MCGOVERN SKYLIGHT SPECIALISTS

My client and I had Chris over to look at a skylight project in the dining room/living room area. He seemed knowledgeable about skylight design and installation and touted his many talents, years of experience, and impeccable qualifications to do the job. He spent 2 hours+ with us, at the end of which we asked to visit at least one home where he had installed a similar skylight which was a very standard deck-mounted Velux. He couldn't come up with one except at his own home which gave my client and myself cause for concern. Then we asked for an artistic rendering of some sort so my client could get a good idea of what her room would look like with the 4 side-by-side skylights he was proposing to install. He said he didn't do that kind of thing either by utilizing technology or by drawing. He seemed to feel that my client who has a beautiful home and excellent taste should just blindly trust him to cut a huge 11' x 6' area into her dining room ceiling and hope for the best... Nevertheless, we certainly wanted to see what he proposed to do in a detailed quote. Chris explained that his computer was down and we would need to wait a week to get a hard copy quote but that he would call me in a couple days to give me the costs over the phone. He neither called nor followed up with a written quote. My client and I were amazed at his lack of professionalism and responsiveness, especially after reading positive reviews about him. Our suspicion is that Chris concluded he was in over his head with this particular job and didn't want to risk it. It was a sizable job, probably around $5K to $6K, so it's hard to believe he walked away because he didn't want or need the business. We also made it clear that if we were happy with his work, we would be very willing to refer him to others in our large community since my client is particularly well-connected here. After spending more than 2 hours of our own time in our initial meeting and respecting him for the professional he said he was, we feel he owed us the courtesy of letting us know that he would not be bidding on our job. Neither my client nor I believe in chasing down contractors to give them work, especially in this economic climate, and we knew he had multiple ways of contacting us. Nevertheless, he chose to just disappear. Needless to say, neither my client nor myself will be sending any more work his way.

They were one of the best companies I have ever dealt with. They did very good work. They did everything they said they were going to do and they were very professional. They showed up on time and there was no additional costs added at all. I plan on doing more skylights here and I will be calling them. Their prices were in range with others, they may have been a little more. I just really like this company. Other people were telling us what we could have done compared to them who new how it needed to be done. It was a huge difference on what someone could tell us to do as opposed to what they could deliver.