Pella Windows and Doors

It was expensive, but I'm not sure what I would compare it to. I would use them again in the future.

3 times I reached out to Pella Windows through Angies List and 3 times I got a message from the company that their local team would get back to me but no one ever did. Was very surprising that a company from the start provided a horrible customer service experience.

It went incredibly well and I had no complaints and love the windows.

They were fabulous. I can?t tell you how good they were and I used to work in that industry, for a window manufacturer. And these guys were good and clean. They were in and out when they said they would be. I was astonished how good they were. I could not say enough good stuff about them. Like I said I used to work in the same business and I was prepared for any kind of screw up you can have. I was very pleased with their performance and their product. I knew that they that will be one of the most expensive. Subsequently, I expected great service and that is what I got. They were very great and clean. They kept us up to date on what they were doing. My husband is incapacitated and so we were here the whole time they were doing the job. They did one room at a time which was very considerate.

Everything is fine. There were no problems.

The price was expensive, but I think the product warrants the expense. It think Pella is great. They are double pane and everything is really nice. They went in well and the installation was great. The doors are working out well so far. My interaction with Pella was fine. The sales staff was great; she was very helpful in helping us decide what we really wanted to put in. It was really good. I would recommend them to anybody.

They have done work for us 3 separate times. I wouldn't have hired them back if I didn't like them the first time. I have a gorgeous new door. It was more than I ever want to pay for a door again. It works. They are expensive but you definitely get the quality for the price.

It was an awesome experience. The quality of the work that was done stood out as well as how the window looks. The actual installation was just out of this world. Every time I look at my window, I just want to cry because it is so beautiful.

I had double paned windows installed. I choice their least expensive line. Of course the quality is not as good as their higher priced models, but for the price I am very happy with what I got.

He was great but he was very expensive. He came out and he did a great presentation. It was just so way out of line. He told me the job would cost $50,000. He was great for the presentation and things. He actually broke one of my blind and I ended up replacing the blind. He never offered me anything. I didn’t think he really apologized for it. I wasn’t happy about that. He didn’t offer to try and fix it or try and do anything. He totally failed on responsiveness. Punctuality was good and he was on time. He was very professional accept for the fact that he wasn’t concerned that he broke my blind. I couldn’t use it anymore. It was stuck in a position that it was in; it was open. It’s in my son’s bedroom and I didn’t want people looking into my son’s bedroom.

t into the existing window.startoi Work was done on-time and in a completely expert and professional manner. Quality and speed of work was excellent, including dealing with a couple unusual areas. Only problem was with one window which was built to the wrong size by the factory and had to be re-ordered. Work was coordinated with a couple other contractors so that there were no delays or problems. A very slight damage was discovered afterward on the trim of one of the windows and this was corrected promptly with no difficulty. A definite plus was that all dealings were directly with the manufacturer starting with the Pella showroom, including a Pella salesperson (she was really excellant and was extremely knowledgeable and easy to work with) and following up with the Pella installers, thus eliminating any independent dealer or 3rd-party contractors. This made everything go very smoothly. Only disappointment was that Pella was not able to provide a totally customized kitchen garden window which was needed because of the tiled countertop extending out into the existing window unit. This had to be left undone for a future project. (None of the other dealers contacted were able to do this either.)

Instead of Pella wood products we used the vinyl and it has the sun coating on it and it works phenomenally.

My work was done by the Pella store in Pasadena, CA, so this review is about that store and the Pella product in general. This was, and continues to be, a nightmare. From late delivery to scratched glass to poor installation to mechanical failures, this job was the worst home improvement experience of my life. The salesman was slick, but it went downhill from there. I thought the high price I paid would equal high quality. Wrong! The installation date was not met. I was misled about how the windows would look when installed. Some of the windows were delivered with the wrong hardware. I had to pay one of the installers to work after hours to install window trim that didn't look like junk. Several of the windows arrived with scratches in the glass, and it was a battle to get Pella to replace them. The replacements took weeks to arrive, and they were the wrong size. Another round of replacements arrived months later, and they were the wrong type. One installer (it was never the same person twice) tried to shuffle out of here after installing one of the replacements that didn't fit and wouldn't close and lock without telling me. He was just going to leave it that way! Shameful! Shortly after these windows were installed, they started to fail when hinge pins started breaking, one after another. The first time this happened, one window was stuck in the open position. I slept in a chair next to the window that night because I was afraid of intruders. The slick salesman came out the next day and slammed the window shut, breaking the hinge pin. Jump ahead to today, several years after giving up on my battles with Pella. I now have three windows that won't open and several others that are very touchy, so I leave them alone. I finally had one installer who admitted that there was a design flaw in the hinge pins. By then, however, the labor warranty had expired, and I was told that they would send me the parts and I could replace them myself, or they could to it for $200 per window. I requested the replacement parts, figuring I would hire someone with a brain to make the repairs. Pella sent the wrong replacement parts! At that point I gave up. During this multi-year battle with the Pasadena store and Pella headquarters, I got absolutely no help from the Pella corporation. They said it was between me and the Pasadena store. Terrible! I will never again buy a Pella product.

