Flanders Heat & Air Systems, Inc.

This was the WORST company I have dealt with! If there could be negative stars I would give the that! They came out to fix one of our air conditioners and said they needed to order the part. We were left on a 3 day weekend with no air conditioner when it was over 100 degrees. Then they did not want to search for the part and told us they could NOT repair it and left us with a broken air conditioner in a heat wave. They would not have the common decency to come out and put the air conditioner back in a semi working order. I am beyond disgusted with this company and would not use them ever. They took our money and will not refund it back since they were unable to fix the problem! NEVER USE THIS COMPANY NEVER USE THIS COMPANY NEVER USE THIS COMPANY NEVER USE THIS COMPANY NEVER USE THIS COMPANY

Very patiently the technician explained the issue and provided solutions.

Called and scheduled appt. w/ Marge. She is the office mgr/service coordinator. Very helpful, polite, and courteous. Service tech was Matt who came to our house. Matt performed the furnace inspection and cleaning/maintenance. He educated me on some of my furnace functions as well as informing me that my old thermostat was so to be shot/dead as battery acid had leaked into the system. He advised to get a new thermostat. Overall, he performed a thorough inspection and I was satisfied. To update further, I purchased a new wall thermostat and installed it myself. Followed the directions and called the thermostat's manufacturer for assist. It is just too coincidental that now my furnace will not operate, nor do the electrical wires that even operate my furnace/AC even register that they have energy per the voltmeter I used to test it. I have left a message for Flanders and I expect/hope that they will come back to follow up. 11/15/15 The technician Matt from Flander's did come back out to look the furnace. Prior to his return appt., I was able to get my furnace operating. When Matt came, I informed him of this and he just wanted to make sure that things were operating normally. Came in, verified things, and left. After he left, the furnace didn't come on b/c my house was already at my set temp. This brings me to the next AM when my furnace was to come on based on the program/schedule I had set. It did, but it was not blowing heat. So, I again had to call Flander's back out. Matt eventually came back on a Thurs., inspected, and informed me that a relay had failed and that he would have to order the part. The part was never taken out to get the part numbers, maker of the part, etc. The next day I got a call from the office mgr Marge that the part can't be located. I s/w the owner Bret and he stated he would come by. He came out, looked at the furnace, and stated the furnace manufacturer doesn't make the part and that an aftermarket part may not fit. He said that even if he had the part, he would not want to work on it b/c of its age and the risks/liability. He informed me that b/c of its age, I should consider a new one. He denied that he was trying to sell me a furnace when I called him out on this. Fast forward one week. My wife and kids all had to deal with a cold house and less than comfortable conditions. I go to the furnace myself and investigate. I ensure all electrical is dead/off to the furnace, remove the wires from the part, and remove the part/relay. After work, I swing by a recommended appliance parts store (Appliance Parts Distributors in Dublin, CA), but they don't have the part. They did help me to identify the part number and manufacturer, and showed me that it was available from online sites. Thumbs up to them for helping me locate the part. I went home and ordered it. It came two days later, I followed the picture I took of the old relay to wire it, turned on the power, and have been getting heat ever since. I called Bret to find out why they wouldn't take out the old relay, note the part number/maker, or just take the part with them to find it, and he stated they only deal with the furnace manufacturer to get parts. I stated that the relay was an aftermarket part and was able to be found accordingly. He said that they are not going to search the internet to find the part. Whatever the case, I can't say that I trust Flanders/Bret. Even if he said otherwise, perhaps it is easier to recommend replacing an old furnace vs. locating a part. But, that's what the internet is for. I give a thumbs up to the tech Matt for troubleshooting the bad part though. Matt was always professional and informative in the times he came over to inspect the furnace.

Excellent service. The repairman came on time, had shoe covers to protect the carpet. Examined the furnace and identified a problem, which did not work. He then recommended the blower be replaced. He replaced it and all was working. The price of the blower and service as reasonable.

He came on time, he was friendly, knowledgable, all positive.

The technician was helpful and professional.

Excellent, on time and budget. A/c worked great again.

It was very disappointing. He wasn't able to answer my questions and he didn't seem to have any idea why he was there. They were prompt. They could have at least gave me a response to my questions. I would tell a friend don't bother, don't call them. He said he would talk to someone that could help me better but nobody got back with me.

Tech arrived promptly, Checked A/C unit thoroughly and confirmed gas pressure and no leaks. Inspected furnace and did not find problems. Asked me a couple of times if we had had any problems and was very willing to answer my questions. I don't know what this cost since service was for rental property and landlord paid.

It was not a good deal actually. I thought it was a waste of money. They really didn't do any cleaning. They just did a brief inspection and that was it. One guy came out and he was punctual. He was courteous and I guess he knew what he was doing.

The technician was professional and performed the service well. He was here for 30 minutes. The repair did not involve any parts and was completed within that time frame. I paid $29 through Angie's list for a discounted 'service diagnosis' and was charged an additional $90 for the repair. I wasn't sure if the technician knew I'd already paid through Angie's list, so I followed up with the office. After two attempts, I received a response that they did know I'd paid for the diagnostic. I was never able to clarify what the charge would have been if they had simply showed up and done the repair in 30 minutes. I would use the vendor again after clarifying what their actual hourly rate and minimum is.

The service went okay. My experience with them was uneventful so it was good. They did fine. I got my money’s worth so that was good. I would possibly use them again in the future.

