Galaxy Appliance

The fan in our freezer stopped working on the Friday of Memorial Day weekend, leaving our refrigerator cool but unable to get cold. We found this company on Yelp and noted they are licensed for large appliance repair. We have a Kenmore that is about 15 years old. The freezer was fine. The website lists multiple locations. We contacted the Dublin location by phone and email. I received an email response the same day. Although they could not come out that day (Saturday of Memorial weekend), they sent someone out on Monday despite being a holiday. We later learned we were dealing with the Pleasant Hill location. They told us their service travel fee was $79 but it would be deducted from the bill if we chose to proceed with the work. We were given a 2 hour window for arrival. On the day of the service appointment we were kept apprise of the technician's arrival by text. We especially appreciated the technician texting us when he was about 20 minutes away. Our technician was Paul . He was great. He wore mask, gloves and shoe covers. He took the time to look at the appliance and checked the specs of our unit online. He needed to access the fan through the freezer. He waited patiently while we emptied the freezer. If we had known in advance, we would have had the freezer emptied before he arrived - but he didn't appear to mind waiting. The drain in the freezer was also frozen over with ice. He had the equipment to thaw the ice (a steamer) - He was able to access the back drain and fan without breaking any of the plastic parts and was careful to re-install all the screws when he was done. He told us the fan was in good shape - just stopped by a clump of dust. We appreciate that he was honest and didn't just sell us a new fan. He assured us that we had a 90 day warranty and if the fan stopped working in that time we could pay for a new fan and have then install the unit for just the cost of the fan. He felt the fan and unit would last at least another 4 to 5 years but we plan to replace the unit before then. A new fan would have been another $95. We were charged $250 less $25 discount (offered on Yelp.com). Evidently they have a minimum $200 labor fee. Their service fee is on the high end compared to other companies, but they are licensed. It was clear Paul was knowledgeable and knew what he was doing. The freezer looked like new when he was done. He was neat and kept the area clean. We provided a towel at his request to wipe up any excess moisture. He was very helpful and informative about what he was doing. We couldn't have asked for a better experience.