Pasadena Appliance Service

We could smell something burning from the oven and I have to turn it off from the electrical pane. I called them and they were very helpful. In the end they said you have to call GE repair hotline cause it concerns my safety.

Freezer wasn't working at capacity to keep food items completely frozen. Technician inspected it and said that the condenser was completely clogged. He used a wire brush to clean it and vacuumed up the accumulation of dust and lint. He showed "before" and "after" photos. The freezer is now functioning as it should

The service person, Aaron, found the problem immediately, gave me my options and removed the obstruction. The company was courteous and professional from Nicole on the telephone, to Aaron, in all interactions. They gave me a window of time and called 20 minutes before the service person was to arrive. I requested service on 11/01/17 and service was completed 11/02/17.

The company kept me informed about the tech's arrival time, which was well within the promised time frame. He was very informative about the cause of the problem and about the unit in general. The work was done quickly and flawlessly - the unit now works perfectly. Also, the cleanup was very thorough, which I appreciated.

Aaron was very professional and patient. He did a great job of explaining how the new HE washers work, and showed us as well. We were happy with this service call.

Aaron arrived on-time and completed the inspection/repair quickly. A smooth transaction and will hire again if necessary.

I had a dryer that wouldn't start. The dryer is about a dozen years old, so I was assuming that repair could be a bit of a pricey proposition. I had some problems booking an appointment online so I did it the old fashioned way and called in. I was able to get an afternoon appointment a couple of days later. The diagnosis didn't take long; within about a half hour, the repairman had completely taken the dryer apart, tested every item and diagnosed the problem which turned out to be a blown motor and bearing; not a cheap repair. He clearly explained the problem, told me what it would cost to repair and gave me a chance to think about what I wanted to do. I decided to make the repair. He ordered the parts and said that the dispatcher would make a new appointment once the parts came in. A few days later, I got a call and a new appointment date. The repair was done relatively quickly and professionally. The repairman was knowledgable, friendly, and professional. No upsells; just an honest diagnosis and assessment of the problem. I would absolutely hire this company again to repair an appliance.

Technicians came on 2 occasions (initial call and a follow up because of a part on order). Both visits were on-time. Service was prompt, the technicians seem knowledgeable, including offering tips to solve small issues rather than selling additional services (ex: how to maintain the gasket rather than telling us we needed a replacement.)

Service was excellent from the first phone call to the actual repair.

I explained that the dryer worked only periodically. He determined that the dryer door wasn't connecting with the latch but didn't have a replacement latch. He ordered the part and returned on another day to install it.

They came round the day I called, gave me a 3-hour window, called to let me know he was on the way, came exactly when supposed to. Archie was very pleasant, efficient and informative. He fixed the problem quickly and demonstrated that the dryer was working properly.

Archie was an exceptional technician. He said he's been at it for twenty five years. His experience really showed. He was very pleasant and explained everything to us in detail. We couldn't have been more satisfied. He even recommended another more reliable brand if we should ever be in the market to replace the unit we had. I was in a customer service oriented profession before retiring, so I know a little about providing good service to clients. Archie missed no marks in informing us of our problem. I wouldn't hesitate to use his service again.

I called the morning of 10/27 and the receptionist was very helpful. She gave me a same day appointment, Within a few hours the Tech Aaron came and repaired our refrigerator. The Tech was very professional and friendly. We were extremely happy with their service. We highly recommend Pasadena Appliance Service .

Jessica set up the appointment. She was very courteous and helpful. She set up the appointment for the same day after checking with the serviceman while she had me on hold. I called her at 9:30 am. The time frame she gave me was 9:30 am to noon. Archie was the repairman that came out to check my oven. He arrived within the time frame I was given. He called to let me know when he was on his way and what time to expect him. When he arrived he went right to work. He did a complete check of the range. He checked the burners, gas connection, the bottom oven and of course the top oven where the fire started. I had put the small fire out with baking soda. I had cleaned it out but there was still some in areas I couldn't reach. He used the vacuum cleaner to get the remaining baking soda out. He was very helpful and answered all my questions. This was the first time with Pasadena Appliance Service. I would use them again and have also recommended them to my family. Thank you Archie and Jessica.

They were very good. They helped me by telling me about reversing the location of the washer and dryer. They fixed what needed to be fixed. One person came out and was here about 40 minutes. He has fast service and very knowledgeable. I would tell a friend or family member you won't be sorry if you hire them.

I called Pasadena Appliance Service this morning to schedule an appointment. (I found them on Angie's list) I was happily surprised that they said they could send someone out today to fix my Dryer that had stopped heating up. They gave me a window of 12:00 PM-3:00 PM. The office called us to tell us the Repair tech was on his way and asked us to turn the dryer on so that it would be on when he arrived. The repair tech, Freddy arrived at about 1:25 PM. He was very kind and knowledgeable. He explained what he was going to do and went through his tests. Figured out what the problem was very quickly went out to his truck to get the new coil that had burned out and replaced it. He was finished by 1:50 PM. Perfect experience from start to finish. I would recommend this company and certainly Freddy to anyone that needed large appliance services.