Flanders Heat and Air is simply amazing. I purchased a certificate from Angie's list for a service call from Flanders Heat and Air. When I explained on the phone that I was having problems after installing a wifi thermostat, the technician from Flanders suggested that try replacing a fuse before they need to examine the system. He took a picture of the fuse I would need, texted it to me, explained which one to buy and where to get it. I bought a box of fuses from an Autozone for a few bucks replaced the one that blew and everything worked fine. I called to say thank you and asked what I owed and they said I owed nothing. I never expected that. I still have my certicicate saved away in case I need it again some day as he said it never expires. I would recommend Flanders to anyone looking for old fashioned, honest to goodness, neighborly service. All I can say is WOW!!!

Excellent experience. Great attention to detail during installation as well as cleanup.

It went very well. quick, professional and courteous.

The guys were early every day and they sat outside in their trucks until precisely 7:30, then they rang the doorbell and began working. Although our house was a disaster from our multiple other projects, they were extremely careful to cover everything as they worked. They also did not complain when they were under the house and we had a floor sander running. Upon reflection that must have been awful for them and I feel really bad that we were re-doing the floors at the same time. The guys who did the work were extremely kind and professional. Brett was onsite frequently and even found someone to help us with debris removal for another project we were doing. Marge (in the office) was also very nice and easy to work with. I think Brett takes pride in his work and makes sure that those working for him hold up to his high standards.

At the appointed time, a nice young service man came on June 10, 2014. He spent about 40 minutes inspecting one of the two 7-year old air conditioning systems in our home. He put 2 new caps on the A/C unit outside to prevent leakage of refrigerant. He also stated that the system had too much refrigerant and he took excess amount out for extra fee for proper disposal. We were charged $150.00, making the total charge of $205.00 including the $55.00 prepaid. A couple of days later, I called the company again because the A/C system was not only not working, but it was blowing warm air instead of cold air (it never happened before). An appointment was made for next day, 6/12/14, between 12-2 PM. Bret Flanders the owner was supposed to come, but he did not show up nor called us for the delay. After waiting for well over an hour, I called the company and talked to Bret. He said that he was running late (no apologies) at the current job and could not keep the appointment for the day. A new appointment was made for next morning, Saturday, 6/14/14, at 9:30 AM. Next morning at around 9:30, however, Bret called to say that he was running late. Unable to wait any longer, we set another appointment for the next day, Sunday. Bret came on time and proceeded to inspect the A/C system that we had problems with. While inspecting, Bret mentioned that the problem could be the fan blower or the system's motor or the thermostat or perhaps the entire unit, He added more refrigerant to bring the level to "perfect" balance (no explanation why it had been taken out in the first place) and also switched (?) a bypass on the circuit in the electrical unit in the attic so as to prevent it from activating a heating unit. At the end of his service that had taken a little more than an hour, Bret Flanders asked for $75.00 and pointed out that our thermostat was not working properly and recommended to replace it. When my wife mentioned that she might seek a second opinion and questioned why we had to pay additional fee for the service that should have been done right the first time, Bret got ballistic and belligerent, accusing my wife that she was a"cheater," taking his livelihood away from him, saying how much time he had spent. Bret finally accepted $50.00 for his services. My wife had a valid point, but I wanted to get rid of him by compromising on the fee because I did not want to have anything more to do with the man who was intimidating, unprofessional, incompetent and expensive. This review would not have been reported if Bret Flanders had properly apologized each time he was late or unable to keep his appointment, or if he had expressed sincere regret that his employee's service necessitated second visit, or if he had not been so rude and belligerent toward an old couple (mid-70's) who could hardly handle physical intimidation.

The provider came out and gave an estimate. I chose not to have the project completed at that time. When I called back a few months ago, the estimate was higher than the original. I might use them in the future depending on their pricing model.

Their service was great, the tech. showed up on time, was able to diagnose the problem with our heating and air conditioning, and fixed the issue in a little over an hour.

The service was great, I was satisfied. There were no additional charges on top of the $29.

It was nothing special. Somebody came and just had a look at the heating system and said everything is fine because he could not reproduce the problem. But the problem was still there. He came out when we agreed that they should come, so they were on time. He was very polite and nice but he was actually not solving our problem. There were no additional charges beyond the big deal amount. We then changed our system completely. It was not pricey because it was a deal from Angie's List.

The back room in our house was only getting cold air through vent. Purchased Groupon for $29. The technician arrived on time, checked out the furnace, checked out the vents, before proceeding to crawl space. Duct leading to back room was disconnected at "Y" joint so he reattached and taped together. Although he told me what the fix was before he did it, he did not tell me there would be an additional $160 charge for this. Very disappointed to have a service performed and then later being told the cost. In fact he was not planning to charge me at all until he called the office and then had to come back into the house to charge me the extra amount. As a side note, I was very surprised that he went into the crawl space with no protective clothing or dust mask. Not my issue, but the company should take better care of their team members.

Amazing. Told me I could spend money to upgrade my furnace, but that I probably had another 5 years os use out of it.

Bought the deal for them to look over my furnace. My blower and pilot were working but it wouldn't produce heat. They came this morning at 7:30 AM, identified the problem and fixed it. It was a simple fix, but something I couldn't figure out.

The technician arrived on time. He perfumed the tune up. He changed the filter. We were satisfied with the service. We were satisfied with the service.