We are very disappointed with the level service we received at Snyder Diamond. our family has purchased from SD for years and spent a great deal of money at their Santa Monica store. We embarked on a remodel in October 2022 and advised them of a specific timetable in advance and asked to purchase products that were stocked and readily available. Now two months after placing orders they are telling us they do not have stock and are blaming the delay on us for ordering during the holidays and advising us now of Cal compliance issues. Why did they not know about compliance issues when they sold us the product? They made no effort to apologize, find solutions or offer concessions to make us a happy customer. We will definitely use Ferguson/Build.com in the future. Ferguson shipped on time, offered excellent service and made us a happy customer. Very disappointed!
Description of Work: ship product we purchased on time and advise of ready dates
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,800
Jeanette O.
06/2015
5.0
appliance sales
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
R J.
03/2014
5.0
appliance repair, appliance sales
+ 0 more
Snyder - Diamond Appliances- my wife and I needed all new appliances including washer- dryer. Everything except the dishwasher . Visited several stores from small to giant, including Snyder - Diamond, Pasadena. Raymond in appliances there is a gem---an extremely knowledgeable professional who knows most details of the any appliances in his head. And he got his managers to meet any other store 's prices- so we went with S - D. Also used their suggested 3rd party private installer- - and a month+ after installation he helped us follow up with the mfg 's rebates. Ask for Raymond D in Pasadena !
Description of Work: Snyder - Diamond Appliances- GREAT experience in appliances
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Laura A.
04/2013
5.0
appliance repair, appliance sales
+ 0 more
Excellent service and knowledge. Our salesman, Joe, helped us arrange installation.
Description of Work: Gas range, hood, double oven, and microwave.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Pat S.
03/2013
5.0
appliance sales, appliance repair
+ 0 more
It went very well. We got an invoice of what they thought we would need. The installer came out and suggested a different oven and microwave hood, based on the dimensions of our existing appliances, and we went back and reordered the ones that were suggested. The appliances came within a week, and they were installed within 2 days. We were thrilled.
Description of Work: Purchased new appliances for our older kitchen. They were helpful and had suggestions of which would fit in well. Their installer also did a good job. We were very pleased with how knowledgeable they were, much better than guys at a big box or dept store.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,800
Wayne W.
08/2012
4.0
appliance sales
+ -1 more
They are certainly responsive to the issue that I have with them about the toilet that was unfortunately defective. Though we are in the middle of that issue right now, I still like their company. I hope to use them again in the future and I would recommend them to anyone.
Description of Work: About two weeks ago, I used the company Snyder-Diamond Discount Plbg. They sell appliances and I bought a toilet from them.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
Yes, I recommend this pro
$1,300
Gerrit B.
12/2011
5.0
home improvement stores, appliance repair
+ 0 more
The experience was very good; they had a subcontractor come out to do the work. I will use them again in the future.
Description of Work: Snyder-Diamond Discount Plumbing sent someone out to repair our dishwasher. They had to replace the intake valve.
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Service Categories
Appliance Sales and Installation,
Appliance Repair,
Hardware & Home Improvement Stores
FAQ
SNYDER DIAMOND is currently rated 4.2 overall out of 5.
No, SNYDER DIAMOND does not offer free project estimates.
No, SNYDER DIAMOND does not offer eco-friendly accreditations.
No, SNYDER DIAMOND does not offer a senior discount.
No, SNYDER DIAMOND does not offer emergency services.