We noticed our dryer wasn't heating anymore - searched Angie's List and came up with Pasadena Appliance. Nicole and Jessica in the office were very helpful and forthright letting us know it would be a few days (3) before anyone could come out. We called on @ Friday and the appointment was set up for Tuesday. We were given a 3 hour window and Aaron came within that time frame. He was able to determine that it was the thermometer very quickly. It only took about 30-45 minutes from start to finish and left us happy campers with our dryer back in business! We definitely would call on Pasadena Appliance again.

He was professional and friendly. I would definitely call on this business again in the future.

Very well. On time, professional, neat and fast .

EXCELLENT JOB, LOOKS BRAND NEW. ROBERT IS AN ASSET TO THE COMPANY. NICOLE IS VERY PATIENT and SWEET. THANKS AGAIN FOR A GREAT JOB !!!!!!!!!!!!!!!!

After receiving an estimate from Sears of almost $500 to repair a refrigerator, I decided to look for another vendor before just having to go out and buy a new one for my tenant in Pasadena. (As that repair was so expensive that it made more sense to consider buying a replacement refrigerator.) After looking at Angie's List reviews, I called Pasadena Appliance Service in the late afternoon yesterday and booked an appointment for the next day (today) between 12 and 2pm. The service fee was $79.95 but the fee would be applied to the repair if we chose to proceed. The next day Nicole called to say Aaron would be there within 20 minutes and Aaron also called my tenant himself and was there at 1pm as agreed. Very punctual. He inspected the refrigerator/freezer, unscrewed a back panel in the freezer area and demonstrated to me that the heating unit in the freezer was working but the cooling part had become broken as moisture had gotten into it and warped it. He gave me the quote on the repair and it was fine and as he had this part in his truck he made the repair on the spot in less than 1/2 hour, and gave me the broken part back. The total cost of the job was $191. It was efficient and professional. He also was kind to my tenant in showing her that the room was indeed "grounded," by testing the watts in the wall switch, which was certainly above the call of duty. I look forward to working with Pasadena Appliance Service again when we have a need!

My dishwasher hasn't been cleaning the dishes well for awhile. Serviceman said he's sees this a lot with this brand of dishwasher (KitchenAid) He cleaned out the filter that pulls the water in to allow it to spray. He found a few interesting things in there. A handle of a plastic spoon (!!) and a metal label from a Kitchenaid (!) cutting board. Go figure. anyway my dishwasher is cleaning the dishes once again and I'm happy. Punctual, clean and got the job done! Thank you!

This is the same review that I posted on the company's other business name entry (PASADENA APPLIANCE SVC), but I wanted to make sure that it gets posted on this one, too. We noticed that the food in our freezer had thawed out and the interior compartment of the refrigerator was no longer cold, even though the motor was still working. I did an extensive search for an appliance repair service, and decided to choose Pasadena Appliance Specialists (Appliance Repair Specialists) because of the favorable reviews on Angie's List, AND I was also impressed with their website and courteous staff when I spoke to them over the phone. Not only was I able to get an appointment for the same day, but also the repair person, Aaron, was incredibly punctual and efficient. The heater system in the appliance stopped working, and Aaron replaced it in a productive and timely manner. Also, we asked him how long our refrigerator should last (it's a GE, built in 1999), and he said it would need maintenance work in about 5 years, but other than that, it should last at least another 10 years! If any of our appliances ever breaks down, I will call Pasadena Appliance Specialist without any hesitation.

We noticed that the food in our freezer had thawed out and the interior compartment of the refrigerator was no longer cold, even though the motor was still working. I did an extensive search for an appliance repair service, and decided to choose Pasadena Appliance Specialists (Appliance Repair Specialists) because of the favorable reviews on Angie's List, AND I was also impressed with their website and courteous staff when I spoke to them over the phone. Not only was I able to get an appointment for the same day, but also the repair person, Aaron, was incredibly punctual and efficient. The heater system in the appliance stopped working, and Aaron replaced it in a productive and timely manner. Also, we asked him how long our refrigerator should last (it's a GE, built in 1999), and he said it would need maintenance work in about 5 years, but other than that, it should last at least another 10 years! If any of our appliances ever breaks down, I will call Pasadena Appliance Specialist without any hesitation.

A repairman returned my call telling me the necessary parts are no longer available. He said he could try to find the parts, but it would take a long time, and if he found the parts the repair would cost $345 dollars. This range dates back to about 1978. Since the main oven still works, I decided to forgo the repair of the small oven. I was glad to have this information, and if I need appliance repairs in the future, I'll call this company.