Second Generation Roofing Inc

This has been the worst experience I have ever had with a company in the 37 years (and 8 properties I own). The most important thing I can pass on to anyone from this horrible experience, is to make sure you do most of your dealing with them via email and not on phone conversations or text, because they do no stand behind what was said or texted. In my original conversation with Jackie Farris, the office manager at Second Generation Roofing, I had advised her that the Property Management and HOA at my son's complex required that all the roofs be some sort of charcoal gray color. She sent me a pic of a charcoal GAF roof sample in an email. I responded by phone asking for a lighter gray as the 2 story peak roof home was already very hot upstairs much of the time. She responded in an email: From: Subject: RE: Roof Shingle Sample Color & Gutter Screens Date: September 16, 2021 at 1:44:16 PM PDT To: "'Kim Sousa'" Hello, Here are the colors for the gutters, and also a picture of the lighter gray you were asking for ( there are 3 different grays Thunderstorm Gray, George Town Grey and Moiré Black). Hope that helps. Thank you, Jackie Farris Office Manager Second Generation Roofing, Inc. (707) 765-8512 I responded again by phone with Jackie letting her know I liked the lightest one, "Georgetown Gray." Next email: On Sep 29, 2021, at 9:28 AM, Kim Sousa wrote: Hi Jackie, I can’t find the pics anywhere of the roof I picked. Next email to Jackie: From: Kim Sousa [mailto:kksousa@comcast.net] Sent: Wednesday, September 29, 2021 9:38 AM To: Second Generation Roofing Subject: Re: Second Generation Roofing - Updated Bid Proposal & Contract - 8290 Windmill Farms Dr. Cotati_21-269 I found it - Georgetown Grey 50 yr. shingles and Deg. white covered gutters. On Tuesday 10/05/21 I met with Noel (Second Generation appraiser), and paid him $10,275 in cash for the roof, gutters, and permit. I stated to him that the roof looked "dark." When I got home that evening I went over the pictures my son had sent me of the shingle packaging and found it was not "Georgetown Gray" shingles but a completely different brand (GAF) in Charcoal (GAF's darkest roof they make). This is totally opposite of what I had repeatedly discussed over text, phone and email with both Jackie and Noel, that I wanted the lightest gray roof, not black. They denied any error on their part since the contract stated "charcoal" under roof color. I was not concerned about the word, as Jackie and I had discussed choosing a the lighter gray color, and often were refer to the gray colors as charcoal shades as well. My email confirmed I had chosen the lightest Georgetown Gray in some other brand she email me, and they put on the blackest roof from GAF in charcoal. I am sickened by all of this. It was expensive, and they made an error they are not standing behind. My son's home will now be hot for years to come, and they could care less. I would never use this company. I will be filing a formal complaint with the BBB and the contractor licensing board, as well as leaving as many negative reviews as possible.

Couldn't have been better. The crew arrived at the time we were told on both days and were working at once. All workers were cordial and friendly.

We have not hired any roofers yet. The costs were way above what we expected. Pierre was very knowledgeable and informative. If we could afford the price today I would hire him

They arrived on time and did excellent work for a reasonable price.

I called this business three times and submitted a request form on their website to try to get someone to come out and give me an estimate to replace a roof. Although the receptionists were very nice, there was no follow through. No one contacted me to make an appointment to review the roof to provide an estimate. Very disappointing.

I was extremely happy with price and workmanship. Staff were professional, courteous, and timely. I would recommend Second Generation Roofing to family and friends.

Steve came out to provide an estimate for a roofing job on my home. I had a previous estimate and work description for comparison. Steve inspected the roof and stated the roof was not in need of repair or replacement for a few more years. This was in stark contrast to the initial appraisal. I greatly appreciate his honesty and description of why the work is not needed at this time. I will definitely call Second Generation for any future work.

I called twice and left messages. they never called back.

It was fine. It was probably six months ago, maybe almost a year. They're good.

The estimate was free. They were on time. It was the first time I've dealt with them.

Steve's crew was outstanding. They got the job done in just over two days, including a complete re-roof, new gutters, and two new sun tunnels. They repaired dead wood as needed, vented where necessary, repaired chimney casing, manufactured gutters on site (in green to match the roof!), installed them, incl metal grated guards, and it all looks quite fine.. They were always on time, professional and courteous. They did everything they said they were going to do, cleaned up beautifully, installed sun tunnels they told me I would love -- and they were right. They outbid three other local roofers and honored the Angie's list discount.

