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Merry Maids of Pasadena

House Cleaning


Services we offer

Housecleaning.


Accepted payment methods

American Express
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MasterCard
Visa

Reviews

4.122 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
27%
3
5%
2
14%
1
5%


Rating CategoryRating out of 5
quality
4.3
value
3.6
professionalism
4.2
responsiveness
4.3
punctuality
4.4
Showing 1-22 of 22 reviews

Emily B.
03/2023
1.0
house cleaning
  + -1 more
This company is very unprofessional. I was not happy with their service and complained so they overcharged me. I called to try and resolve it but they keep saying the manager will call back but he never does. This has happened several times.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Raymond Q.
12/2014
4.0
house cleaning
  + -1 more
unknown
Description of Work: Attention to details is a bit haphazard and one-the-spot problem-solving or leadership is really questionable: one team came and left after waiting 45 minutes because they used the garage door remote control to open the apartment door. Apparently the simple solution of going to the building management office for a key (which was always supposed to be the arrangement) was too much of a bright idea for them, so the cleaning appointment was delayed 4 days by sheer incompetence. Leaves me waiting to do more shopping around as soon as my current contract with them expires.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$130

TIMOTHY E.
05/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: They clean 2 bathrooms 1kitcheen and breakfast room, 2bedeooms and a halfway and change bedsheets. It went very well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Sandra M.
08/2013
5.0
house cleaning
  + -1 more
Two very nice ladies came to my home and started work right away. I barely finished showing them around and they already had a game plan and went to work with no questions. When the work was done, I was very pleased and satisified with the quality of their work. Thank you Merry Maids for being so professional!!
Description of Work: Merry Maids came in and gave my home a thorough cleaning. I will be moving soon and plan on contacting them again for my new home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

BRIDGET M.
04/2012
4.0
house cleaning
  + -1 more
They did a good job and did everything I asked them to. The workers had a great attitude and were very friendly. I only had one issue with them. I emphasized how fragile some of my shelves were and one of the workers seemed to be pretty rough. Other than that, they did a great job.
Description of Work: I had Merry Maids come out for a major house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Katherine M.
04/2011
4.0
house cleaning
  + -1 more
They have been pretty good. There were some of my knickknacks that got dropped. They charge me $77 when I get it every 2 weeks and a little lesser if I get it every week. They are really nice. Some crews are better in English than others. In fact, one of the employees used to take my stored magazines to learn English from. They are responsive. I call them every once in a while. They have generally done well, but occasionally there could be a fault. I have asked them not to come before a certain time. I prefer not to be home when they are here.
Description of Work: I used Merry Maids for housecleaning last Friday. I use them every 2 weeks. They do a whole house cleaning including vacuuming, cleaning the kitchen, etc. I have been using them for 10 years.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro
$77

Daniel S.
04/2010
2.0
house cleaning
  + -1 more
We asked for a deep cleaning service as my late father's house had not been thoroughly cleaned in quite some time. We told them in advance that the house had lots of dust and dog fur and dander tucked away in nooks and crannies and about a grease stain on a kitchen wall. Two ladies showed up and did light vacuuming and mopping and wiped down surfaces in plain sight all while moving very slowly for about five hours (when they weren't chatting on their cell phones). They left behind visible dirt, dust, fur and even mud on some of the floors - not to mention the grease stain that did not yield to their damp rags. (Green solvent anyone?) When they left, the house did not look clean or smell clean. Because their service is "guaranteed" I called Merry Maids and told them what happened. They sent up the same two ladies the next morning, promising they would fix up the job for no additional charge. But they didn't want to work, they just wanted to complain and argue and talk about everything that Merry Maids does NOT do. They will not move furniture to clean behind and underneath, not even an inch or two! They do not use any kind of cleaning solvent (green or otherwise) to remove grease or other stains, just lightly-soaped water. Apparently they do not use different kinds of sponges for different kinds of tasks (anything that requires a mild abrasive sponge to clean will NOT get clean). Their "guarantee" isn't worth anything since their workers refused to do any remedial work to clean up what they'd missed! Their dispatcher promised to send a "deep cleaning" crew. We got two ladies with damp rags and a lazy attitude. Boooooo!
Description of Work: They were hired to do a "deep clean" of my father's house after he passed away. Instead, they lightly vacuumed, mopped and wiped down whatever was in plain sight, but they left the house with visible dirt, dust, grease, dog fur and even mud!

