Celis Movers

Original Google Review: The owner took our money for the $100 deposit for a move within Petaluma, yet later, he added a 4 hour minimum. I said we didn't agree to this, so the owner said he was going to charge us for his movers waiting around while I disputed the bill. He keep hurrying me, saying that he was doing a favor for us taking our job at last minute, and that his movers were waiting to be paid, that we shouldn't have them move us if we didn't want to pay, and that they were cheap, and I need to pay the full price per hour for his movers doing nothing while I asked my roommate about whether she heard of the 4 hour minimum. At 9pm the night before our 8 am move, he sent an email with the 4 hour minimum. That is not part of our original verbal contract over the phone, and so is unenforceable! We refused to pay for 4 hours when we didn't use that many. He also tried to add a 5% service charge to credit cards, which is a scam. He tried to charge us for the driving time, which he told us he wouldn't charge for. A total dishonest, scamming person!! Do not go with them!!!! RESPONSE to Owner's response: There was never any paper work, you liar! We only communicated via phone and email. We never signed any paperwork agreeing to the 4 hour minimum. You took our $100 deposit without telling us about a 4 hour minimum and you say you didn't take our money!!!!! Would you had returned our deposit if we didn't go with you? In our email, you clearly sent us the 4 hour minimum at 9 pm at night, even though it is outside of your business hours. When we asked about it, you made it seem like any hour would be fine by asking," Good many hours would you need them for?" We had to pay for the driving time (20 minutes within Petaluma because they got lost!!!) even though you said you wouldn't charge for driving time at first as a part of your email communication, and charged us anyways because you only offered it as a "courtesy." We only used them for 3 hours 10 minutes moving time, yet we paid for 3 and a half hours, $215*3.5=$750. While I was disputing the bill, he said, " You will need to pay for my men waiting," in order to pressure me to pay. Everyone, he tries to make himself sound so reasonable, yet he admits to not telling us about the 4 hour minimum!!! His own movers told us he does this a lot. His own movers!

They do a lot more than moving including painting and are very good at what they do. I'd tell friends or family that they are friendly, respectful, honest and he'll find the right person for the job. The head of the business also works as a contractor. Overall, its been a great experience.

Rolando has done several jobs for us. He is always personable, professional and punctual. The work is high-quality and his prices are always competitive. He often hasgreat ideas to solve problems that crop up during a job and has access to a variety of skilled workers. We will definitely use his services in the fufture!