was able to take extra time to throughly inspect my new heating & A/C system and correct the problems caused by the previous contractor's shoddy installation. The most serious problem was the acrid smell coming from the furnace which the original installer had said was "normal". The incorrect installation of the exhaust pipe which caused the smell and potentially could have exposed my family to CO gas poisoning, was discovered and corrected by the Aire Serv technician, and for this I feel very grateful. I should also mention that the standard diagnostic fee of $82.00 was waived. All-in-all, Aire Serv gave me superior service and I wouldn't hesitate to recommend them to my friends and neighbors.