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$500

Brian M.
11/2009
5.0
house cleaning
  + -1 more
I thought they did well. I would use them again.
Description of Work: Merry Maids did a basic house cleaning for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charyl B.
08/2009
3.0
house cleaning
  + -1 more
I finally cancelled my bi-weekly service. Not enough cleaning for the money. And not always on time.If the customer before me wanted extra things done, I was made to wait. I couldn't make plans on the days they were scheduled because I never knew how late they would be.
Description of Work: $179.00 for each Bi weekly cleaning, 1 1/2 hrs,each time, 2 people (sometime only 1 showed up, no discount, still $179.00) cleaning was so-so, but not $179.00 worth.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

$179

Ferne H.
01/2009
5.0
house cleaning
  + -1 more
They were adequate. The pricing was competitive.
Description of Work: We used them one time. They cleaned our two-story house. They could come right away which was good because we were having company.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Patricia B.
01/2009
5.0
house cleaning
  + -1 more
Company called to confirm appt, two women arrived on time to clean. They worked non stop for four hours. Both were kind and friendly. At one point a representative from the company came by to check and see if their work was up to standard (the white glove test, I believe they call it). I couldn't have asked for more. They also did an extremely professional follow up to see if I was satisfied.
Description of Work: Did a full Spring cleaning of home -- scrubbed floors and walls, swept, vacuumed, dusted every corner of house, cleaned and disinfected all bathrooms and the kitchen. Cleaned glass surfaces and windows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Alison L.
10/2008
5.0
house cleaning
  + -1 more
I have used Merry Maids for years. The office staff is highly professional and very pleasant to deal with. The cleaning staff changes a lot over time but always does a decent job. Sometimes details get neglected (things like ceiling cobwebs) but the main duties are always done. They are reliable for showing up on the date expected, and usually quite close to the exact time promised. The cleaners are pleasant and honest --- nothing has ever been missing from my home in all the years I've used them. And in the occasional incident of accidental breakage (it happens to all of us over the years), the company has been great about promptly fixing whatever the problem was. I like using a reliable service like this one and plan to continue using Merry Maids indefinitely. I'm sure I pay more for this service than for an individual maid, but I am freed from the burden of calculating payroll taxes and other such paperwork.
Description of Work: Housecleaning: vacuuming, cleaning kitchens and baths, mopping, some dusting, wiping counters, changing sheets, emptying trash cans.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Gloria S.
10/2008
4.0
house cleaning
  + -1 more
I found that trying to set the actual appointment up was difficult. I contacted them and spoke to someone initially who said he wanted me to call back to speak to someone else. I made a tentative appointment with him telling him what I wanted because the date was important. I didn't hear anything back and I couldn't get through again. It was a messy back and forth before the appointment was confirmed. Once it was confirmed it was very smooth. They were on time and they did a good job. They were very pleasant and thorough. I feel their price is competitive. They charge $90 an hour. I would use them again.
Description of Work: A team of 2 people came in for a one time cleaning. They were here for 2 hours.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$180

paul V.
09/2008
2.0
house cleaning
  + -1 more
Did not hire.
Description of Work: I called this company for service and they responded that they don't service my area which is only 5.5 miles away- then told me to check the phone book on which franchise office could help.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0


Megan G.
10/2007
5.0
house cleaning
  + -1 more
Very professional. They called and informed me what time they would come the day before. They sent a team of two to do the whole house (3 bedroom/2 bathroom) in a couple of hours.
Description of Work: They cleaned our home before we moved in: hardwood floors, inside of all closets and cupboards, appliances, bathrooms - everything except windows. They did a good job and the house was ready to move in!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