Overall it went very well, our point of contact and project manager were both helpful in initial estimates and follow-up work to set the scope of the project to a point that worked at the time. The Pella equipment is relatively expensive, but there were particular features of the window and doors which we felt were worth the additional cost. The installation and delivery of materials were as scheduled, and they were in and out in one day. About 18 months on, the window and doors all still work smoothly, we've had no problems other than a bit of re-caulking needed a few weeks after the first round cured -- and for that, the contractor stopped by the day after we called and touched it up. On this project I pulled the permits and did some finish painting to save a few bucks, I think next time I'll have them do those.

They were very professional and did a fantastic installation job. They did a nice in-service to teach me how to use the windows. They are excellent. The price is a little high but the quality is worth it.

Their work was very clean and they were on time every day.

Took them forever to get back here to repair mistakes they made. Final explanation from Pella was that the problem with the back sliding door was a pre-existing condition. Front window, don't know if they ever explained. Even if true, they should have reported that to us, but never a word was said. Then, about 2 weeks ago, the regional operations manager (who resigned his position as of this Monday, as reported by one of the workers today) said the obvious bow in the drywall was from a humped stud in original construction. They should have made it right the first time, regardless. Just don't want to think about it anymore.

We actually spoke to many companies but the product line sold by Pella was what we were looking for. We had used them before also and so we went ahead with them. I would rate them high on everything except one thing they did that really annoyed me. I really liked the product. They did what they said they would be doing. The salesman was not pushy and was good. The guy who came to measure everything was good and everything was delivered on time. The only thing I did not like was that the sales guy did not come though he had told me that he will get back to me later. We had s new front door installed and 4 major windows in the living room. The old door was in good condition, and I wanted to sell that off. However, when they removed it, I was not there and they took it along with them without even asking me what I wanted to do with it. I was very annoyed with that. They just explained that it was their company policy. I wrote to them, and I did not get any reply for that either.

The estimate they gave me was high, but they are known for that and their high quality. He was pretty good, but they did not have the style I wanted. They were limited to what I wanted the windows to do. They did not offer the windows I ended up getting.

Jason, the sales guy, was great, and not at all pushy. He came to our house to discuss our needs, and then met us at the showroom on Sawtelle. Pella sent a very nice man over to measure everything. Our order was processed efficiently, Jason checked with us on a couple of things that we had overlooked and went through the order with us to make sure it was what we wanted. Everything arrived on time and as ordered. The installation was painless and professional. Just one thing that REALLY annoyed me, however. The installers took away our old front door without asking us what we wanted to do with it. When I questioned them the following day, they said it had gone to the warehouse and it would probably end up in some sort of recycling facility. I had planned to donate it to Habitat for Humanity as it was a solid wood door with stained glass. I called to complain, but they didn't seem very bothered about it. So if you want to do something constructive with your old doors and windows, make sure you tell them first. That's why they get a B for professionalism.

I have been shopping for one large patio slider to replace an existing aluminum sliding door. Went into the Pella stoor and had a great experience. Picked our door out and all the options. The associate in the Pella Store advised that we needed to have Debra come out to our house to measure. Debra (nice, informative sales lady) arrived and looked at the exisiting window. She let us know that installation would be easy as there are no real obstructions in the way. She sat us down and we told her what we wanted (same as what we picked in the store). The quote in the store was $2,100 for the Pro-Line sliding door plus $1,000 for installation. When Pella got to my house the price went to $4,800 !!! How could it be? When asked why the price increased $1,700 in 5 days, we were given no response! ....Bait and Switcheroo....

The sales representative, Debra Lee was extremely helpful to us in the selection of the most appropriate types of windows in the various locations in our home. She came to out house on multiple occasions and spent hours with us in the showroom. She was extremely responsive to all of my email questions. The windows were delivered exactly according to a pre determined schedule as did the installers. The installers were fine craftsmen and extremely careful workers. Everything that needed to be protected was cared for. Clean up was meticulous and all old windows and debris was removed. The windows are of extremely high quality which is matched by their installers. The new windows are beautiful and made a huge difference in our home.

We met Carrie, the sales representative, at the store location. We took a long time (over a year) to decide to go through with the project, she came to our house multiple times to show us samples and give us quotes and throughout the time frame she was always responsive and never pushy. Once we committed we were able to get a good financing deal and a discount on our purchase, although it was still very expensive. Since the doors and windows are custom made, they arrived on schedule (to the day) a few months later. The contractors who put them in were efficient, curtious, professional, and cleaned up after themselves. The rooms that have new doors/windows look amazing, I can't believe how "dressed up" the house looks with them. The Pella doors & windows themselves are made great, look beautiful, and have gotten loads of compliments from visitors -- the inner blinds, rolling screens, and beautiful glass make me smile everytime I use them. The quality is excellent, we have seen a significant improvement when it comes to insulation - no more cold drafts by the doors/windows nor annoying background street noise. Guess it's time to start saving up so we can replace the rest of our old drafty windows....

They were great and their salesmen were excellent. They were very punctual and had great products too. They were a pleasure to work with. Their prices are definitely on the high end, but if need be, then I would use their services in the future too.

Everything went well. The workman who came was very nice and seemed very competent. He was knowledgeable and serious about his work. There was a minor problem after he left, and when we called him he came right back out and fixed it. The person in the office was a little difficult to reach, but the worker himself was responsive and I was happy with them overall.