Mr Patch Roofing of Marin

Another roofer had installed a new roof that had not been vented properly, and stains had formed inside on the vaulted ceiling near the top. Jim Allen Sleep of Mr. Patch said that the ridge vents would relieve some of the problem immediately. He said that to properly vent the roof from the ridge to the eves, the new roof would have to be torn out, but the tear out would all be below the ridge so the ridge vents he installed would remain in tact. I paid about $180 to reopen the permit, and I paid Mr. Patch $710 for labor and materials. After I paid him, I called to request an invoice for my records but never received it. I later received another opinion that the roof could not be vented without taking out the ridge vents, and only the ridge venting materials could be spared but not the labor. I do not know if this opinion is correct or not. I called to ask Mr. Patch but he does not return my calls. I may have paid for work that will have to be repeated but he will not provide an explanation of how to perform the repair he recommended.

He never showed up to do the work. He kept calling and saying that he would be here. He would say he would be here at 1 pm and I would call at 4 pm to ask where he was. He would say that he got busy on another job and forgot about it. Then he would say that he would come at 8 the following morning and then never show. It went on for 5 or 6 weeks. I found somebody else that came the next day and did a perfect job. I have unrecommended him to many people.

It was a terrible experience and now the roofer won't respond to come out and fix it. It has been ongoing for almost 4 years and I have been patient. I thought about suing him in small claims court but he only keeps a post office box and he has been very evasive. I have been so patient. He promises to come out again to do the repairs and then never shows. I gave him 3 jobs on a house that he did work on and it was okay and I was happy with it. Then I gave him a job to work on my girlfriend's roof for a tar and gravel flat roof and immediately had problems. That has not been completely resolved for 4 years. He did another flat roof on this property and that has been okay. The problems have consistently been on her residence. I have probably placed over 50 phone calls and have had a dozen conversations on the phone. After a year he finally came out and said that he didn't know it was that bad. After the first of this year he came out and said that when the rains stopped he would come back. We haven't had very much rain. He said that there in his experience there is always one particular house that he has to come back on. He said not to worry and he would take care of us forever. He said not to worry about it and he would be out the next day. He never showed up. He said he had the flu and would be out on Thursday and never showed. It has been consistently like that. I really only wanted the problem solved. He is a very smooth talker. His mouth is full of promises but his hands are full of disappointment. I understand that mistakes occur but it is how it is handled afterwards. He tried to correct the mistakes once but it didn't work and it continued to deteriorate to the point that there is mold inside the house now. The entryway door into the house has deteriorated because the water from the roof would pour off the roof above the main entryway and slide down the screen and hit the threshold so water pours on my head when I walk in and out of the house. He put a gutter there but didn't install it correctly so the water goes behind the gutter and doesn't do any good. It is really, really difficult. I had several other estimates and he came in lower on this job because of the prior work I had given him.