AK P.
09/2006
5.0
house cleaning
  + -1 more
The two ladies that came to my house were really great. They asked me what I needed done and how much time I could afford. They came in right on time and did a beautiful job!
Description of Work: Thorough cleaning of entire house after a major bathroom remodel (there was LOTS of dust!). They did the floors, all the new tile in the bathroom, dusted all furniture, vacuumed, even cleaned the inside of the microwave!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

TRACY P.
09/2005
5.0
house cleaning
  + -1 more
I'D USE THEM AGAIN. THEY CAME IN AND MADE THE HOUSE LOOK NICE, AND THEY WERE TIMELY AND PROFESSIONAL. THEY HAD UNIFORMS ON, AND THEY WENT RIGHT TO WORK. THEY HAD THE EQUIPMENT THEY NEEDED. THEY WERE REALLY HELPFUL.
Description of Work: THEY DID A PRE-PARTY CLEANUP. THEY CLEANED THE HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

08/2005
4.0
house cleaning
  + -1 more
THE WOMEN WHO CAME TO CLEAN THE HOUSE WERE FINE. I PAID WITH A CREDIT CARD OVER THE PHONE AND THOUGHT I WOULD GET A RECEIPT IN THE MAIL BUT I DIDN'T. WHEN MY CREDIT CARD BILL CAME, I SAW THAT MORE WAS CHARGED THAN I THOUGHT WAS GOING TO BE. I TALKED WITH THEM BUT WASN'T HAPPY WITH THE RESPONSE.
Description of Work: IT'S JUST A GENERAL HOUSECLEANING FOR THE ENTIRE HOUSE.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$200

08/2005
5.0
house cleaning
  + -1 more
THEY PROVIDE GOOD QUALITY WORK FROM CLEANING TO SANITIZING THE HOME WITH AROMAS AND PROVIDING A CLEAN HOME FOR ALL TO SEE AND SMELL. THEY ARE ON TIME AND GET THE JOB DONE IN A TIMELY MANNER.
Description of Work: THEY CLEAN THE ENTIRE HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

07/2005
2.0
house cleaning
  + -1 more
THEY ONLY ACCOMPLISHED HALF THE WORK THEY WERE SUPPOSED TO DO. THE SERVICE WAS OVER PRICED FOR THE WORK THAT WAS COMPLETED. THE CLEANERS DID NOT DO A GOOD JOB WITH THE DETAILS AND THEY WERE POORLY ORGANIZED.
Description of Work: THREE WORKERS CLEANED THE HOUSE AND THE WINDOWS.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$340

07/2005
5.0
house cleaning
  + -1 more
THEY SCRUBBED THE BATHROOMS, VACUUMED, AND SHAMPOO. THE PEOPLE WERE VERY NICE, PROFESSIONAL AND THOROUGH. THE QUALITY OF THE WORK WAS PERFECT. DEALING WITH THE COMPANY WAS VERY NICE, VERY PLEASING, AND PROFESSIONAL.
Description of Work: THEY CLEANED THE WHOLE HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

07/2005
4.0
house cleaning
  + -1 more
THEY ARE VERY RESPONSIVE. IF I ASKED THEM TO DO SOMETHING DIFFERENTLY OR DO SOMETHING IN ADDITION, THEY WOULD LISTEN AND IMMEDIATELY DO WHAT I ASKED THEM TO DO.
Description of Work: THEY CLEAN THE HOUSE TWICE A MONTH.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

    Contact information

    422 S Pasadena Ave #C, Pasadena, CA 91105

    www.merrymaids.com

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    Merry Maids of Pasadena is currently rated 4.1 overall out of 5.
    Merry Maids of Pasadena accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Merry Maids of Pasadena does not offer free project estimates.
    No, Merry Maids of Pasadena does not offer eco-friendly accreditations.
    No, Merry Maids of Pasadena does not offer a senior discount.
    No, Merry Maids of Pasadena does not offer emergency services.
    No, Merry Maids of Pasadena does not offer warranties.
    Merry Maids of Pasadena offers the following services: Housecleaning.

    Contact information

    422 S Pasadena Ave #C, Pasadena, CA 91105

    www.merrymaids.com