Mikayla replied via Angie's List three days later (8/13) and asked for more details and my phone number. By then, I was out of town, but I did reply to her two days later (8/15) with my number and details. I explained that I was away but would be back for the proposed dates. I asked her to call me back, but she never did. I sent two additional messages via Angie's List (8/19 and 8/22) and I left them a voicemail (8/20). It's been two weeks since my original request and they never commented on the proposed dates that I submitted. I received no contact other than the one message on 8/13. I understand that many local roofers are busy this season, but I would have appreciated a brief message from them--even just to let me know that they are too busy to help me. For that I would gladly give them a high rating for courtesy. -------- Update: I got a call back after I posted this review, but by then was no longer interested in getting the estimate from them.

Dale was very professional. His expertise and suggestions were appreciated. He was very prompt in getting us the written estimate, both via e-mail and snail mail. We decided to go with a different company because we decided to install solar panels at the same time as the roof and went with a company that does both.

They were overall excellent. The estimate was the same price we were charged when the job was completed. We got 3 bids and Dale came in the lowest. We waited over 1 month to make our decision and Dale still honored the original estimate. My only complaint would be that Dale did not honor our Angies List coupon. He instead said he would knock of $300 if we started work immediately, which was $200 less that the value of the coupon. AND then, when he did not subtract that amount from the contract he stated that he would instead pay for and obtain our permit from the city. This saved us over $200, but still less than what we would have saved had he honored the coupon OR knocked off $300. That said, the crew was great. They were prompt and very clean, which to me are very important. Anybody can put on a roof, but how the crew treats your property and whether or not they arrive on time is a big deal. There was one small issue which was very visible. When Dale came out for the final walk thru, I pointed out the problem and he had his lead guy back on site within 2 hours to fix the problem. Overall, I would highly recommend Second Generation. The quality of work trumped the the fact that the coupon was not honored...just be aware of this going in to the job.

They did not charge me 1 cent for coming out. They asked me why I wanted a new roof because the roof was fine. "Angie's List provides us with names of great Service Providers, when a roofing company turns their back on an $8,000 job, because the job was unecessary. I believe Angie's List has found a jewel."

I called four roofers for estimates. Two responded right away, one never did and one called three weeks later. Stephen from Second Generation called back within an hour or so and did the estimate the next day. I got it in an email a day later. His was the lowest bid, not by a lot but still the lowest. I had a leak problem and he was the only one who told me what caused it. That, along with his responsiveness, gave me confidence in his companies ability. I had a couple of follow-up questions and when I called him he either answereed immediately or called back within an hour or so. When I told him I wanted him to do the work he came out with color samples and a contract the next day. His crew showed up promptly on the day the job was scheduled. They finished in a day and a half and left my property cleaner than when they started on both days. I got what I wanted, when I wanted it and for what I was planning to pay. The roof looks great. They even threw in a couple of small extras. You can't ask for more than that.

They worked with all the tenants as to the best times, even did some weekend work. Provided me with a fair price. It was an owner's hands-on project which i appreciated.

The estimate was comparable to another estimate that I had received. He was a nice guy to work with and he did come to give the estimate and the company that I used seemed to have a more responsive system in place. The other company was more detailed in the estimate as Second Generation gave a vague estimate. He did email the estimate in writing. He did follow up with a phone call as well.

Originally, they suggested a much less costly fix which, unfortunately, did not work -- not their fault, just not the right part of the roof. So, subsequently they reroofed the house, discounting by the cost of the previous fix. Their price was good; they came when they said they'd come and cleaned up after themselves.

Everything was great. We went on a recommendations from a neighbor.

Although Stephen (the salesman/estimator) was very friendly and personable, I was put off by some of his sales techniques. The first red flag went up when he said "we need to keep the crew working - if you sign up today I'll give you a good price". Classic sleazy sales ploy. The second flag was his offer to repair the carport roof free "if it didn't come to more than a few hundred dollars". It turns out that the carport roof needed to be completely re-done and extensive dry-rot repairs were needed to pass inspection. The carport cost more than $3500 - I wonder how that would have been handled under his free offer. The third flag was his recommendation to install low profile attic vents along the crown of the roof. These would not work with the two large extractor fans already installed in the roof. In fact they would negate any benefit provided by the fans. He should know this! Three strikes and you're out. We chose Morris Roofing's bid because of their reputation for scrupulous honesty and high quality. Their bid was several thousand dollars more, but included the carport renovation and dry rot repair.

Excellent. Easy to work with would recommend.

I did that in the paragraph above. I am very pleased with all aspects of the work, and all of the communications with Dale and the company. Absolutely no complaints. I like my new roof.

I had a very serious roofing issue -- massive leaks, extensive dry rot. Second Generation Roofing came in with a good estimate and prompt execution of the job. They really did first rate work, and they did it fast.

They do an excellent job. The guy came here for estimating the job and then he supervised the job. The work is guaranteed for 40 years. Their estimate was very comparative. The response is very good.