FLOORS TO GO

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When my wife and I decided to replace the carpet with either laminate or hardwood, we went to several different flooring companies to get quotes and get information. Floors to go was our 3rd visit. Cameron the owner spent a good 40 minutes explaining the differences between various floor types, pros and cons and showing us samples to take home. Chris who came to take the measurements at our home and he was also the installer. Chris stayed a good hour just talking and explaining how the install would go, and what to expect, and answered all my questions. Floors to go was not the cheapest (nor the most expensive) but their attentiveness and willingness to address any concerns we had, no matter how small the details won our business. The install didn't go perfect, there was a small problem regarding a mess left from removing the grout, but Cameron took care of it, and the problem was solved. The way I see it, mistakes happen, sometimes things can be overlooked, what matters is how the company rectifies the mistake, and Cameron did just that, they fixed it 100% made sure I was satisfied with the solution and moved on. After the install was finished, there were a few spots I had a concern about. No problem, Chris was over the next day (On a Saturday!) to fix the issue. It's unreasonable for me to expect everything to be perfect the first time, what matters to me is the company's response to the problems. Cameron and Chris were awesome. After winter we will be looking into new carpet for the bedrooms, and we will absolutely go back to Floors to Go for this.

Awesome company. Stayed completely on schedule and kept me in the loop the whole time. Cameron and his staff really know how to do the job right.